HP 5525 comes out with a blank sheet without printing. The printer prints blank sheets: causes and solutions

If your printer is printing blank sheets, it may need professional intervention. But often the problem can be fixed on your own. This requires a comprehensive assessment of the possible causes of this problem.

Very often, the culprit of troubles is not the computer or the MFP, but the absent-mindedness of the users. First, check the correct format of the document, when printed, the printer produces blank sheets. There may be empty pages or lines inside the file. The problem can be solved by simple editing.

Similar reasons associated with user absent-mindedness include the following:

1. The wrong type of paper is being used.
2. The protective film has not been removed from the cartridge. It is needed in order to protect the cartridge from drying out or from spilling toner, if it is a laser device, before use. This causes the machine to fail to spray ink onto the paper. It is also possible that the protective film prevents the MFP from recognizing the cartridge.
3. The USB cable is not securely connected to the device. It is worth noting that the issue with the cord can be of fundamental importance. Therefore, do not use additional extension cords; the cable port must have a stable connection.

In these cases, there will be no difficulties in getting the printer to start printing. It is enough to eliminate the cause.

Or maybe it's the cartridge?

The cartridge may also be to blame for why the printer prints blank sheets. What could have happened to him?

Check if the protective film has been removed

1. The ink simply ran out and the printing device began printing blank sheets of paper. Although on the eve of this event the user should have noticed stripes and poorly readable text. With individual ownership, it would be impossible to miss this. But in a shared environment, a blank sheet of paper coming out of a multifunctional device will force you to spend time looking for the cause of the trouble.
2. The ink in the cartridge has dried out. This happens if the device has not been used for a long time. (See article:)
3. In the case of inkjet printers, the cause of blank sheets may be clogged print head nozzles. This prevents paint from being sprayed onto the paper. The solution to the problem is to launch a cleaning system.
4. The print head is broken.

Fixing the problem with the cartridge is not difficult, except for the last case. In case of such a breakdown, you will have to contact specialists for repairs.

Software problems

If all manipulations are completed, and the MFP continues to produce blank pages, it is worth printing a device report. Following the instructions, press the required key combination for a few seconds. If in this way it was possible to get the printing device to work, then the problem lies in the computer or in its connection to the MFP.

The software needs to be checked. To do this, you should print a test page. Through the computer control panel, go to the “Devices and Printers” section, in the “Printer Properties” tab, select your model. In the “General” section, click “Test Print”.

If the test print was successful, then you should take the following steps:

• print using another program;
• convert a document to another format;
• check the printer for compatibility with the operating system;
• check your computer for viruses, antiviruses, etc.

If the test print is unsuccessful, then repeating all of the above, you should remove the damaged software and printer drivers from the computer. After this, restart the computer and try to print the document again.

The printer is to blame

If, when sending a report, the sheets refuse to come out, then the source of this problem should be sought not in the computer, but in the multifunctional device itself.

After all, of all office equipment, it is the printer that physically works the most. Many inkjet printers are printed at high temperatures. This causes the heads to heat up. This may result in a crash when the printer starts printing blank sheets of paper. And sometimes, for this reason, the printer does not print at all. Unplug the device, let it rest, and try again in a couple of hours. It is better if this happens no earlier than 12 hours later.

If the option of heating the print heads does not produce results, then you need to check the operation of the following mechanisms: photodrum, magnetic shaft and high-voltage unit.

It might be a problem with the cartridge contacts.

A malfunction of the photodrum prevents the image from being transferred from the laser unit to paper. The printer starts printing blank sheets. It is possible that the MFP printing a blank document has a damaged magnetic shaft; most likely, the contact to it has lost. A malfunction of the high-voltage unit will lead to similar consequences, since the charges necessary to transfer the picture will not be created. In all cases, you won’t be able to cope on your own. You need to contact the service center.

In fact, there may be a thousand other reasons why the device produces blank sheets. Each type of device, be it a laser, inkjet or dot matrix printer, has its own characteristics. It is advisable to consider this problem in the context of a specific device. Perhaps this is a standard defect of this particular model. Therefore, if your problem is not resolved after reading this article, we advise you to search our website for information specifically about your device. The name can be read on the body. Use the site search or the device catalog.

Often, users of office equipment are faced with a printer malfunction that is incomprehensible at first glance. It manifests itself in the fact that the device produces white sheets when printing. It feels like they have invisible ink on them. However, the problem, of course, lies elsewhere. All that remains is to find out what this problem is and how to “deal” with it.

First, try restarting the printer. Turn it off not only using the button, but also unplug it. Do the same with the device (PC, laptop, etc.) from which you send the file for printing. There may be some kind of software error. Then restarting the equipment may help fix it. After all, it resets some of the settings and deletes various temporary files that could “slow down” the system.

Also, if you have been printing for a long time, you can give the printer a little rest. Sometimes the print head overheats after prolonged use. This may cause white sheets to appear. Turn off the printer for a couple of hours, then turn it back on and try to print the desired document.

User errors

The fact that the printer prints white sheets can be explained by human inattention:

• Often, a user sends a large document with several dozen pages to print, forgetting to check its correct formatting. As a result, there are large tears and gaps on several sheets. Therefore, carefully review the document you decide to print.
• Another common mistake is that when changing the cartridge themselves, some users forget to remove the protective film from it. It, in turn, prevents ink from getting onto the sheets. Or the printer itself does not recognize the cartridge because of this. Solving the problem is not difficult - find the protective film and remove it. As a rule, it is quite bright in color and protects the print head.
• Blank sheets may also appear when printing because a cartridge that is incompatible with the device is installed. All that remains is to check again whether it is suitable for this printer model.
• Check to see if this type of paper is compatible with your printing device. After all, the sheets may be too thin or, conversely, thick.

Cartridge problems

The answer to the question “why does the printer print white sheets?” may also be associated with cartridge malfunctions. For example, the most banal thing is that we ran out of ink. True, before this the printer had to print quite palely and at the same time “strip”, warning about the minimum ink level. However, the user might not notice this. In this case, the problem is solved quickly - or by refilling it.

Another reason that the printer does not print and only produces blank sheets when printing can be drying of the ink in the cartridge. This applies specifically to inkjet printers. If you don't use them for a long time, the ink dries out. You can try taking out the cartridge and shaking it a little. In some cases, this helps restore the device's printing capabilities. However, most often you have to send the cartridge for repair or replace it with a new one.

It also happens that the printer still prints blank sheets, although there is ink. Moreover, you have just picked up the cartridge from the service center where it was refilled for you. Then, with a greater degree of probability, we can say that the replacement unit has failed. It is also possible that it was not fueled correctly. Even professionals make mistakes – there’s nothing wrong with that.

Printer, PC or software problems

You have made sure that there is enough ink in the cartridge, it is installed correctly in the device, and even the document sent to print is in the correct format. However, white sheets continue to appear from the printer. In this case, the problem may be as follows:

• Printer failure . A variety of device parts can fail. For example, HP printers often have a photoconductor that breaks down, causing damage to the contacts or magnetic shaft. For laser devices, the problem area is often the block responsible for image transfer. In any case, you will have to contact the service.
• Driver problems. They usually appear due to viruses, software glitches, due to the installation of new equipment, and much more. etc. You can go to the “control panel” and select the “device manager” section. Next – the “printers” (or print queues) tab. If the computer detects any problems with the driver, then you will see red or yellow icons that look like an exclamation mark. True, sometimes the PC does not show errors, although the problem is precisely in the “firewood”. In any case, it would be a good idea to go to the printer manufacturer’s website and download the latest version of the drivers.
• The printer settings are lost. Another frequent case in which blank sheets can be printed. You need to go to the printer settings and check all the printing settings. Sometimes, due to various errors, the color saturation is set to a minimum or the ink saving mode is turned on. Solving this problem is easy - just click the reset printer settings button.
• Low memory on PC. It cannot be ruled out that your computer has run out of free space on your hard drive. He simply does not have enough resources to process information. Therefore, through “My Computer”, check whether there is at least 2 GB of free space on the hard drive. This is enough for high-quality printing.
• Viruses or errors on PC. To begin, request a test page to be printed. How to do this can be found in the menu or in the printer instructions. If the test page prints, then the problem is clearly not with the printing device. It is worth checking your computer for viruses, updating the OS, etc.

White sheets on printersCanon

It is worth noting separately that the appearance of blank sheets during printing is often found in Canon printer models. Especially those equipped with a continuous ink supply system. On such devices, 2 white pages are printed periodically.

The reason is the short cable (flat wide wire). When the carriage with cartridges reaches one shaft, it touches a special sensor, which sends it a signal to move in the other direction. However, due to the insufficient length of the cable, this does not happen. As a result, the operation of the printer is disrupted. The user receives 2 blank sheets and jammed paper. Which exit? Contact the seller, if the warranty period has not expired, or contact the service to replace the short cable with a longer one.

Finally

If you have tried all the described methods and are sure that none of the described problems can be the cause of the appearance of white sheets when printing, then you should contact a specialist or the manufacturer’s support service. If you recently purchased a printer, then most likely it is still subject to warranty repair. In any case, there is no need to be upset. You just need to ask qualified specialists for help.

The reasons why the printer prints blank sheets can be related to both the software and the physical components of the device itself. To solve this problem, you need to understand why it occurs. Diagnostics are performed using standard tools built into the Windows OS and through special programs developed by the device manufacturer.

Why does the printer print blank sheets?

This problem is not typical for most printers. It can occur if the cartridge runs out of ink, but it usually doesn't show up right away. When powder toner or liquid ink levels become low, streaks appear on printed pages, allowing you to detect the problem early. At the software level, warning windows and error messages may also be displayed. They are derived based on information about the current capacity of the cartridge, which is stored on the chip.

However, if you previously did not pay attention to the white stripes on the surface of the sheet or the chip was recently reset, the cause may be an empty reservoir. Check the current ink or toner quantity. In printers with a continuous ink supply system (CISS), open the compartment with containers and see how much ink is left. For laser equipment and models without CISS, run the utility, which displays the current amount of paint in the tanks. If such a program does not exist, install it by downloading the file from the manufacturer’s official website.

When a user sends a document to print through a word processor or any other program, the file ends up in the Windows print queue. A failure can occur at this stage if the application encounters an error and does not send the required data to the printer. In this case, a blank (blank) page will be printed. Try opening an image or text document through another program, and then printing it again. If this helps, reinstall the application that is not working correctly.

Important tip! When working with multi-page documents, be sure to specify the correct page range in the dialog box before printing. Also pay attention to other settings, the incorrect setting of which may result in the output of blank sheets.

Correcting software errors

Run an automatic search for problems using the built-in Windows tool. To do this, find your equipment in the Control Panel, category “Devices and Printers”. Right-click on its icon and select “Troubleshoot.” Wait until the error checking is completed. Difficulties that can be automatically corrected will be resolved without user intervention. The system will generate a report including:

1. Problems found;
2. Tested potential faults;
3. Information about the current search;
4. Manufacturer information.

After this, run diagnostics using the proprietary utility. If it is not installed along with the printer driver, download the program from the developer’s website or run it from a disk. Place several blank sheets of paper in the paper input tray. These can be useful because most manufacturers' software prints test pages when testing the printer. During normal operation, they should contain service information and test graphics, and not be blank. When the diagnostics are complete, correct any errors found.

Important! Try disconnecting the printer from your computer and printing a test sheet offline. This function is not available on all device models. Read the instructions to find out whether an offline test print is available and how to call it.

Troubleshooting hardware problems

Incorrectly installed cartridges can also result in blank pages. Most inkjet supplies come with safety seals to prevent ink from leaking. Laser cartridge housings are sometimes equipped with protective pads designed to secure moving components during transportation. If you are printing blank sheets, remove the cartridge and make sure there are no elements on it that would interfere with normal operation.

Note! Blank pages may be output if not all cartridge contacts are tightly connected to the printing device contact pad. Contacts must be clean and free of signs of oxidation. Consumable model compatibility also plays an important role.

Problems with the internal electronics are another reason why the printer may behave strangely. Most common symptoms:

• The printer prints blank sheets;
• After a few pages are displayed, a shutdown occurs;
• LEDs on the case indicate an error;
• Character alignment is incorrect, some letters overlap others;
• The machine becomes unable to print images or text.

Light mechanical damage to the board (for example, obvious contact failure) can be repaired independently. If you have a soldering iron and the necessary parts, you can also replace broken electrolytic capacitors at home. They are easily identified by their appearance: the top cover of such parts is bent or broken. For more serious damage, it is better to contact a service center.

Read also:

Coffee printer: Types and features of machines for printing on coffee foam
How to connect a printer to a computer: Overview of ways to connect home devices

Users may sometimes encounter this problem when the printer prints blank sheets (pages). There can be many reasons for this - ranging from a simple software error to a malfunction of the printer itself. In this article we will describe the main reasons and ways to solve this situation.

Standard situations

• The first thing to do is reboot the device . Turn it off for a minute and then turn it on and check whether the document prints or whether the pages remain blank.
• If this doesn't help, you need to check print settings - paper type and format, ink, etc. Reset the settings to factory defaults if required by the manufacturer.
• Check the ink/toner . When the ink/toner runs out, the machine starts printing streaky pages, but sometimes when the ink is completely dry, the sheets may remain blank.
• There have been cases where the cause of the blank sheet error was poor contact of the USB cable with the device. Check that all cables are securely connected and try printing the page again.
• Execute test page printing , if the sheet prints successfully, then the problem may lie in the settings of the application or the system itself. Let's move on to the next points.

Application problem

After performing standard checks, users begin to wonder why the printer is printing blank sheets, although there is ink and the test pages are printing successfully. Sometimes, the application itself may be the cause.

I remember a user who complained that after updating the Windows 10 system, the printer started printing blank sheets through Open Office. First of all I checked Test print which was successful. After that, the work was tested in another application (Notepad), where the text was also printed on the pages properly.

It was experimentally determined that the problem was precisely in the operation of the application, which is why printing on the pages was carried out incorrectly. Therefore, you should know a few rules for checking the application:

• Test printing the document in other applications (if there is an alternative).
• Use other file formats. For example, you can save a test file in PDF format and try to print it using Google Chrome or another reader of this format.
• Make sure you are using the correct device when sending the document to print.
• Sometimes reinstalling the application helps solve the problem of blank pages; if not, the problem may be in the printer driver or the Windows system itself.

Driver problem

Also, this problem arose when, after updates for Windows or the latest driver versions were installed, the printer stopped working correctly. Incorrect software operation is a common problem that occurs after major system updates. Most often, the problem is solved by installing the latest versions of drivers.

Let's look at the most common problems, starting with simple options:

Clearing the print queue

A clogged print queue or its errors can not only prevent the sending of new documents and files, but also lead to situations with empty sheets.

Enter the control panel (Win + R - control) – Devices and Printers – right-click on the desired device and select "View the print queue".

Click Printer and select "Clear Queue". If the queue does not clear, follow these steps:

• Go to Services (Win+R - services.msc) and stop the service "Print Manager"

• Next, press the Win+R key combination and write %windir%\System32\spool\PRINTERS
• Clear the contents of the folder. This folder stores temporary print queue files.

Reinstalling the driver

All steps have been completed, but for some reason the printer prints white sheets, what should you do in this case? If it is determined that the device is working and it works from other devices, then the problem is in the driver. The easiest option is to reinstall it. To do this, do the following:

• Go to Device Manager and find your printer

• Remove the device along with the software and restart the computer
• To install a new driver, you can search for Windows updates and download the driver, use the printer manufacturer's website and install the latest driver, or use a program to automatically install drivers (DSP, Driver Booster, and others).

If the problem is still not resolved...

If the methods described above did not help, and the sheets coming out of the device are empty, a possible reason may lie in a malfunction of the cartridge or the device itself, so you should contact the manufacturer’s support or an authorized service center.

Have a great day!

And suddenly, at one “wonderful” moment, it starts producing empty sheets. Nobody understands what happened, what is the reason and what to do. Failure of a device to perform its functions can be caused by various reasons. So why does the printer print blank sheets?

User absent-mindedness

Often it is your own inattention that causes the printer to print blank sheets.

• If the white paper slips through 1-2 pages, then you need to double-check that the document is formatted correctly. Maybe there are extra page breaks, blank lines, leaves, etc.
• When not removed, it prevents ink from being sprayed onto the sheet.
• Incorrect or loose cable connection. You need to check yourself, tighten the wire in the sockets so that the contact is complete. It is possible that the wrong cable is being used.
• Often in offices where large amounts of documentation need to be printed, different types of paper are used. Some printers refuse to print if the wrong sheets are used.

Cartridge problems

If the printer prints blank sheets, then in some cases the reason is the complete consumption of ink or toner. True, before this, the print will become more and more pale, appear in stripes, etc. So the user, as a rule, learns about ink consumption in advance. In this case, the problem can be solved simply by replacing the cartridge or refilling it. With a laser device, you can shake the cartridge to distribute the toner evenly.

Another problem is typical: clogged nozzles through which paint sprays. If the device has been idle for a long time, then you need to run the cleaning system before printing.

Also, ink in an inkjet cartridge may simply dry out. In this case, it is enough to replace it.

A very common problem is a breakdown. In this case, you need to take the device to a service center.

Printer problems

The simplest reason is that the printer is “tired”. Print heads operate at high temperatures, so it is possible that the device simply overheated, which was the cause of the failure. If you let the device rest, it will return to normal after a few hours.

The photoconductor may break. Often there is a problem with contacts. If they are damaged, the image will not be transferred from the laser unit.

One of the common reasons why an HP printer prints blank sheets is a broken magnetic roller. It stops rotating and the image is not transferred to the paper.

If the laser unit does not work, then the image does not arrive at the photodrum. If there is no picture on the latter, the printer prints blank sheets.

A malfunction of the high-voltage unit leads to the fact that no charges are created, therefore, there are no “carriers” of the image.

In any of these cases, there is only one way out - contact the service center and replace the relevant parts.

Software failure

First of all, you need to check your printer settings. They can be viewed in the corresponding section of the menu. Or make it even simpler: print a test page. In this case, all settings are reset. If all else fails, then the problem may be with the drivers. They can be reinstalled or updated.

It is possible that the printer is printing blank sheets due to incompatibility with the operating system. This usually happens when using old devices.

Another option is that a virus, antivirus or other software is blocking printing. It happens. A disabled firewall can also cause problems.

The most common problem is a damaged print file. In this case, you just need to resave it and send it to the printer from another document.