HP 5525 comes out with a blank sheet without printing. The printer prints blank sheets: causes and solutions

Often, users of office equipment are faced with a printer malfunction that is incomprehensible at first glance. It manifests itself in the fact that the device produces white sheets when printing. It feels like they have invisible ink on them. However, the problem, of course, lies elsewhere. All that remains is to find out what this problem is and how to “deal” with it.

First, try restarting the printer. Turn it off not only using the button, but also unplug it. Do the same with the device (PC, laptop, etc.) from which you send the file for printing. There may be some kind of software error. Then restarting the equipment may help fix it. After all, it resets some of the settings and deletes various temporary files that could “slow down” the system.

Also, if you have been printing for a long time, you can give the printer a little rest. Sometimes the print head overheats after prolonged use. This may cause white sheets to appear. Turn off the printer for a couple of hours, then turn it back on and try to print the desired document.

User errors

The fact that the printer prints white sheets can be explained by human inattention:

• Often, a user sends a large document with several dozen pages to print, forgetting to check its correct formatting. As a result, there are large tears and gaps on several sheets. Therefore, carefully review the document you decide to print.
• Another common mistake is that when changing the cartridge themselves, some users forget to remove the protective film from it. It, in turn, prevents ink from getting onto the sheets. Or the printer itself does not recognize the cartridge because of this. Solving the problem is not difficult - find the protective film and remove it. As a rule, it is quite bright in color and protects the print head.
• Blank sheets may also appear when printing because a cartridge that is incompatible with the device is installed. All that remains is to check again whether it is suitable for this printer model.
• Check to see if this type of paper is compatible with your printing device. After all, the sheets may be too thin or, conversely, thick.

Cartridge problems

The answer to the question “why does the printer print white sheets?” may also be associated with cartridge malfunctions. For example, the most banal thing is that we ran out of ink. True, before this the printer had to print quite palely and at the same time “strip”, warning about the minimum ink level. However, the user might not notice this. In this case, the problem is solved quickly - or by refilling it.

Another reason that the printer does not print and only produces blank sheets when printing can be drying of the ink in the cartridge. This applies specifically to inkjet printers. If you don't use them for a long time, the ink dries out. You can try taking out the cartridge and shaking it a little. In some cases, this helps restore the device's printing capabilities. However, most often you have to send the cartridge for repair or replace it with a new one.

It also happens that the printer still prints blank sheets, although there is ink. Moreover, you have just picked up the cartridge from the service center where it was refilled for you. Then, with a greater degree of probability, we can say that the replacement unit has failed. It is also possible that it was not fueled correctly. Even professionals make mistakes – there’s nothing wrong with that.

Printer, PC or software problems

You have made sure that there is enough ink in the cartridge, it is installed correctly in the device, and even the document sent to print is in the correct format. However, white sheets continue to appear from the printer. In this case, the problem may be as follows:

• Printer failure . A variety of device parts can fail. For example, HP printers often have a photoconductor that breaks down, causing damage to the contacts or magnetic shaft. For laser devices, the problem area is often the block responsible for image transfer. In any case, you will have to contact the service.
• Driver problems. They usually appear due to viruses, software glitches, due to the installation of new equipment, and much more. etc. You can go to the “control panel” and select the “device manager” section. Next – the “printers” (or print queues) tab. If the computer detects any problems with the driver, then you will see red or yellow icons that look like an exclamation mark. True, sometimes the PC does not show errors, although the problem is precisely in the “firewood”. In any case, it would be a good idea to go to the printer manufacturer’s website and download the latest version of the drivers.
• The printer settings are lost. Another frequent case in which blank sheets can be printed. You need to go to the printer settings and check all the printing settings. Sometimes, due to various errors, the color saturation is set to a minimum or the ink saving mode is turned on. Solving this problem is easy - just click the reset printer settings button.
• Low memory on PC. It cannot be ruled out that your computer has run out of free space on your hard drive. He simply does not have enough resources to process information. Therefore, through “My Computer”, check whether there is at least 2 GB of free space on the hard drive. This is enough for high-quality printing.
• Viruses or errors on PC. To begin, request a test page to be printed. How to do this can be found in the menu or in the printer instructions. If the test page prints, then the problem is clearly not with the printing device. It is worth checking your computer for viruses, updating the OS, etc.

White sheets on printersCanon

It is worth noting separately that the appearance of blank sheets during printing is often found in Canon printer models. Especially those equipped with a continuous ink supply system. On such devices, 2 white pages are printed periodically.

The reason is the short cable (flat wide wire). When the carriage with cartridges reaches one shaft, it touches a special sensor, which sends it a signal to move in the other direction. However, due to the insufficient length of the cable, this does not happen. As a result, the operation of the printer is disrupted. The user receives 2 blank sheets and jammed paper. Which exit? Contact the seller, if the warranty period has not expired, or contact the service to replace the short cable with a longer one.

Finally

If you have tried all the described methods and are sure that none of the described problems can be the cause of the appearance of white sheets when printing, then you should contact a specialist or the manufacturer’s support service. If you recently purchased a printer, then most likely it is still subject to warranty repair. In any case, there is no need to be upset. You just need to ask qualified specialists for help.

Users may sometimes encounter this problem when the printer prints blank sheets (pages). There can be many reasons for this - ranging from a simple software error to a malfunction of the printer itself. In this article we will describe the main reasons and ways to solve this situation.

Standard situations

• The first thing to do is reboot the device . Turn it off for a minute and then turn it on and check whether the document prints or whether the pages remain blank.
• If this doesn't help, you need to check print settings - paper type and format, ink, etc. Reset the settings to factory defaults if required by the manufacturer.
• Check the ink/toner . When the ink/toner runs out, the machine starts printing streaky pages, but sometimes when the ink is completely dry, the sheets may remain blank.
• There have been cases where the cause of the blank sheet error was poor contact of the USB cable with the device. Check that all cables are securely connected and try printing the page again.
• Execute test page printing , if the sheet prints successfully, then the problem may lie in the settings of the application or the system itself. Let's move on to the next points.

Application problem

After performing standard checks, users begin to wonder why the printer is printing blank sheets, although there is ink and the test pages are printing successfully. Sometimes, the application itself may be the cause.

I remember a user who complained that after updating the Windows 10 system, the printer started printing blank sheets through Open Office. First of all I checked Test print which was successful. After that, the work was tested in another application (Notepad), where the text was also printed on the pages properly.

It was experimentally determined that the problem was precisely in the operation of the application, which is why printing on the pages was carried out incorrectly. Therefore, you should know a few rules for checking an application:

• Test printing the document in other applications (if there is an alternative).
• Use other file formats. For example, you can save a test file in PDF format and try to print it using Google Chrome or another reader of this format.
• Make sure you are using the correct device when sending the document to print.
• Sometimes reinstalling the application helps solve the problem of blank pages; if not, the problem may be in the printer driver or the Windows system itself.

Driver problem

Also, this problem arose when, after updates for Windows or the latest driver versions were installed, the printer stopped working correctly. Incorrect software operation is a common problem that occurs after major system updates. Most often, the problem is solved by installing the latest versions of drivers.

Let's look at the most common problems, starting with simple options:

Clearing the print queue

A clogged print queue or its errors can not only prevent the sending of new documents and files, but also lead to situations with empty sheets.

Enter the control panel (Win + R - control) – Devices and Printers – right-click on the desired device and select "View the print queue".

Click Printer and select "Clear Queue". If the queue does not clear, follow these steps:

• Go to Services (Win+R - services.msc) and stop the service "Print Manager"

• Next, press the Win+R key combination and write %windir%\System32\spool\PRINTERS
• Clear the contents of the folder. This folder stores temporary print queue files.

Reinstalling the driver

All steps have been completed, but for some reason the printer prints white sheets, what should you do in this case? If it is determined that the device is working and it works from other devices, then the problem is in the driver. The easiest option is to reinstall it. To do this, do the following:

• Go to Device Manager and find your printer

• Remove the device along with the software and restart the computer
• To install a new driver, you can search for Windows updates and download the driver, use the printer manufacturer's website and install the latest driver, or use a program to automatically install drivers (DSP, Driver Booster, and others).

If the problem is still not resolved...

If the methods described above did not help, and the sheets coming out of the device are empty, a possible reason may lie in a malfunction of the cartridge or the device itself, so you should contact the manufacturer’s support or an authorized service center.

Have a great day!

Many users have encountered a situation where the printer prints blank sheets. This behavior of the device causes bewilderment and sometimes even panic if you urgently need to print a document, but the equipment refuses to work normally. A malfunction of the device can be caused by many reasons. The most common of them will need to be considered in more detail.

Before looking for the reasons for the malfunction of the device, you should Printing a test page without a PC. To do this, different models of devices have their own methods: starting with a special button that needs to be held for a while, a combination of buttons, selecting from the unit’s service menu, etc. You need to take the instructions for your printer or MFP and study the information on this matter.

So, you found how to print a test page, started the process and saw that the sheet is not empty, but has text. This means that there is ink in the ink tanks and that the problem is not with the unit. The reason for this may lie in the incorrect interaction of the device with the PC or in the absent-mindedness of the user himself.

Incorrect connection

Sometimes, while cleaning, you may snag the USB cable connecting your PC to the printer, thereby breaking the contact in the connector. It is necessary to insert and move the cable plug well to ensure that it is firmly seated in the socket.

It is not recommended to use different cable extension cords, since the resulting electromagnetic interference may cause problems with the operation of the device. In addition, a good cable should have ferrite filters that smooth out interference.

Ferrite ring cable

Protective film

If the cartridge is new or refilled at a special service center, then a protective film will be stuck on it, which protects it from drying out or from leaking ink. If this film is not removed, then the device simply will not “see” the ink tank, or the ink will not be able to flow to the print head (PG), or will not be sprayed from the PG nozzles themselves. The problem is being solved removing the sticker from chips, nozzles (if they are located on the cartridge) or from the hole on the ink tank into which the PG pipe is inserted (if it is located on the carriage).

Wrong paper selection

You need to check the printer settings to see what the default paper size is. If the tray contains paper of a different size (different from what is configured in the machine), the device will output blank sheets.

To correct the settings, do the following:

• go to the “Control Panel” of your PC;
• select “Printers and Faxes” or “Devices and Printers”, depending on the OS on your computer;

• select the device (if there are several in the system) that is not working correctly and right-click on it (RMB);
• select either “Properties” or “Printer Settings” from the “Printing Settings” menu (depending on the machine model and the OS used);

• A window will open where you need to select a default paper size that matches what is in the printer tray.

To test printing without leaving the machine properties menu by going to the “General” tab, you can print a test page by clicking “Print Test Page”.

Software glitches

Often white sheets come out when incorrectly executed document in a text or graphics editor (there may be blank pages). To find out, open the “File” menu and select the “Preview” line. A window will open where you can view all the pages prepared for printing. If you find any blank pages, delete them.

Incorrect settings

All modern printers connect to a computer via a USB port. But there are software failures when the previously set settings of the device “fly”, and it begins to either produce blank sheets or stand and do nothing, although it is written on the computer screen in the device program window that printing is in progress.

This problem can be solved as follows: in the device properties window, go to to the “Ports” tab. After a failure, the line of ports through which the printer should work is usually LPT1. Select “USB Virtual printer port for USB” from the drop-down list.

Also, in the device settings, you need to see if the checkbox next to “Print text only” or “Print image only” is unchecked. If this is the case, then depending on which file was sent for processing (text or graphics), the printer will print blank pages.

Print file corruption

When sending a document for printing, a special file is created in the system, which contains information about the print queue. Sometimes, due to software glitches, this file becomes damaged and the correct operation of the unit may be disrupted. Therefore, first you need to try just clear print queue: go to “Control Panel” → “Devices and Printers” and right-click on the desired device, then select the line “View the print queue”.

A window will open where you will need to delete all lines.

In most cases, it is possible to clear the queue. If this cannot be done, you will need stop the Print Spooler service:

• right-click on the “My Computer” icon, for example, in Explorer;
• select “Management”;

• Find “Services and applications” on the left and double-click on this item with the left mouse button (LMB);
• select “Services” and find “Print Spooler” on the right side of the window;
• after right-clicking on this line, a menu will appear where you select “Stop”;

• Next, you will need to enter “C:\WINDOWS\system32\spool\PRINTERS” (without quotes) into the address bar of Explorer and delete all files in the found folder;
• go to “Services” again, and selecting “Print Manager”, click on “Start”.

This way, all errors related to the print queue will be eliminated.

Driver problem

Lost drivers may interfere with the correct interaction between the PC and the printer. Therefore it is recommended update hardware software. To do this, you need to download the driver from the website of the manufacturer of your unit, or install it from the disk that came with the device. But before updating, it is recommended to remove the old driver.

Antivirus or virus interference

If the antivirus program interferes with the operation of the device, you need to change the settings in it.

Typically, printing problems occur in network printers (connected by a local network).

To get rid of the impact of the antivirus on your equipment, you need to go to the program settings using the following path: “Settings” → “Firewall Settings” → “Network Properties”. After this, you should select your network, right-click on it and select “Trusted”. After these steps, the unit will work without problems.

If malfunctions in the device began after the PC was damaged by a virus, you will have to reinstall the driver using the method discussed above. Of course, before installing the driver, your PC needs to be cleaned of viruses using special programs.

Software conflict with hardware

What should you do if you have an old-style printer, and the OS on your computer is the latest version or newer than that required in the instructions for the equipment, and despite the driver not being installed, it does not work correctly, producing blank pages? In this case, you can use a special program (emulator) that allows you to install an older OS on your operating system. In this case, the outdated OS will run on a virtual machine and will not in any way affect the operation of the main system.

This program is called VirtualBox), and you can download it freely from the Internet. Next, you will have to download the distribution kit of the outdated OS with which your printer can work, and install it on a virtual machine created by the VirtualBox program. All instructions on how to install this shell and configure the equipment can be found in its description.

technical issues

Technical malfunctions of the device include problems with the cartridge or print head, as well as failure or clogging of some units of the unit.

Ink has run out or dried out

Running out of ink in the cartridge may cause blank pages to appear. In this case, you need to replace the cartridge or refill it (if it is refillable).

If the printer is not used for a long time, the ink in the print head nozzles may dry out. If this happens, you will need washing or soaking the cartridge(if the PG is located on the ink tank, for example, as in Canon or HP cartridges) or the same actions, but with a separate head.

Due to the user's carelessness, the ink in the print head can dry out, for example, if the power is turned off while the device is operating and the carriage does not enter the parking space, but stops in another place of the device. In this case, the ink located in the PG nozzles is exposed to air for a long time, drying it out. After the paint dries, it clogs the capillaries of the head.

To avoid the ink drying out, you will need to manually move the carriage slightly to the right, place a gauze pad on the bottom of the device, previously moistened with distilled water or water for injection (not to be confused with saline), and “run” the carriage onto it. The thickness of the napkin should be sufficient for the PG to come into contact with it. After turning on the power, remove the napkin and plug the device into a power outlet, then turn on the printer and wait until it performs self-diagnosis and parks the PG.

Malfunctions of unit components

The appearance of blank sheets may be due to an overheated print head during prolonged operation of the device (at large print volumes). In this case, the malfunction is eliminated by simply cooling the SG, if you turn off the device for a while.

It also cannot be ruled out print head failure or the microcircuit in it burns out. If the device does not print a test page without using a PC, then suspicions arise that the problem is in the head (if everything is in order with the ink and nozzles).

It is not practical to replace a burnt-out print head, if it is separate from the ink tanks, since its cost is almost equal to the cost of a new device. If the head installed on the ink tank is faulty, then you will need to replace the cartridge with a new one, although the price for it is also considerable.

If a laser printer prints white sheets, then this indicates photodrum malfunction or about a problem with contacts.

One of the problems with printers is when the device does not want to use black or another specific color, although the ink is installed correctly, or it happens that the user prints something and receives blank, white pages.

Today we will look at this situation for HP deskjet 5525 printers.
We see that the printer is working, but the printouts are missing black or any other colors, or the page comes out blank or with little ink. NOTE. Some of the suggested solutions require full HP software. This video shows you how to troubleshoot a Deskjet printer that is printing a blank page or not using black or color ink.

HP 5525 does not print black

Low ink levels can result in poor print quality. To check the estimated ink levels and replace any low or empty ink cartridges, follow these steps.

Step 1: Check the estimated ink levels

Follow these steps to check the estimated ink levels.
If your HP deskjet 5525 does not print in black, open the printer software.
Click the Estimated Ink Levels tab. A graph displays the approximate printer ink levels.

An example of an approximate ink level graph showing fully refilled cartridges.

Step two: Replace empty or low ink cartridges
When the HP deskjet ink advantage 5525 printer does not print in black, follow these steps to replace the empty or low ink cartridges.
Press the power button to turn on the printer if it is not already on.

Open the cartridge door and wait until the carriage moves toward the center of the printer. Wait until the carriage comes to a complete stop before continuing.

Press down on the cartridge to release it, and then pull the cartridge toward you to remove it from its slot.
Do not touch the copper contacts or nozzles. This may cause clogged nozzles, limited ink distribution, and poor electrical connections. Also, don't try to put the tape back on. Touching these parts may cause them to become clogged and cause problems with ink flow and electrical contacts.
Save a printout showing signs of the problem. If the cartridges, printhead, or printer are being replaced under warranty, this sample printout must be provided to your technical support representative. If the printer is returned to HP, a sample printout must be included in the shipping box with the printer being returned. When packing the printer to ship to HP, place a sample printout in the output tray.

And suddenly, at one “wonderful” moment, it starts producing empty sheets. Nobody understands what happened, what is the reason and what to do. Failure of a device to perform its functions can be caused by various reasons. So why does the printer print blank sheets?

User absent-mindedness

Often it is your own inattention that causes the printer to print blank sheets.

• If the white paper slips through 1-2 pages, then you need to double-check that the document is formatted correctly. Maybe there are extra page breaks, blank lines, leaves, etc.
• When not removed, it prevents ink from being sprayed onto the sheet.
• Incorrect or loose cable connection. You need to check yourself, tighten the wire in the sockets so that the contact is complete. It is possible that the wrong cable is being used.
• Often in offices where large amounts of documentation need to be printed, different types of paper are used. Some printers refuse to print if the wrong sheets are used.

Cartridge problems

If the printer prints blank sheets, then in some cases the reason is the complete consumption of ink or toner. True, before this, the print will become more and more pale, appear in stripes, etc. So the user, as a rule, learns about ink consumption in advance. In this case, the problem can be solved simply by replacing the cartridge or refilling it. With a laser device, you can shake the cartridge to distribute the toner evenly.

Another problem is typical: clogged nozzles through which paint sprays. If the device has been idle for a long time, then you need to run the cleaning system before printing.

Also, ink in an inkjet cartridge may simply dry out. In this case, it is enough to replace it.

A very common problem is a breakdown. In this case, you need to take the device to a service center.

Printer problems

The simplest reason is that the printer is “tired”. Print heads operate at high temperatures, so it is possible that the device simply overheated, which was the cause of the failure. If you let the device rest, it will return to normal after a few hours.

The photoconductor may break. Often there is a problem with contacts. If they are damaged, the image will not be transferred from the laser unit.

One of the common reasons why an HP printer prints blank sheets is a broken magnetic roller. It stops rotating and the image is not transferred to the paper.

If the laser unit does not work, then the image does not arrive at the photodrum. If there is no picture on the latter, the printer prints blank sheets.

A malfunction of the high-voltage unit leads to the fact that no charges are created, therefore, there are no “carriers” of the image.

In any of these cases, there is only one way out - contact the service center and replace the relevant parts.

Software failure

First of all, you need to check your printer settings. They can be viewed in the corresponding section of the menu. Or make it even simpler: print a test page. In this case, all settings are reset. If all else fails, then the problem may be with the drivers. They can be reinstalled or updated.

It is possible that the printer is printing blank sheets due to incompatibility with the operating system. This usually happens when using old devices.

Another option is that a virus, antivirus or other software is blocking printing. It happens. A disabled firewall can also cause problems.

The most common problem is a damaged print file. In this case, you just need to resave it and send it to the printer from another document.