How to call the MTS operator directly. How to reach a “live” MTS support operator

Contact information and telephone numbers of the MTS subscriber service for residents of all regions of Russia, access to the MTS “Personal Account” and other methods of contacting the operator’s help desk.

Unified toll-free MTS customer support number:

Calls to number help center MTS 8800 250 0890 are not charged from city and mobile telephone numbers in Russia.

How to call MTS?

A call to the MTS support service using the Hotline numbers from anywhere in Russia, including Moscow and St. Petersburg, will always be free. For inquiries to subscriber service operator from mobile phone, connected to cellular network MTS, please use free short phone help desk and technical support (only for MTS subscribers in Russia).

To call MTS from a mobile phone of another operator (Megafon, Beeline, Tele2, Rostelecom, Yota) or a landline phone, For free communication with MTS support operator use phone number 8800 250 0890.

For getting personal information, managing services and changing the established tariff, please be prepared to provide your passport details to the Hotline employee. Please note that for connecting some additional services Charges may apply in accordance with operator tariffs. MTS call center operator?

Single toll-free support number for the MTS group of companies:

By to this number customer support is provided cellular communications MTS, Internet and television MTS and "". All calls to the number 8 800 250 0890 paid by MTS. Calls to the 8800 line number are absolutely free for callers from landlines or mobile phones registered in Russia.

Support number for calls from Moscow and abroad:

When you are in MTS roaming outside of Russia, you can call the operator at +7 495 766 0166 from your mobile phone completely free of charge.

Calls to landline number contact center +7 495 766 0166 from phones of other cellular operators (including Megafon, Beeline and Tele2) and from local numbers are paid in accordance with the tariffs of the telecom operator. Use this number if you are in international roaming or want to call MTS from foreign number. Be sure to dial the helpline number at international format from +7 and check the cost of international calls. This is especially important if you are calling from a phone in a hotel room.

The MTS subscriber service provides consultations and support to customers on issues of connecting and disconnecting services (both paid and free), changing the tariff plan, providing account information, blocking a SIM card and other requests. You can contact support 24 hours a day.

MTS subscriber personal account

The MTS group of companies combines three areas: MTS Mobile Communications, and. Each of them has its own separate Personal Account. Please, choose Personal Area depending on which MTS division you are a client of.

Client's personal account available on the official website of the MTS Russia operator. To obtain information about the possibility and procedure for connecting a personal account, with any requests and comments on its operation, please contact the support number “ Mobile Tele Systems" 8800 250 0890 or 0890 from mobile MTS.

MTS online customer support

Couldn't quickly get through to the MTS operator help desk? Then contact us through the special section feedback on the MTS website. In this section, you can ask any question, complain, express gratitude, or leave a request for work mobile operator and service in official offices and salons. You can also ask any questions regarding the MTS cellular network (claims, services, tariffs) at email on official address This address Email protected from spam bots. You must have JavaScript enabled to view it.. The company’s specialists will try to answer the request in as soon as possible.

MTS subscriber service employees are always available to communicate with subscribers in the most popular in social networks: MTS groups In contact with, on Odnoklassniki , V Facebook And Google Plus . You can count on a prompt response through these communication channels with MTS.

Do you prefer to follow latest news MTS operator in a more concise form? In addition to accounts on social networks, MTS maintains an official micro-blog in Twitter where all the latest news and helpful information for subscribers in a short form.

Cities in which MTS operates

MTS customer support operates in the following regions and cities of Russia:

Moscow (Moscow) and St. Petersburg (St. Petersburg), Republic of Adygea (Maikop), Altai Territory (Barnaul), Amur Region (Blagoveshchensk), Arkhangelsk Region (Arkhangelsk), Astrakhan Region (Astrakhan), Belgorod Region (Belgorod), Bryansk Region (Bryansk), Republic of Buryatia (Ulan-Ude), Vladimir Region (Vladimir), Volgograd Region (Volgograd), Vologda Region (Vologda), Voronezh Region (Voronezh), Republic of Dagestan (Makhachkala), Jewish Autonomous Okrug (Birobidzhan), Trans-Baikal Territory (Chita), Ivanovo Region (Ivanovo), Republic of Ingushetia (Magas), Irkutsk Region (Irkutsk), Kabardino-Balkarian Republic (Nalchik), Kaliningrad Region (Kaliningrad), Republic of Kalmykia (Elista), Kaluga Region (Kaluga), Kamchatka Territory (Petropavlovsk-Kamchatsky), Karachay-Cherkess Republic (Cherkessk), Republic of Karelia (Petrozavodsk), Kemerovo region(Kemerovo), Kirov region (Kirov), Komi Republic (Syktyvkar), Kostroma region (Kostroma), Krasnodar region (Krasnodar, Sochi, Novorossiysk), Krasnoyarsk region(Krasnoyarsk), Kurgan region (Kurgan), Kursk region (Kursk), Leningrad region(Vyborg, Luga), Lipetsk region (Lipetsk), Magadan region (Magadan), Republic of Mari El (Yoshkar-Ola), Republic of Mordovia (Saransk), Moscow region (Odintsovo, Sergiev Posad, Ramenskoye, Lyubertsy, Krasnogorsk, Mytishchi, Shchelkovo ), Murmansk region (Murmansk), Nenets Autonomous Okrug (Naryan-Mar), Nizhny Novgorod region (Nizhny Novgorod), Novgorod region (Veliky Novgorod), Novosibirsk region (Novosibirsk), Omsk region (Omsk), Orenburg region (Orenburg), Oryol region (Orel), Penza region (Penza), Perm region (Perm), Primorsky region (Vladivostok), Pskov region (Pskov), Altai Republic (Gorno-Altaisk), Republic of Bashkortostan (Ufa), Rostov region (Rostov-on-Don ), Ryazan region (Ryazan), Samara region (Samara), Saratov region (Saratov), ​​Sakhalin region (Yuzhno-Sakhalinsk), Sverdlovsk region (Ekaterinburg), Republic of North Ossetia-Alania (Vladikavkaz), Smolensk region (Smolensk), Stavropol region (Stavropol), Tambov region (Tambov), Republic of Tatarstan (Kazan), Tver region (Tver), Tomsk region (Tomsk), Tula region(Tula), Republic of Tyva (Kyzyl), Tyumen Region (Tyumen), Udmurt Republic (Izhevsk), Ulyanovsk Region (Ulyanovsk), Khabarovsk region(Khabarovsk), Republic of Khakassia (Abakan), Khanty-Mansi Autonomous Okrug - Yugra (Khanty-Mansiysk), Chelyabinsk Region (Chelyabinsk), Chechen Republic (Grozny), Chuvash Republic(Cheboksary), Chukotka Autonomous Okrug (Anadyr), Republic of Sakha (Yakutsk), Yamalo-Nenets Autonomous Okrug (Salekhard) and Yaroslavl Region (Yaroslavl).

Additional information on special MTS tariffs and on our website.

Changes are possible in contact details, tariffs, addresses of official websites and geography of presence of the mobile operator. Check current background information by calling the 24-hour Mobile Tele Systems hotline (reference and information service of the telecommunications company) 8800 250 0890 or on the company’s official website www.mts.ru. Information about multi-channel phone numbers. and links are current as of January 2019.

To control the quality of customer service, all conversations with operators of the MTS subscriber service consultation center are recorded. We ask you to be understanding when recording, as this is necessary to control the quality of customer service. All your additional questions, including “ ” or, for example, “What is the MTS operator number,” will be considered and will receive a prompt response from the MTS support service as well as on the official website of the telecommunications company.

Sometimes situations arise in which the assistance of an employee is urgently needed. mobile company: extra charges from the phone, unprovided services or malfunctions mobile network. The list of situations is, of course, not complete and any force majeure requires the intervention of the cellular operator. As you may have noticed, the topic of this article will be the question “How to call a Beeline operator?”, which we will try to answer clearly and in detail.

Free call to a Beeline support specialist - no problem

In all large companies, for the convenience of customers, there is a Contact Center, where, by calling, the user can solve any problems regarding their product or service.

Beeline was no exception and, positioning itself as a large and responsible company, whose cellular communications have become competitive and popular among the population of Russia and Kazakhstan, made hotline support for feedback from subscribers and resolving their questions online around the clock.

You can call the Beeline subscriber service using toll-free numbers 8800 700 0611 (for calls from mobile or landline) or 0611 (only for mobile phones connected to the Beeline network). You can do this in both the first and second cases completely free of charge.

Since Beeline is a company that covers a huge territory, it often happens that operators are busy, but before contacting them, Beeline suggests you contact another “consultant” in the form of an answering machine. Moreover, the answering machine is very convenient to use if you have minor difficulties.

It will help resolve the following issues:

• Find out your number;
• Balance on the phone;
• Your room rate;
• A list of connected services (you can immediately disable them as unnecessary or connect the ones you need);
• Find out about new company information (promotions, discounts and new services).

Attention! In order to contact the operator quickly and directly without listening to all the information provided by the answering machine and waiting for a connection with a live employee of the company, the subscriber has the opportunity to order a call back. You just need to leave your question in the form of an SMS to number 0611 and a consultation with a specialist will not keep you waiting long.

There is no time to wait - do you urgently need help or how to call the Beeline dispatcher directly?

In emergency cases (for example, you urgently need to call the helpline, but you are calling from abroad, and toll call will be very expensive) for users who need urgent advice, Beeline suggests calling the operator’s number +7 495 974 88 88 .

Again it will be free call from any part of the Earth, if the call is made from a number registered in the Beeline network. Also present on this number voice mail, but don’t worry – you won’t have to bother with it for a long time, since it is designed to find out which specialist you need to connect with.

After several moments of communication with the answering machine, you will be redirected to a live employee of the support office.

Additional sources of contact with technical support

Beeline's service package includes an additional range of services, the users of which also need timely direct advice on a particular issue.

It will be useful to view:

In this case mobile operator provided a number of opportunities to contact him:

1. For direct communication regarding USB modem issues, use the phone number 8800 700 00 80.
2. Beeline WiFi – 8800 700 21 11.
3. Everything regarding home internet, telephone or Beeline Television can be found by calling 8800 700 80 00.
4. Set it up Mobile Internet help at the number – 8800 123 45 67.

• You can write a letter describing your problem to: [email protected] ;

• No one has canceled the official website of the mobile network operator, where in the “Feedback Form” option you can ask your question or make suggestions regarding customer service;

• The “We’ll Call You Back” service was created specifically for those who cannot hang on the phone for a long time. In any of the technical support voice menus, by pressing key 1, you can order a call back, and an operator will contact you as soon as possible;
• Any issue can also be resolved through your Personal Account, by registering in which you can independently manage the options on your phone.

Let's sum it up

Well, let's summarize the above. Progress does not stand still and in the 21st century people will not be left without an answer anywhere. Lots of options for contacting operator support mobile communications Beeline is proof of this. Whatever you choose: hotline, short number, function call back or the official website - you will always be on friendly terms with your operator.

When subscribers cannot resolve issues on their own using their Personal Account and auto-informer, they can call the MTS operator, without paying. There are both local and international numbers, which are easy to connect to the operator.

Many MTS subscribers know the number 0890 , by calling which you can reach an MTS specialist. But it comes with many unnecessary complications. After you get through, you need to listen to the robot, then take the suggested actions. Then you will be told that you need to wait some time, but the answer may take an hour.

But you have a choice. MTS has another number, you can call the operator on it. They answer it much faster and calls from different phones free.

We have prepared for our readers small instructions, following which you can contact the MTS operator and ask your questions:

• First call the number 8-800-2500890 . You can call from absolutely any phone, including a landline;
• As soon as it turns on voice menu, press 1 , Then 0 ;
• After pressing the keys, you need to evaluate the consultant’s actions. To do this, click 1 or 0 , it doesn't matter;
• After this, wait until you connect with an MTS consultant and ask your questions.

IMPORTANT

When calling the operator, keep in mind that you can call 0890 without payment only with mobile gadget with MTS SIM card. Calls from landline devices will be charged. If you call the number 8-800-2500890 , then calls from any devices and operators will be free of charge.

How to reach a live operator

Due to the fact that MTS operates in several countries and has several million subscribers, its short number 0890 is constantly overloaded with calls. Because of this, people have to wait half an hour or even longer for a response from a specialist.

This number has one more drawback. This is a voice menu. It is very confusing and most people spend a lot of time trying to figure it out. We will deal with this now:

1. To get started, call this number 0890 ;
2. First, they will tell you the news, then what offers MTS has for you. After this, the voice menu will turn on. You don’t have to listen to all the points, you can press the key right away 2 , Then 0 ;
3. Rate the quality of work by clicking 0 or 1 . It doesn't matter;
4. After this, the answering machine will tell you that the operator will pick up the phone shortly. We advise you to be patient. Good luck!

How to call an MTS operator from Crimea

Many MTS subscribers travel around Russia and, when they get to Crimea, they don’t know how to call them to clarify their questions. But here everything is simple. You just need to know in which region your SIM card was registered. Today Crimea is Russian. Therefore, whether you bought a SIM card in Crimea or came there from another region, you need to call the same numbers. Let us remind you that for mobile phones MTS is a short number 0890 , and for landlines and all mobiles it is 8-800-2500890 .

If your phone has an MTS Ukraine SIM card installed, then you will have international roaming. To call a Ukrainian operator, dial this number +38-050-5081111 . Calls will be paid. Ukrainian subscribers will also have access to the number 111, but calls to it will be free only for mobile MTS.

Operator number for corporate subscribers

For all MTS subscribers who have corporate number phone, a single one is also available federal number 8-800-2500990

How to contact the MTS operator in roaming

For all those who like to travel around Russia with an MTS SIM card, the following numbers will be useful for contacting the operator: 0890 And 8-800-2500890 . Instructions for them are above.
If you went abroad and found yourself in roaming, you can contact the operator by phone +7-495-7660166 . Calls from an MTS SIM card are not charged. But dial the number via +7.

Alternative methods of communication

Little known methods:

• If you were unable to contact a consultant by phone, go to:
• You can resolve many issues yourself through your “Personal Account”. It is located here https://lk.ug.mts.ru/. In your “Personal Account” you can check the availability active services, change your tariff plan and order call details. If you cannot log into your MTS personal account, you can read the detailed instructions;
• If all the previous methods do not work, you can contact your nearest office. To do this, you need to take your passport with you.

Now you know how to call the MTS operator for free and how to do it quickly.

We hope that all this information was useful to you.