The recovery algorithm depends on the specific situation, so you can only find out exactly what awaits you by starting the procedure directly. The duration of the procedure depends primarily on the accuracy of the data you entered, the type of passport and the balance of the WM-identifier wallets over which control has been lost.

In short, your actions should be as follows:

1 Go to key.wmtransfer.com

2 Follow the instructions.

In most cases, recovery is done online and ends with a new key file being sent to you by email and a password sent to your mobile phone. However, you should be prepared that you may be asked to mail a notarized application (or submit it in person to the certification center office). .

Attention! If you do not have access to the email address specified in the personal data of the restored WM-identifier, then you can restore control only if one of the conditions is met:

1. Restore access to your email address on the postal service website. As a rule, this procedure is free and does not take much time.
2. If you cannot (or do not want to) restore access to your email address, then you need to submit an Application to change your email address to the Certification Center. This application must be submitted in person. You must have an identification document with you. If you cannot submit the application in person, then have the signature on it certified by a notary and send the application to the Attestation Center by mail. The office address can be found on the website passport.webmoney.ru
   The processing time for the application is 10 working days from the date of its receipt. View a sample application form.

Be careful with your keys (*.kwm, *.pfx), make backup copies and store them on reliable, removable media (for example, a CD or a Flash card).

Hello, blog readers and guests! Having trouble logging into your Keeper Classic? Did you just forget your password or do you suspect it was stolen? Considering the capabilities of the payment system, control over the situation urgently needs to be taken into our own hands. Now let's see how to restore your Webmoney wallet using special services and other options.

You can quickly regain access to your WebMoney account in only one case. For its implementation, the following conditions must be met:

• Having control over your linked phone and email;
• The account contains only correct information about yourself;
• WMID, associated phone number, e-mail must be known.

If these conditions are met, then recovering the password and even getting a new key file will be quite simple. First, let's look at this particular case, and then another option.

Fast way

First, let's go to the official page designed to regain control. There are quite a lot of opportunities here. In this article, we will consider the first option.

Please note that in this case we will be able to restore access to your WebMoney wallet, but not change personal information. Is this what is needed? Then let's continue.

After selecting an option, a new page will open. You will be prompted to enter your WMID.

Enter the data requested by the system and click “continue”. Next, you may be asked to provide some of the personal information that appears in your account. Enter them. If everything is in order and the information matches, then we move on to the next step.

A service message will be sent by email. In this case, the email address will be partially displayed so that the owner can remember it, but the attacker could not guess it. Hasn't the letter arrived yet? Wait a little, not everything is always done with lightning speed.

A short message with a verification code will be sent to your phone. If password recovery and control in general are successfully completed, the code will still be useful. This will become the new password for key and authorization files. Will it be possible to change? Of course, but complete the recovery process first.

Was the code received successfully? Then enter it into the recovery window and move on. You may be prompted to enter additional verification information. For example, the owner’s last name, first name, patronymic and the answer to the security question.

Is all data entered and correct? In this case, continue and wait for an email with a new key file. Download and you can use them to log in together with the code that you received earlier via SMS.

Congratulations. Now you know how you can quickly restore your Webmoney wallet using your linked email and phone number. Is this not your case and you don’t have access to e-mail or mobile phone? Do not be upset; for the true owner of the wallet, a way out can be found. I’ll say right away that it may still be faster if you restore your mobile number and email. Option not suitable? Then read on.

Alternative methods

I note that options for returning access to WebMoney can be quite individual. Much depends on what information you used to register and what you have access to (mobile, email). All you have to do is either look for your case in the official help, or contact technical support. Now I’ll show you where this can be done.

Please note the highlighted help section.

The screenshot above shows where you can contact support staff. If you decide to get the information you need this way, be prepared to wait a while for a response.

It is also worth considering another important nuance. Webmoney is a serious payment system, and in order to regain access to Keeper Classic or another interface, employees need to make sure that the true owner of the account is in front of them. Therefore, it is worth preparing for a recovery method when identity verification is required. Please note the special statement.

Is this version current now? It's simple - the address where it can be found is indicated above. You just need to go and see.

Where should I submit this application? If you live near the Certification Center, then you are lucky and you can submit the document in person. If you live in another city, you will need a notary stamp. The document is then sent by mail. I'll show you where to look for the address.

I hope that now there will be no difficulties with the question of how to restore your wallet in the Webmoney payment system. In any case, it is better to check the sequence of actions and current information on the official website of the system. In this publication, I tried to provide the necessary information that will allow you to understand the essence of the process and prepare the necessary information in advance to quickly resolve the situation.

Was the information useful? Anyway, you can rate it below and also subscribe for free blog updates. We'll look into the possibility soon. In addition, many more interesting moments from the world of finance and making money on the Internet await us.

Losing access to a profile is always unpleasant, but it’s one thing if you forgot the password for an account on a social network or on some forum, and a completely different thing when you can’t log into your e-wallet.

Millions of people use the WebMoney system and many have problems with a forgotten password.

How to recover your Webmoney password? This is easy to do if you have prepared for it in advance.

It is advisable to use several authorization methods, since if you lose authorization data, you will have to use them. If you have access to the linked phone number, then there should be no problems at all.

What do you need to recover your WebMoney password?

When login via SMS is enabled in your wallet and you have a SIM card used for registration, you will have to perform a couple of simple steps. To get started, go to the special password recovery page, where you will see this interface:

You should receive a message by email containing a link to go to the page where you enter a new password:

The options that you connected will be displayed. That is why it is better to take care of this in advance. For example, SMS confirmation was chosen, after which a page opens where you need to enter a password(it was sent via SMS):

Enter the confirmation code and click OK. You will be automatically logged into your wallet and will see a notification that your password has been successfully changed:

How to recover your Webmoney password without a phone?

If you have lost your phone, it is better to restore the SIM card. This can be done within a few hours (depending on how far you live from the nearest point of sale).

If this option does not suit you, you will have to undergo a recovery procedure. A mandatory requirement is to have at least a formal certificate.

Without logging into your wallet, you can change your phone number in only one way - by sending an application:

You will find detailed information about changing the phone number associated with WMID on this page. It is much easier to restore the number from which registration was carried out than to write an application, personally visit the Webmoney office, or have it certified by a notary, and then send it by mail.

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How to restore access to your WebMoney wallet

Restoring access is quite a difficult task in the second case. The simplest solution, I actually did this and have been using it for more than a year, is authorization through E-num Storage. This option is only suitable for Keeper Classic. To do this, next to the “key storage location” line, select the appropriate item. Click “Next”. An SMS will be sent to your phone with a code that you need to enter. After that, enter the password and safely enter your account. This way you will have to log in every time. You can log in 3 times per day using this method. Well, I think this won't cause any problems.

Those who work through Keeper Mini have the easiest time regaining access. To get started, go to my.webmoney.ru/pwdrecovery.aspx. We make a request for restoration on the website. Afterwards, a link for this procedure will be sent to your phone or email address.

Now about those cases when the above cannot help. For Keeper Light and Keeper Classic programs. The process is more complicated, but following my instructions, you will succeed.

1. The first step is to go to this address key.wmtransfer.com/10/. Select the item that suits your situation. Next you will need to specify the WMID.

2. But in the second step, you will need to indicate your passport number and series, which are indicated in your profile. In addition, you will need to enter your date of birth.

It’s not for nothing that I said that when registering you need to indicate your real data. This is one situation where fictitious information leads to problems. Indeed, in this case, you will have to draw up and send a request to change personal information. And to do this, you will have to visit the WebMoney office in person or, if this is not possible, send it by mail, having it notarized in advance. The same applies in case of loss of access or incorrect indication of the email address.

3. Let's return to our event. Third step. After entering your personal data, a letter will be sent to your email with a link for further actions.

After clicking on it, two options will be offered, or rather two forms for restoring access to webmoney to choose from.

Simplified can be used if:

• There is an answer to the security question (indicated during registration).
• There are no large amounts of money in the account.
• And of course there is access to a phone number.

After filling out the form:

For Keeper Classic. A letter with a key file will be sent to your email, and a password for it will be sent to your mobile phone.
For Keeper Light. A link will be sent to your email to generate a new certificate, and on the page for creating a new certificate you need to enter the password that will be in the SMS message you received.

Standard form:

It has to be used due to a number of factors mentioned above, making it impossible to use the simplified one.

As you can see, you need to provide much more information, and in addition to this, you also need to send a scan of your passport. After that, all that remains is to wait for verification. If there is a large percentage of matches between the entered data and those indicated in the WebMoney profile, then most likely your access will be returned. And if not, then their employee will contact you for additional information.

For each such “check” to restore access to the WebMoney wallet, a debt of one dollar will accumulate. This is its cost.
And finally, you have regained access to your profile, but your wallets will be frozen. To restore their functionality, it is necessary to pay the above debt.

Read the material "Withdrawal of WebMoney to a card". Try to make backup copies of important information. No one is immune from such cases.

You can restore access to your personal account if you have lost or forgotten your WebMoney password. It is best to familiarize yourself with the rules in advance on what to do in this case.

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Password Change Guide

Users of the VinPro Light system can change the password as follows:

1. Log in to your account. To log in, use E-NUM or the certificate that was issued to the client upon registration.
2. A window will appear where you need to click on the security settings item. In the configuration menu, find the password change button, click on it and assign a different code to your account. When implementing a task, the service does not require confirmation from clients via SMS.

How to change your password using the Keeper Classic system:

1. Open your e-wallet by entering your existing password and login.
2. Go to the settings menu, find the “Tools” button, click on it.
3. A window will appear, here you need to specify the “Parameters” item.
4. In the new menu, click on the “Security” button.
5. Then go to the "Change Password" section. A special window will open where the client must enter the old password to log into the account, as well as the new one, the latter being specified twice. If everything is entered correctly, the procedure is confirmed. The assigned code is now used to log into your account.

1. In the security settings, go to the password change section 2. Enter the old code and the new one twice

The procedure for changing a password using the WebMoney Mini service looks somewhat different:

1. Log in to your wallet by filling out the login and password fields.
2. In the main window, find the settings section, click on it with the mouse.
3. A window will appear where the client must click on the “Security” item.
4. A table opens on the right of the screen, in it you need to select the menu for changing the code, and press the “Change” key.
5. The password currently used is entered, as well as the code that will be used in the future for authorization; it is entered twice.
6. At the final stage, the client needs to confirm the operation. For this purpose, the system will send an SMS message with a code to the phone number specified during registration. The combination is entered in the window that opens, after which the procedure can be considered complete.

How to log into your wallet without a phone?

If there is no access to the phone and the SIM card cannot be restored, then the client has two options for gaining access to the wallet. Let's look at each of them.

1. This option is relevant for clients who know the answer to the security question. To log in, go to the service control panel, in the settings menu that opens, select the option to change your phone number. A form will appear in which the user specifies the new number. The system will ask you to confirm the action by entering a verification code, which it sends to your old mobile phone. Of course, the client will not receive this information. Enter the answer to the security question. Depending on the WMID status, the process of changing the number will take from 2 to 30 days.
2. When choosing the second option, the client will have to write an application to the service’s technical support; the form is filled out in any form with a description of the problem. This method involves a personal visit to the WebMoney certification center, but such institutions exist only in Moscow, Minsk and Kyiv. You need to take your passport with you. The same statement can be certified by a notary and sent to one of the centers by mail if the client lives far from the capital. On average, WebMoney representatives review an application within ten days.

Instructions for changing your email address and mobile number in the WebMoney menu are given in the video shot by user Aleksandr Ivanov.

Guide to recovering your password and login

Depending on the type of account used by the client, the task of restoring access to the Webmoney service can be performed in different ways.

If you are using Keeper Standard, then use a browser to complete the task:

1. An input form opens on the main page. The client clicks on the link and then goes to the recovery form.
2. Enter the contact number entered during registration, e-mail or Webmoney account ID. Data is needed to enter the wallet.
3. A message is sent to your email or mobile phone containing a link. By clicking on it, the client is taken to a website where he can change his login information. When a person sets a password, he needs to confirm the selected action. To do this, you can use the number specified when creating the wallet, or use the E-NUM system. The code sent via SMS or email is entered into the field, after which authorization into the account occurs.

Instructions for solving the problem are given in the video filmed by the WebMoney channel.

If you use the VinPro Classic application to log in, problems with authorization may arise when you try to “log in” to another computer or after reinstalling the operating system.

How to restore access through the application if the user has lost or forgotten their WebMoney password:

1. Download and install the utility on your hard drive. Open the file and specify WMID.
2. A form will appear where the person must select the “Recovery” option.
3. In the directory, show where the key is located, enter the access code.
4. The address of the invoice file location is entered in the window.
5. Follow this link .
6. In the window that appears, enter the ID to log into your account, then click on the “Continue” button. If the client has lost the ID, it can be restored at this stage.
7. Indicate your personal data - date of birth and other fields that the system will require you to fill out.
8. The payment service sends a message to the user’s email containing a link to gain access to the “account”. The user will be able to log into the account using the E-NUM system. If the client has not enabled this function in advance, then you need to click on “Continue”.
9. If the operation is carried out with the phone number that the client entered when registering an account, the service will transfer to the site for recovery. The client will receive a message on his mobile phone containing a verification code. The combination is entered into the form on the website. There is no need to delete SMS from the phone, because if the user does not have access to the keys, then this password will be required to renew them.
10. At this stage, the client must answer the security question that was specified when creating the electronic invoice. If everything is entered correctly, the system should send a file with keys to your email, and the code that was sent in the SMS message will be suitable for authorization.

How to choose a password so that it is not hacked?

One of the requirements for clients to improve their security controls is to use a strong password that is difficult to crack.

The code protecting funds should not consist of symbols located close to the keyboard and include:

• Full name of the user or his family members;
• address;
• pet names;
• dates of birth.

What to consider when making an appointment:

1. It is necessary to assign a chaotic password that one person can know. It must consist of uppercase and lowercase characters. It is important to write it down so that the user does not forget it.
2. The code must include 8 or more characters. Short combinations are selected quickly.
3. The password includes both numbers and letters.
4. One option for assigning a reliable code is to come up with a word in Russian and write it in English characters.

Video “Guide to gaining access to a Webmoney account”

The video presented by user Kostya Yuzik describes the process of restoring access to a WebMoney wallet.