How to remove a purchase from pending on an iPhone. A simple procedure on how to return money for a purchase in the Appstore
Apps and games purchased from App Store, you can return it within 24 hours. In this case, the funds will be credited to your account in full. Unfortunately, you won't find buttons to cancel an order in the store - the procedure is a little more complicated. You will need the desktop version of iTunes to work.
You will also have to explain to Apple why you decided to return the money. If the game does not work for you or crashes frequently, then you can ask for a refund. This is the most common reason why people want their money back. However, in this case, Apple will answer that you first need to contact the developer, ask him to fix the problems, and only if he answers that there really are problems and they cannot be fixed, then perhaps they will return your money.
A completely different situation is when the description of the application in the App Store does not correspond to reality. For example, the screenshots show one thing, but in reality the program looks completely different. Or it is a joke program, for example, “X-ray”, which, of course, does not work like an X-ray and cannot scan a person. It is important to carefully read the description and make sure that it does not say that this application is a joke. This is considered the most significant reason for Apple and your money will be returned.
Returns Apple money for erroneous purchases. For example, you made a mistake in the name, since the two programs were very similar. It is even enough for applications to have the same icons. The fact that both programs are in the same section, have similar functionality, or even belong to the same developer increases the chances of a return.
How to get money back for purchases in the App Store:
Step 1: Open iTunes on your computer (Mac or Windows).
Step 2: Go to home page store and in the section Quick links open the "Account" section. In the window that opens, enter your account information.
Step 3: IN right column Click the "Account" link again. This will take you to your account information page, where you can view your purchase history and complete the refund procedure.
Step 4: Scroll down the account page and you will see the “Purchase History” section. Here you need to click the “See all” link.
Step 5: Open a list of your recent purchases and downloads. Find the app you want a refund for.
Step 6: Click on the arrow to the left of the application name to see a more detailed description of the program.
Step 7: Click the “Report a problem” button and the “Report a problem” link will appear in the list, which you also need to click. The most important thing is to apply for a refund no later than 24 hours from the date of purchase.
Step 8: Will open in the browser special page for a refund on purchases. Specify the parameters of your account to go to the problem description.
Step 9: In this step, you need to explain to Apple why you want the app back. If you decide to return money for programs every day, then after a while they will refuse you. The reason "I just don't like this app because..." won't help. Your subjective opinion in no way determines that the application is bad and you need to make a refund. Therefore, if you did not like the graphics in the game or you used the program and realized that it was no longer needed, then you will not be able to get your money back.
Step 10: You have to select a problem from the list of suggested ones and write a capacious comment on English language. Apple offers several ready-made options:
- I did not consent to this purchase.
- The content was not loaded or cannot be found.
- Content does not install or loads too slowly.
- The content opens but does not work correctly.
- The problem is not listed.
Step 11: After you have written your application, click the “Submit” button. Within a few hours at your email You will receive a letter stating that your claim has been accepted.
After that you need to wait from Apple yet one letter stating that a company employee has started working on the application and within 2 days you will receive a detailed response from support. Depending on the situation, they will either immediately return the money to your account or ask you to clarify some points, send screenshots, or simply refuse.
How can I cancel App Store, iTunes and in-app purchases? It turns out there is a possibility!
Although moderators at Apple review all media content in the App Store and iTunes for quality and appropriateness, there are times when beautiful screenshots and the description mislead us. The applications turn out to be dummies, not worth anything, and the developers are scammers. It happened that you spent several hundred rubles, but either you didn’t like the program, or it was simply crooked. It would be nice to cancel the purchase and get the money back.
How to cancel a purchase using iTunes on Mac or Windows?
To get back wasted money on unnecessary application, you need to follow the following steps. I have Mac OS, but I think on Windows, iTunes is not much different.
AppStore moderators will review your request and respond, usually taking from one day to a week.
How to cancel a purchase through the Apple website
If you don't have access to your own computer or simply prefer not to use iTunes. You can still request to cancel your purchase using any web browser.
Within a few days to one week, Apple will send a response indicating whether your request has been granted.
Note on Refunds
Refunds usually take one or two days, and Apple may contact you to clarify the reason for the refusal. If you have any questions, write them in the comments
Both when downloading free and when purchasing paid content V App store Store users of Apple devices are faced with the error “There is a problem with payment for a previous purchase.” It may also be accompanied by a recommendation to update your payment method. What to do in this situation and how to remove it, we will understand further.
The situation is quite clear; it occurs when the user tries to purchase paid application or a subscription in a store, but payment was never made. As a result of this, the user received the “product”, because The App Store allows you to pay for your purchase on your next order. But the next time you try to download even free software from the Apple store, the system notifies you of an error because you have unpaid bills. Thus, there may be two reasons why payment for a previous purchase was not made:
- On your balance bank card there weren't enough funds. This happens to anyone who has several cards and is not aware of the exact amount that is on their balance. The card owner could simply forget that the day before he had made purchases of gifts for his loved ones for the last holiday and the funds on the card were much less than he expected.
- The payment failed due to the expiration of the card's service life. This can be easily checked at back side cards. Each card is equipped with this data, they are located below the card number.
We determine the purchase with which there was a problem with payment
To fix the problem “There is a problem with payment for a previous purchase,” you need to determine what you bought last time by reviewing your purchase history. For this you can use iTunes application installed on your computer.
- Open the program and click on the “Account” item in the menu.
- Click Sign In and enter your Apple ID credentials.
- Next, click on the “Account” menu item and select “View”.
- Open the "Purchase History" item and click "See All".
- In the next window, you can view the programs that you have downloaded from the App Store for the entire time you have been using your Apple device.
How to view app download history on iPhone
You can view the history via iPhone or iPad, for this:
Update payment information on your Apple device
We fix the problem “There is a problem with paying for a previous purchase” with a bank card. If your card has expired, go to the bank and exchange it for a new one; some banks will require you to write an application to update the card. Receipt procedure new card usually takes no more than two weeks. The funds that were old map will remain on your account. Top up your card for further purchases. And make payment on the debt in Apple store. Now you need to update your ID information. Before you do this, make sure:
- That your personal data matches the data of the bank you use for payment.
- The account from which the payment is made is not blocked and is solvent.
- To change the payment method for purchases in the App Store and iTunes, you must pay all outstanding purchases, after which you can change the card.
Open yours iPhone device or iPad:
How to prevent purchases on iTunes
If you don't want to end up in a similar situation in the future, prevent accidental purchases or unintentional renewals paid subscriptions using a special restriction. For this:
To completely refuse to make further purchases at Apple services– delete all payment data from the device and payment problem previous purchases will be resolved once and for all.
Good day to all readers! The sun is shining outside the window, the birds are singing - summer! But I had a small problem: I rented a film and then realized that I didn’t really need it... So what should I do now? It’s simple: you need to cancel your iTunes purchase! And now I will tell you how to do this, but before that, a little background.
The sun is shining and I’m so happy, I pick up my iPhone and see the inscription - not enough space... What would you do first? Most likely, you would go into the settings and see what all the memory is occupied with and delete something unnecessary. I did the same and saw that most of my space was occupied by music and photos, about 5 GB of each. But my entire iPhone holds 27 GB, and everything else is quite small, 100-200 MB each. And then I decided to use a little trick— try to rent any movie so that the iPhone itself deletes temporary files. By the way, this method has repeatedly helped out my clients and friends who have the “smallest” models with 16 GB of memory.
Ok, I'll go rent a movie. I go to iTunes Store, I spend a long time looking for films that generally have a “Rent” button (the newest films do not have such a button), I find the film, click on the “Rent” button and wait... I wait for a long time, about 15 minutes, but nothing happens: no password is requested , no notification of lack of space! While I was waiting, I poured myself some coffee, connected my iPhone to iTunes and decided to look in more detail at the occupied space. And it turns out that I also have Deadpool for 5 gigs, purchased from the same iTunes Store! I, of course, really like the film, but it has already been purchased and this means that I can watch it at any time on my Mac, for example. I calmly delete it and continue enjoying my coffee. And suddenly a message appears on the phone - enter the password for the iTunes Store. Somehow, without a second thought, I enter the password, and a couple of seconds later I receive an SMS with congratulations that I rented a movie and paid an astronomical 69 rubles for it!
Damn, it turned out that after deleting “Dead Pool” I had 5 GB freed up, and a rental film that had disappeared somewhere, I suddenly felt free and decided to buy it. In 20 minutes! And why do I need it now, when the place has been safely found and nothing else needs to be removed? Then I decided to cancel the purchase on iTunes and get my 69 rubles back.
To start, I went to iTunes and top menu Clicked on Account -> View, and then entered your Apple ID and AppStore password.
Once I entered everything correctly, iTunes kindly showed me the following screen with my account settings, where I was most interested in the Purchase History item:
Then I was once again reminded of what I bought or downloaded for Lately, and also gave the opportunity to cancel this or that purchase. However, I didn't find anything on this screen that would allow me to cancel the purchase until I clicked on the "Report a Problem" button...
...after clicking on which, next to the film, the item “Report about a problem...” appeared
I click on this strange inscription and I am redirected to the browser to the Apple page where I can report a problem. As you can see, I had already complained about myself and the status of this rental film changed from “Report” to “Waiting”... Well, never mind, I’ll show you using Deadpool as an example:
Specifically, in my case, I selected the “Purchase made by mistake” option and wrote a comment (note that during a real cancellation, the comment must be written in English!), after which all that remains is to click on blue button“Send”, which of course I’m not going to do with Deadpool :)
However, even during the cancellation of the film “The Hitcher”, for some reason I took a screenshot and this is what was written there after canceling the purchase:
As you can see, even failures happen to me and I don’t hide it at all :) Since I bought it by mistake, I canceled the purchase in iTunes...
It remains only to clarify some points:
- Don't delay getting a refund.
- It is also important to know that if you buy a game on an iPhone/iPad, you can return it only if you have played it very little...
- Moreover, you can return a purchase only once: you bought it once, played with it, returned it, then bought it again and decided to return the money again - it won’t work :)
What should you do if you mistakenly purchased an app from the App Store?
I want to warn you right away - if you bought the application by mistake, then you need to perform the steps below as quickly as possible. It is advisable not to delay this. The sooner you contact Apple, the better your chances of getting your money back. It would be logical to assume that after, for example, a month from the date of purchase, no one will return your money.
So, this is the situation I found myself in.
Launch iTunes on your computer.
1. In the “Store” item, select “iTunes Store”
2. Click on your login and select “Account”
3. Log in
4. Then in “Purchase History” select See All (see all)
If you want to return the money before the payment has been processed, the application will be in the “Latest Purchase” list, but if the payment has been processed, then the application will be in the “Previous Purchase” list.
In the first case, there will be a “Report a Problem” button next to the program, click it...
If you have the second case, then select the line in the application list that contains the application for which you want to return the money.
5. Click on the arrow
After which a page will open on which applications that were made in one payment will be listed. We make sure that the list contains the application for which we want to return the money.
6. Click “Report a Problem”
Then we are again shown a page on which the applications are listed, but now on each line, next to the application, there is a “Report a Problem” button to report a problem with a specific application.
7. Click “Report a Problem” next to the application for which we want to return the money
And now a page opens that asks you to specify the problem. In our case, we want to return money for an accidentally purchased application.
Attention! This page can only be accessed in English, Japanese, German, Spanish and French.
Select the item “I inadvertently purchased this application” (I accidentally purchased this application) - a must!
In the “Comments” block we write the reason for the accidental purchase. I wrote that I read the description of the application, then went to the shower, and my nephew, while playing with the phone, bought the program. 🙂
Your request will be processed in about 3 days. If the payment has not yet gone through (money has not been withdrawn from the bank card), then they will write to you about it. They will say that you need to wait until the money is withdrawn from the card and the purchase goes into the “Previous Purchase” mode. If all is well, you will receive the following letter:
I have reversed the charge for the item that you did not intend to purchase. In three to five business days, a credit of $3.99 should be posted to the payment method that appears on the receipt for that purchase.
If the order was paid for with store credit and you do not see the refund, sign out and back in from the Store menu.