What awaits subscribers of the operator "NSK" in the new year?

At the moment there are several large operators satellite broadcasting in the territory Russian Federation and the “biggest” of them is the “nsk” operator.
This year, the operator at the end of the year decided to make a “gift” to all its subscribers; “FIPS Code: 393962” five days before the end of the year showed all subscribers and the whole country its new “subscription agreement”.
Let's see what awaits subscribers in 2015, right from 01/01/2015. Let us dwell on several points of the new agreement between the operator “FIPS Code: 393962” and the subscriber. 1. "1.3. Subscription agreement is considered concluded and acquires the force of the accession agreement from the moment of the cumulative execution by the Subscriber (and/or a person acting on behalf and on behalf of the Subscriber) of actions to sign the Subscription Agreement and Subscriber Registration, as well as making Payment for NSC Services.”

And now it has happened, now there is a clear understanding of the moment at which the relationship between the subscriber and the operator begins.

2. “1.4. The place of conclusion of the Subscription Agreement is considered to be the location of the NSC. An integral part of the Subscription Agreement are the Terms of Service “FIPS Code: 393962” and Tariffs for the Services “*****olor TV”, permanently posted on the Site.”
There is something incomprehensible here for the subscriber, the company’s address is in Moscow, but on the website it is in St. Petersburg and it looks like “© ZAO National satellite company"G. St. Petersburg, 197022, PO Box 170 ".

Where this mythical place is and why the company violates the rights of the subscriber by not posting a full address remains a mystery.

3. “1.5.1. Services for broadcasting (distribution) of television programs, including providing access to viewing the Package under the conditions provided for in the Subscription Agreement.”
Here we can observe how the agreement is tied to the subscription contract, but which version of it remains a secret.
4. « 1.5.3. Services “Teleservice “FIPS Code: 393962” - services for providing the Subscriber with access to the network “FIPS Code: 393962” for broadcasting TV channel packages. "

This is new in the history of the operator “FIPS Code: 393962”, the operator’s managers are already actively offering to connect to this service, but they do not say what it is and what the price of this service will be.

5. “1.6. The provision of Services to the Subscriber is subject to availability technical feasibility NSC provides Services to the Subscriber, as well as if the Subscriber has properly activated software, the original Subscription Agreement is available at NSC, activated Service, sufficient quantity Money on the Personal Account to pay for NSC Services "
How do you like this point - if a subscriber loses his copy of the contract, then he will automatically become a potential “disconnected” subscriber. It also clearly shows that the operator can turn you off even tomorrow, citing the fact that they do not have the “technical ability” to broadcast television channels to you.

Owners of equipment DRE 4000, DRS 5000, DRE 5001, DRS 5003, GS 7300, GS 8300, GS 8300M can now start the morning with the fact that their set-top box will simply become a useless thing in the house.

6. “2.3. The Subscriber is obliged to keep documents confirming the payment (including the Card) for the entire period of provision of the relevant Service by NSC. "
At this point, the operator again makes it clear to the subscriber that having lost the receipt for payment, he no longer has the right to ask the operator for broadcasting a television picture, a strange attitude towards subscribers who pay for packages at the operator’s cash desk.
7. « 2.6.3. transfer by NSC to third parties (including the Dealer) of the Subscriber’s personal data specified in the Subscriber Card for the purpose of proper provision of Services under the Subscription Agreement. This consent The Subscriber is valid for the entire duration of the Subscription Agreement and is used by NSC solely for the purpose of providing and promoting NSC Services on the market. "

Of course, no one wants their data transferred to one side to go to no one knows where or to whom. But here the operator immediately warns that he can transfer or sell your data to almost any person without your participation.

8. “2.7. The Subscriber undertakes to notify NSC in writing of changes in any information specified by him in the Subscriber Card within one calendar month from the date of such changes. "
Well, the subscriber changed the phone number and changed the installation address - but how can the operator inform about the changes in writing if there is no normal address? Where and to whom should I write or send a copy of my new passport? It is obvious that the operator’s lawyers included a clause in the contract that goes against the laws of the Russian Federation.
9. “3.2. NSC undertakes to provide information and reference services to the Subscriber and User on the website FIPS Code: 393962, according to email address(e-mail) NSC: support@FIPS code: 393962 or by postal address: 197022, St. Petersburg, PO Box 170, CJSC National Satellite Company "

How do you like this item? The operator undertakes to inform you by sending letters to your address in the city of St. Petersburg and whether you received this letter at this address or not is your problem.

10. “3.4. In the event that the NSC does not receive, for reasons beyond the control of the NSC, a copy of the Subscription Agreement completed and signed by the Subscriber (clause 2.2 of the Agreement on the provision of services FIPS code: 393962”), the NSC has the right:
3.4.1. suspend the provision of Services after one month from the date of initial activation of the Service provided for in clause 1.5.1 of the Service Agreement “FIPS Code: 393962”, notifying the Subscriber about this through his Personal Account;
3.4.2. terminate the Subscription Agreement in unilaterally after 90 (Ninety) days from the date of initial activation of the Service provided for in clause 1.5.1 of the Service Agreement “FIPS Code: 393962”, having notified the Subscriber in writing. "

As you can see, it turns out very interestingly, the company gives an address “to the village of grandfather” and at the same time threatens the future subscriber that if they do not receive a letter with the original of his data, then it will simply be turned off. Naturally, they do not bear any responsibility for any inconvenience caused to the subscriber.

11. “4.2. NSC has the right to unilaterally change the Terms of Service “FIPS Code: 393962”, Tariffs, and other terms of interaction between NSC and the Subscriber. In this case, NSC undertakes to notify the Subscriber of the planned fact of change at least seven calendar days (about changes in tariffs - ten calendar days) before the date of entry into force of such changes. Specified information communicated to the Subscriber and User in any form, including, but not limited to, posting a notice on the air of the Info Channel and/or on the operator’s website “

This point has been around for a long time and therefore the operator has already lost the case. But they stubbornly transfer it from agreement to agreement. Maybe they are waiting for mass applications from subscribers? It's hard to talk about it now. Apparently they have their own thoughts and they count. That the costs of the courts are not so high now. To act according to the law of the Russian Federation.

12 . Here we come to the very important point for the main fleet of receivers of “old subscribers”
“4.3. The provision of Services may be suspended:
4.3.1. at the initiative of NSC - without any compensation in the absence or insufficiency of funds on the Subscriber’s Personal Account to pay for the NSC Service, which provides access to the Basic package of TV channels; "
As they say, there is nothing to add here if you are the owner of the receiver and do not pay for paid package, you can be completely turned off and it will be within the framework of the contract (we didn’t come up with this, read the text yourself, everything is written here). It turns out that the company crossed out the slogan “People's Television”? Draw your own conclusions on this matter.
« 4.3.2. at the initiative of the NSC - without any compensation, in cases of violation by the Subscriber or User of the requirements stipulated by the legislation of the Russian Federation, and/or if the actions of the Subscriber or User pose a threat to normal functioning"FIPS code: 393962." "

This is generally a masterpiece performed by the operator, they may accuse you of creating a threat and turn you off for it! How can a receiver damage a satellite? Nonsense - you say. But the new one thinks so CEO NSC operator, he signed it. And it doesn’t matter that even the president of the country has repeatedly said that our country is civilized and everything is determined by the court. But apparently once again the operator shows that they are above the law.

13. We go further, and what we see is that the operator again claims that he has the right to turn off the subscriber at any time.
“4.5.NSK has the right to terminate the Agreement unilaterally without reimbursing the Subscriber for any compensation and returning unspent funds to him in the following cases:
4.5.1. failure by the Subscriber to pay for the Service providing access to the Basic package of TV channels within 30 (thirty) calendar days from the date of suspension of the provision of the Service "
What is this reminder or fixation in the brains of subscribers, what do they want to do very soon? Time will tell and judging by the persistence, this “soon” will come to everyone who watches the main package.
14 . There is also an interesting point that deserves your attention:
"4.5.6. withdrawal by the Subscriber in writing of consent to the processing of his personal data in the manner prescribed by clause 2.6 of the Agreement on the provision of services “FIPS code: 393962”; "

How do you like this? The operator is pestering you with spam! Or someone will get the spam with the operator’s knowledge! You do not have the right to simultaneously remain a subscriber and ask the operator to disable the processing of your data. He made it clear to you with this point - choose!

This is what it looks like new agreement between the operator “FIPS code: 393962” and the subscriber. Think! Read all the contracts and draw your own conclusions! That you are not signing an agreement with a store or dealer! With the operator and all further relationships you have between the operator “FIPS code: 393962” in in this case and by you.

Good luck watching your favorite TV channels!

The full text of the agreement is available on our website and can be downloaded for free.

To be continued …… stay with us!

Repost our articles and reviews, and don’t forget to link to us.

Connection satellite television impossible without concluding an agreement with Tricolor TV, since it is the agreement signed by the subscriber that secures his right to receive telecommunications services. But to do this, you need to learn how to properly formalize your own relationship with the provider. In addition, it is important to understand in advance what a correctly completed document looks like in order to avoid ridiculous errors and inaccuracies.

They also deserve special attention possible consequences typos or lack of documents signed by both parties. The operator directly says that it cannot provide its own services and guarantee quality service without correctly executed documents. At the same time, he requires that all the necessary papers be in his head office, which is extremely difficult to call convenient. In a word, detailed study even the smallest nuances are required.

Conclusion of an agreement with Tricolor TV

There are several ways to conclude a Tricolor TV subscription agreement:

• contact an authorized dealer;
• buy equipment from official dealer(in this case, he will do everything himself at the time of purchasing the dish, receiver and smart card);
• send a letter to legal address telecommunications company.

It is important to emphasize that it will not be possible to fill out the required form via the Internet, since the provider does not recognize virtual agreements. At the same time, registration on the official website, during which you need to provide information from your passport and contact details, remains mandatory, and sending a printed paper agreement is the last part of the connection.

It is important to emphasize that users are required to provide papers with a personal signature within 60 days from the date of initial activation of the television.

Download the contract form

The easiest way to print an agreement with Tricolor TV is to download the required form from our website using a special link. After that, all that remains is to fill out all the items in it (being careful and not making mistakes) and send it to the address 197022, St. Petersburg, PO Box 170 NJSC National Satellite Company.

If you cannot print the agreement, you should carefully review the papers included with the equipment. Often among them there is a self-copying sample that can be filled out and sent to the address indicated above.

How to fill out a Tricolor TV subscription agreement - sample

The most an important part of the Tricolor TV subscription agreement - its header, where basic information about its content is indicated. Subscribers will have to write down:

• surname, first name and patronymic (in full, abbreviations and initials are not acceptable);
• exact registration address (matching the information in the passport);
• exact address of equipment installation;
• contact phone number (home and mobile);
• email;
• passport series and number;
• the office that issued the passport and the date it was received.

In the main part of the form, you will need to re-enter your last name, write down the ID number or subscription agreement and check the appropriate action (registration or suspension of service).

The final touch will be indicating the date and signing.

How to find out your subscription contract number

There are several ways to find out the exact agreement number:

• by looking at the form filled out by the dealer (if the equipment was purchased from official distributors);
• visit the official website and go to Personal Area;
• find out the Tricolor TV contract number by last name by visiting the nearest office of the company or dealer from whom the equipment was purchased.

In the most difficult situations, you can try to contact company representatives by calling the contact center at 88005000123. They will explain what to do and tell you how to recover the loss. But it’s worth preparing for the fact that they will need the subscriber’s passport data in order to identify his identity and avoid confidential data falling into the hands of strangers.

How to terminate the contract with Tricolor TV and get your money back

The easiest way to terminate the contract is to simply stop paying for the services. But, if such an approach turns out to be inconvenient, you should send a statement to the provider to terminate the subscription agreement. The cap for it should be taken from the sample described above, and the main part is indicated in free form. Here you should also indicate the exact date termination and ask to recalculate and return the money, indicating the exact details for receiving it.

It is worth adding that if your personal data changes, you should send the provider a new Tricolor TV contract form.

The most important condition for receiving any services is the conclusion of an appropriate agreement, which will indicate all the rights and obligations of the parties, as well as important terms and conditions governing the relationship between the parties. There is a similar agreement when connecting satellite television, but not all subscribers know this. But this document can be extremely important, so users should find out the Tricolor TV contract number in advance. Moreover, it is advisable to download it if it was concluded through the official website, or write down the number so that it always remains at hand.

Features of concluding an agreement with Tricolor TV

There are 3 different ways conclusion of a subscription agreement for Tricolor TV:

• through the official website;
• from official dealers;
• by calling contact center by phone 88005000123.

It is important to emphasize that it is preferable to use the services of dealers, since in such a situation they will do almost everything on their own, and subscribers will only have to provide information about themselves.

More difficult self-registration through the official website. The main difficulty that clients who choose this approach will face is the need to send one copy of the contract to the provider’s head office. This is due to the fact that the satellite company is required to have a document with the user's personal signature. At the same time, if it does not have a form signed by the client, the company reserves the right to terminate the agreement unilaterally.

Tricolor TV agreement - form: sample

Registration on the official website is used when purchasing equipment for the provision of television services in chain stores and supermarkets. In this case, a sample filling is not required, since the user will only need to fill out registration form. It will have to indicate:

• ID (12 or 14 digits located on the smart card or sticker on the receiver);
• receiver model (indicated on the front panel of the device);
• serial number of the set-top box (23 digits located on the sticker on the receiver);
• individual code (on a smart card or scratch card);
• last name, first name, patronymic and date of birth;
• passport details;
• address of equipment installation and user residence;
• home and mobile phone;
• email address;
• confirmation code that will be sent to the previously specified mobile phone after sending the corresponding request.

Additionally, you will need to check the box confirming your agreement with the rules (it is advisable to read them) and click the “register” button. After that, all you have to do is download the Tricolor TV contract form by clicking on its number.

Conditions for changing the contract for the provision of Tricolor TV services

If any registration data changes, users are required to make appropriate amendments to the registration form filled out. To make changes to the subscription agreement, you will need to go to the help section and open the page dedicated to registration. In it, you should switch to the tab that offers changing information and click the corresponding button.

The next step is to fill out the form, which you will then need to print. The next step will be to scan the printed application and several pages of the passport (allowing you to identify the client by last name and registration). Scanned copies must be attached to the previously completed application, after which all that remains is to send it. Additionally, the provider requires sending the original application and a copy of the above-mentioned passport pages to the company's legal address.

How to terminate the contract with Tricolor TV and get your money back

The easiest way to terminate an agreement with Tricolor TV is to stop using the company’s services. Additionally, you can write a statement asking to terminate the agreement.

You can return the money remaining in your personal account through your personal account or by calling the contact center and informing the consultants about your desire. You will not be able to get a refund for previously purchased equipment.

Tricolor TV sells its equipment not only through its own showrooms, but also through a wide dealer network. In addition, anyone can purchase an antenna and receiver of this operator from your hands and use its services. But in order to be considered a subscriber of the company, it is not enough to have a dish and a set-top box. You also need to fill out the Tricolor TV subscription agreement and submit it to the company. How to do this if you can’t visit the office? Our article will talk about this.

Subscriber registration procedure

Any equipment for satellite TV, regardless of where it was purchased, must be registered with the operator. This can be done in two ways:

• through the organization’s website;
• by calling customer service.

But the end of registration is considered the moment when the user receives a Tricolor TV subscription contract number. This document is included in the delivery package that the buyer receives from the dealer or operator. In such a situation, one copy is immediately sent to the TV service provider, and the second remains with the client. If the receiver and antenna were purchased using other methods, the TV user will have to worry about filling out the paperwork on their own.

Where can I get the required form?

The direct responsibility of each client is to fill out a Tricolor TV subscription agreement. The form can be downloaded from the official website:

• after completing the online registration of the set-top box;
• in your personal account.

By printing the required form in the amount of two pieces, you must enter your data into the Tricolor TV subscription agreement. A sample form is available on the official forum. But you can do without it, there is nothing complicated there.

How and to whom to deliver the form?

After entering the data into the form, the owner of the dish antenna keeps one copy for himself. The second one should be sent to the satellite TV service provider by letter. Tricolor TV Post: St. Petersburg, post office box 170, index – 197022, recipient – ​​NJSC National Satellite Company. This address listed on their website, in the visitor assistance section. We recommend that you check this information before sending, as it may change over time.

Important! Based on the Service Agreement, the owner of the equipment is obliged to send a second copy no later than 60 days after the online registration of the receiver he purchased.

How to send a subscription agreement to Tricolor TV is up to everyone to decide for themselves. But we recommend the following methods:

• Express delivery;
• ordered letter;
• shipment with acknowledgment of delivery.

In this case, the television user will be protected - he will have evidence that he has fulfilled his obligations to the television broadcasting provider. Even if the shipment is lost due to fault postal service, you can always confirm its sending with a receipt.

Possible difficulties

Before filling out the Tricolor subscription agreement, we recommend that you carefully study the filling rules. If there are any inaccuracies, blots or errors, the document may be considered invalid. And this means automatic shutdown television.

And one more thing to remember: the only resource for registering the Tricolor TV set-top box is the official website. The subscription agreement form should also be downloaded only there. You can find many resources on the Internet that offer to register a television receiver and a contract by entering the personal data of their owner. But these services are illegal. How they use the information they receive is anyone's guess. But it's not worth the risk anyway.

Registration as a subscriber is prerequisite gaining access to Tricolor TV services!

When carrying out the registration procedure, the sequence of actions is very important.

FIRST Set up the receiver to the satellite and make sure that the INFO channel is showing (this is the channel numbered “0”).

SECOND Switch the receiver to the first channel (this is the channel numbered “1”)

THIRD Insert a smart card, if available.

FOURTH Carry out the registration procedure and leave the receiver turned on on the first HD channel until the image appears. If the appearance of the image is delayed, you can turn off the TV for now.

The image will appear within 8 hours at the latest.

To register you will need the following information:

1) Model receiving equipment(The receiver model is indicated on the front panel.)

2) Data specified on the smart card

You can find out the ID number of your smart card on the smart card itself or using the remote control remote control your receiving equipment.

3) Serial number receiving equipment

4) Passport data (full name, series, number, by whom and when the Russian passport was issued)
5) Contact information (Address of installation of receiving equipment located within the Russian Federation (with postal code), Contact phone numbers, email)

There are several ways to register.

1.Online registration on the Tricolor TV website, if you bought equipment in a store of one of the federal electronics networks.

2.Registration with the help of a dealer, if you purchased the equipment from a store other than a chain store.

In this case, to carry out the registration procedure, contact the specialist who installed your satellite equipment, or the dealer from whom you purchased the equipment.