How to order on AliExpress: tips, reviews, common mistakes. Random order confirmation

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IN personal account There is a very interesting button that first-time buyers love to “accidentally” press, not understanding why it is needed at all. As soon as you receive your item, check its functionality and compliance with the description stated by the seller, you will need to click on this very button “Confirm receipt of goods”. By doing so, you agree that you have no claims against the seller and approve the transfer of money to his account. After this, the deal is closed and everyone is happy.

What is “Confirm receipt of goods”

When a buyer places his first order and transfers money from his card (or wallet), he has no idea about the further fate of his finances. The fact is that for security purposes the money is stored in a special account subordinate to Aliexpress. They will remain there until the buyer receives his goods and is satisfied with its quality.

If for some reason you forgot to confirm, but still received your item, the transaction will close automatically after the buyer protection period has expired. In the event that you are not satisfied with the contents of the parcel, you can activate.

Accidentally clicked on “Confirm receipt of goods”

Despite the fact that it is impossible to “accidentally” click on the receipt button, since it requires additional confirmation, this still happens. What to do in this case, especially when the goods have not yet been received? Nothing. There is nothing you can do about it, you just have to hope that the seller did not deceive you and sent you a quality item. After this, you will not be able to open a dispute or demand your money back. As they say, what's done is done, next time you'll be a little more careful and attentive.

When receiving an order from AliExpress, you must inform the seller about this. However, there are times when, while scrolling through a shopping list, your finger accidentally hits the delivery confirmation button, although the item has not yet been received. This happens especially often among mobile app users. But there's no need to panic. Let's figure out what to do if the buyer accidentally confirmed that he received an order on Aliexpress.

Confirmation of an order

Order protection is done in such a way that the seller does not receive any funds until the goods are delivered or the transaction is completed.

It is considered completed in the following cases:

The buyer himself confirms receipt of the goods when he clicks on this tab.
The order protection period is ending.
When closing the dispute in favor of the seller.
If the buyer agrees to a partial refund.

In theory, you don’t have to confirm receipt. If this is not done, the seller will still get his when the protection period expires.

Reporting this right away means showing the seller that you are happy with the order and he can receive the money he earned.

Why do such incidents happen?

Careless pressing is not always the cause. Sometimes there are unscrupulous sellers who ask you to first confirm receipt, and only then allegedly send the goods.

Inexperienced users may confuse confirmation with consent to ship the goods. These points are not nearby, but it is very difficult for a person who does not understand this to do everything correctly at once.

One of the disadvantages of a mobile application is its interface. Next to the confirmation button there is a product tracking button. If the smartphone is already somewhat outdated and begins to slow down, then it is very easy to miss and click on the wrong tab. Sometimes this seems like a cunning move by the site administration.

Using full version This happens less often, since product confirmation there is a lengthy procedure.

Let's look at all the points to reduce the likelihood of error to a minimum:

We go to the orders section and find the confirmation receipt button.
Next, a page opens with the order number and track. Be sure to check the box next to the product and confirm its receipt.
Then a notification will appear on the screen stating that upon confirmation, the protection will be removed.
Click on the confirmation button.
Next, a page will open where they will inform you that the procedure was completed successfully and invite you to leave your feedback. You can write about the actual delivery time, compliance with the stated criteria and the seller.

We solve the problem in our favor

Now we will answer the question of what to do if you accidentally confirmed your order on AliExpress. Firstly, do not panic and do not rush to write to the services. There is no need to re-do the same order. Let's see where to start?

First, we bide our time.

Perhaps the order will arrive in a couple of days. Therefore, in order not to start arguing in vain, you need to wait about two weeks from the moment of confirmation. This date must be recorded as the service provides protection for a certain time after receipt: it will be valid for another 15 days.

A couple of days before the end of the protection period, open a dispute with the seller.

Second, we open a dispute.

This is necessary so as not to lose your order. The reason given is the same as for a parcel that did not arrive. To learn how to open a dispute correctly, watch the video:

In a personal message to the seller, write that the order was confirmed accidentally and you apologize for this. Also ask him not to put forward any counteroffers and, if possible, agree with the dispute and return the money. In exchange, you should promise that there will be a payment for the purchase, but only after receiving the goods.

This situation will be a little unfair, since the seller is not to blame for it. Then everything depends on how trusting he is and agrees to these conditions.

If everything goes well and the money is returned, then the seller should be thanked for their trust. Ask how you can send money back after receiving your purchase. Don't neglect this. The seller should not be held responsible for the buyer's accidental actions. The rule that the customer is always right should not go beyond this.

Third, we are stalling for time.

It's rare that a salesperson actually believes and agrees to all requests. All that remains is to answer the dispute as slowly as possible.

From the moment it opens, the seller has 5 days to respond. Most often this happens faster, and within 2-3 days he already reacts. Naturally, the amount required for compensation is reset to zero. And the store asks to close the dispute.

Further, when the amount has already been reset to zero, you have time to respond to the seller: 10 days. In other words, the validity period of the order is extended. Again we write down the amount of compensation and argue when the meter shows that there are only 2-3 hours left.

Thus, the seller again has 5 days to respond.

Surely he will again refuse the amount for compensation. Again, there are 10 additional days for your response. Then we repeat the steps again when the deadline is already over.

After this, the seller has 5 days to respond. Then you can again get a waiting time that is equal to the previous one. After this time, the dispute is edited for the third and final time. Then things get worse if the seller still doesn’t agree to the persuasion.

The final decision remains with the site administration. There are two possible scenarios. In the first case, the site will oblige the seller to return the entire requested amount, if it deems it necessary. In another option, another waiting period will be set until the final closure of the order. Further instructions provided by the administration on an individual basis.

Let's sum it up

As a result, some additional period is added to the order protection time:

14 days of protection after an already confirmed order, since it is better to open a dispute at 15;
4 more days until the seller responds;
an additional 9 days that will pass before the dispute is edited for the first time, it is better to do this 10 days after the response;
plus 4 days until another response from the seller;
9 days are added again for your re-editing;
then another 4 days until the seller reacts;
and the final 9 days before the dispute escalates.

This adds up to a 53-day open order period. A month or two is usually enough to receive the goods. After delivery, the dispute can be closed. If nothing is received, ask to extend the waiting time as much as possible. It is 90 days. At the end of this time, you can already demand compensation for the cost with full rights.

The AliExpress administration may extend the period by another 15-20 days, but the dispute will be asked to be closed. It is worth sending her a message if the order is not delivered by the end of the deadline.

In practice, it is rarely possible to win the maximum period of protection. Very often it is limited to 30-40 days. But parcels usually don’t arrive for more than a month.

After you receive the order, you need to close the dispute and thank the seller for your understanding, even if he edits the dispute in the first hours after it was opened.

Alternative option

Contact AliExpress support. Most convenient way- online chat. You will immediately receive an answer and the issue can be resolved. This must be done very quickly, before the order becomes perfect. Do not forget that a decent seller will send his order in any case.

I’ll show you how to confirm an order on Aliexress, when you need to confirm the order itself, and whether you need to do it at all.

You need to confirm your order when you have used the product for one, two, three weeks and are convinced that the product is in good condition and fully functional. You don’t have to confirm the order at all, since after the order protection expires, it will automatically confirm itself.

1. How to confirm an order on Aliexpress

Log in to your AliExpress account and click on “My Orders”, then the order has been sent to see the orders that have already been sent to you.

Now look for the order that you want to confirm and then click the “Confirm receipt of goods” button to the right of it.

Now check the box for the item you want to confirm and click “Confirm receipt of item”.

You will now be asked “Are you sure you want to confirm receipt of the item?” Click "Submit".

Ready. You have confirmed receipt of the goods. Now you can rate the product and leave a review about the product. After writing a review and uploading a photo of the product, click “Leave a review.”

Ready. You have left a review about a product that is needed only by those who are deciding whether to buy the product or not. You also receive points for leaving reviews, which increase your rating. And the higher the rating, the more privileges you have on Aliexpress. If you want to know about the privileges and ratings of Aliexpress, then write about it in the comments and an article will be written on the topic that interests you.

2. Do I need to confirm my order on Aliexpress?

No. No need. The order is automatically confirmed when its protection time expires. During the period until you have confirmed your orders, you can open a dispute if the product breaks a couple of weeks after receiving it due to the fault of low-quality products. If you have confirmed the product, then the money is transferred from Aliexpress to the seller, until this time it is stored inside Aliexpress. After confirming the product, you will not be able to open a dispute and you will not be able to return the money if the product is broken.

Moreover, you can extend the protection of the product and continue to use it if you are afraid that the product will break after a week or month. To do this, go to your sent orders and click “Details”.

Now click on the underlined “Click Here” to extend your product protection. You can renew not just once, but many times, even if you are very unsure of the product and use it for months before confirming receipt of the product.

The seller may fully agree to an extension of 14 days or give fewer days to protect the goods.

You also need to extend product protection if you still haven’t received the goods, and not wait until the product protection expires, and then write nasty things in a review about the product, that the product did not arrive, the seller is a deceiver, and so on. The goods may have arrived a long time ago and are in your post office, but because of a bunch of parcels they lost it there or something else happened (sometimes they steal at the post office).

3. What to write in a product review? And what reviews should you not write?

You only need to write in your review what will help the buyer decide on the choice of product or your full impressions of the product and its use after a couple of weeks, and not the first quick impressions when you just received the product, took a photo of its packaging in the car and quickly confirmed receipt of the product and wrote 2 words in review. This kind of feedback will not help anyone and is not needed.

Also, you should not write a bad review about a product if its cost is around 100 rubles. You shouldn’t expect super high-quality underwear from a product that costs 100-200 rubles.

Here are some examples necessary reviews And bad reviews. This product costs around 60 rubles, but the person wrote a negative review as if he was buying the product for 2,000 rubles.

Here is an example of a review “just write and get the fuck away from me.” I just received it, opened it, didn’t even turn it on, and already confirmed receipt of the goods and wrote a review “for the hell of it.”

And here best review, which you can think of. This is a full review of the product. As you understand, the promise was never kept and the review has not yet been updated.

Here's an example most helpful review about the product, which describes in detail about the product, its quality, experience of use, and of course this review is necessary for every seller and the Aliexpress system as a whole.

Here's another awesome review. After all, everyone cares about how the fitness tracker is packaged, it’s so big and can break along the way. This review gives the most complete impression and experience of use. Particularly useful words:

Excellent quality. everything is working. Fast shipping! Thank you. I recommend this seller.

Here's another super helpful review:

Arrived in 29 days, intact, not yet used in practice.

Also a useful review. The coolest thing is that the review was supplemented with the words:

haven't tried it yet

The same.

The king of useful reviews.

4. How to confirm receipt of goods on the Aliexpress mobile application

If you use, then log into your profile, then click on “Awaiting confirmation”.

Select the product you want to confirm receipt of and click “Confirm receipt of product”.

Place a check mark on the received item and click “Confirm”.

The order is completed. Thank you for completing your order.

Now you can leave a review about the product after the time you have used it. Click on “Review Awaiting.”

Please rate the number of stars from 1 to 5 as you rate the product you received. Please note that if you fuck and put 1-2-3 stars for goods and write that the product for 60 rubles is very bad and you expected more from it, That sellers will look at your history and see what ratings you give for goods or will not send you the goods, or before sending your product they will call a speedy girl so that she can properly rub herself against your product, then they will give a damn about your product as a whole, because they will be sure that you will give a 1- in your review of the product. 2-3 stars because you love to do this and act like an elevated being.

That's why don't be a negative person and give likes and 5 stars and write good and helpful reviews. You can also add a photo of the product and write a full and useful review about the product. Then click Publish.

And here is another useful video on the topic of Aliexpress.

Recently my friend called and told me about that I accidentally confirmed receipt of the order on Aliexpress, and the parcel is still on the way. And asks to help her solve this problem.

To be honest, this situation is not good, since after the order is confirmed, the money goes to the seller and it is very problematic to resolve such issues.

It’s good if the parcel comes with a tracked track - there are more chances to get your money back if it doesn’t reach you. Yes, and you will have evidence that you did not receive it, since information will be visible that it is on the way and was not delivered to you.

But if the track number is not trackable, you will have to delay time until it is received, in order to be able to open a dispute in case of any problems related to quality, quantity, etc.

But, in any case, no matter what the track number is, some actions need to be taken. About them a little below.

Now let's look at why this situation arises.

How can you mistakenly confirm receipt of an order on Aliexpress?

There are several ways to make this mistake. I too, when I first started buying on Aliexpress, managed to do this.

Let's look at how you can accidentally confirm receipt:

viewing your own orders via mobile app. You may accidentally press “Confirm receipt” with your finger while moving the page up and down. And then, scared or confused, click “Confirm” again;
Often this can be done by beginners, not understanding the mechanics of the site or thinking that in this way they are “giving the go-ahead” to send the package;
By ordering several identical products from different sellers, you can confuse orders and mistakenly confirm receipt of a package that is still somewhere on the way (this is exactly the mistake I made).

What can be done in this situation

I'll say right away It is impossible to cancel an order confirmation on Aliexpress!

In any case, it is necessary STRAIGHTAWAY Write to the Support Service, fortunately it has Russian-language support. How to write to the support service - you can find out.

Explain everything to them in detail - ask for help. Everything is constantly changing on Aliexpress - therefore, each time the solution to this issue may be different.

Look, after receiving the parcel and clicking confirmation of receipt, all buyers have another 15 days of protection. During this period, you can open a dispute and return the money if there is something wrong with the product.

It is this protection that we are offered to take advantage of. So, having accidentally confirmed receipt of the goods, I recommend that - after 14 days (the main thing is not to miss this moment), if you still have not received the parcel - open a dispute.

Note! You will not find a counter that will indicate the end of protection anywhere. Therefore, you need to calculate the date when to open a dispute yourself.

Open a dispute for a full refund, for the reason - “Problem with delivery of goods”, sub-item “Order protection is expiring, but the parcel is still on the way.”

In the text box, write that you accidentally confirmed receipt of the goods and after 2 weeks, you still haven’t received it. Ask for a refund for the order and make it clear that if you receive the package, you undertake to return the money to the seller.

What to do next after opening a dispute

If you are lucky and the dispute does not escalate immediately, you will have up to 5 days for the seller to respond.

It is unlikely that the seller will agree to return your money, as he will think that you are going to deceive him. He will most likely reset the refund amount and make you an “Accept Dispute” offer, saying that the package is on the way and you will definitely receive it.

In turn, you will be given a few days to respond, after which you can reject the seller’s offer and again put forward your demands in the dispute. And again, wait for the seller’s response - thus gaining more time.

After waiting for a response, we repeat the above steps.

Ultimately, you will win a certain number of days before the dispute escalates and the Aliexpress administration takes action to resolve it.

It is quite possible that during these days you will receive your parcel and cancel the dispute yourself.

I can’t tell you what decision the administration will make; they can take either your side or the seller’s side.

In general, dear readers, be careful. And if such a situation happens, try to solve it.

If anyone had similar situations and you were able to solve this problem, write in the comments how you solved it.