Warranty for protective glass for your phone. The whole truth about screen protectors

Twitter

Each buyer has the right to present their claims regarding the quality of the smartphone accessory purchased in our store. An application for the return of a product or its exchange will be considered within 10 days from the date of its submission via the Internet to our email address: . Attach photographs or videos to the letter indicating the indicated defects, and describe your problem in detail. Benks experts will study your question in detail and make a decision.

For any questions, you can contact the following contact number phone or leave your question via the feedback form.

Conditions for returning goods:

Return if the condition is preserved

The buyer has the right to refuse the goods ordered in our online store within 14 days from the date of receipt of the goods, provided that their presentation, consumer properties are preserved and there are no signs that the goods have been used (Clause 4 of Article 26.1 of the Law “On the Protection of Consumer Rights” ").

Purchase returns poor quality

Replacement of goods of inadequate quality is carried out within 20 (twenty) days from the date of presentation of the buyer’s request after checking the quality (examination) of the goods by the seller (Clause 1 of Article 21 of the Law “On Protection of Consumer Rights”)

Refunds for goods of inadequate quality are made within 10 (ten) days from the date of presentation of the consumer’s demand after verification (examination) by the seller of the quality of the goods (Article 22 of the Law “On Protection of Consumer Rights”).

Please note that in order to verify compliance with the technology for gluing protective films and glass installed by the manufacturer, films and glass must be submitted for examination along with the device on which they were glued, otherwise it is not possible to establish the inadequate quality of the product and the seller will not be able to satisfy the consumer’s requirements is not produced.

If, based on the results of an independent examination, it is determined that the defects of the goods are associated with a violation of the instructions for use, then the costs of conducting the examination will be borne by the buyer.

Procedure for returning defective goods

1. Take detailed and high-quality photographs that clearly show the reason for the request. In the case of protective glass, provide a general photo of the glued glass (perpendicular to the smartphone display), as well as individual detailed photos in area conversational dynamics and "Home" buttons.

2. Take a photograph of the product packaging from the front and reverse side. It is important for us to know the information that is located on the product barcode.

3. Describe in detail the problem you encountered. Send your appeal and photos to our email This address Email protected from spam bots. You must have JavaScript enabled to view it. with the heading "Marriage No. of Your Order".

4. We will decide on a refund or replacement of the defective product. To return the amount spent, you will be sent a sample application that must be filled out, printed and signed.

Attention! Refunds are made to the buyer's bank account after receiving the application and the defective product (original packaging and components) to the return address: 198510, Peterhof, st. Park (registered parcel or letter).

5. Prepare an application for a refund, a sample of which will be sent to you in a response letter after submitting the photographs. We accept for return protective glass on the transport plate (it is marked in red in the photo. In case protective glass Supplied without a transport plate, the adhesive side must be sealed with the film that was pre-installed before using the protective glass. Enclose the glass in the envelope along with the application, receipt for the purchase of goods and a receipt for postage. Note, cash Postage costs will be refunded if you include the check in the envelope.

Have you ever broken your smartphone's display? According to Motorola research, every second gadget owner would answer this question in the affirmative. Moreover, 23% of users continue to use their smartphones, despite the fragments cutting their fingers broken screen. At the same time, 42% of owners smart phones refuse repairs due to the prohibitive cost of replacing the display. And it is not justified, because in addition to the glass itself, it can also break Touchpad“touchscreen”, and the matrix itself, and even the cable connecting the matrix and the touch-grid.

How do phones most often break? 50% of smartphone owners complained about the device accidentally slipping out of their hands, 32% about it falling out of their pocket, and 27% about the gadget falling from their lap when standing up. And 5% even managed to break their smartphone by throwing it against the wall. Why are we talking about this? Yes, despite the fact that latest developments engineers and well-promoted hit new products from companies, there are no unbreakable displays.

Scary? Not at all, if you treat your gadget with care and know how to protect it. And one of these “safeties” is safety glass, which is popular today. They differ from the usual protective films in thickness, multi-layering, manufacturing materials and, most importantly, in the function of protecting the screen from cracks and chips. Of course, no one can guarantee a 100% protective effect when using protective glasses, but still the likelihood of protecting the display with them increases significantly. Moreover, in addition to protection, they perform a number of other useful functions. Just look at what layers this glass consists of.

1. Silicone base. Silicone allows the glass to stick almost tightly to the screen, so it won’t move to the side.
2. Containment layer. He starts working when the damage is severe enough to break through all the protective layers of the glued glass. Thanks to it, the glass of the smartphone display will not crumble, and the crack will not spread further.
3. Anti-glare layer. It is responsible for maintaining image clarity under bright sunlight or in a well-lit room.
4. Protective layer. This main defense, which takes the full blow. This layer is responsible for preventing scuffs, chips and scratches from appearing on the display.
5. Oleophobic layer. With it, the sticky stains of grease and moisture familiar to every display will not remain on the glass.

What are the differences between protective glasses for smartphones?

Smartphone model

If other parameters affect the level of protection of glass and the ease of use, then this is the first and most main characteristic, without paying attention to which, you will throw money down the drain. All safety glasses are made under certain models smartphones. Of course, there are many Chinese glasses that are adjusted to the screen diagonal, but they may not suit you. The first option is that the glass will be smaller or larger than the display of your smartphone. Second - glass will fit, but there are no cuts for front camera, buttons, speaker or front sensor may not be there. In this case, all that remains is to throw away the glass: after all, cutting it is strictly forbidden - this way you will destroy its structure and, consequently, its strength.

Glass thickness

This is the first of two characteristics responsible for the reliability of protective glass. The thickness of most materials affects their strength - the same with glass: the thicker it is, the stronger it is. But do not forget that thick glass visually enlarges the smartphone and becomes inconvenient. Moreover, it has been noticed that some thick glasses lead to a decrease in the sensitivity of the sensor. Therefore, it is best to adhere to the “golden mean” in this matter. Modern glass comes in thicknesses from 0.15 to 1 mm. If you are not going to go mountaineering with a phone in your pocket, then it is better to choose a thickness from 0.28 to 0.5 mm.

Glass strength

The strength of glass is measured using the Mohs scale, which measures the surface's ability to resist scratches, cracks and chips. To create the gradation, ten natural minerals were used, which scratched each other and lined up in a Mohs line. But do not forget about the peculiarities of the shape of the protective glass: it is thin and rectangular. In this regard, if a damaging surface hits the front part, the most durable glass will perform its function better, but if it falls on the end, only less durable and, therefore, more elastic glass will be able to absorb the impact. Therefore, it is best to choose the optimal middle option - 9H.

Type of coverage

In addition to protecting against damage, safety glass also has other functions. There are several types of glass coatings: glossy, matte, oleophobic, ultra-transparent and private.

Glossy glass is a standard option and does not have any additional functions. This glass conveys the image most accurately, maintains the brightness of the backlight, and is almost invisible on a smartphone.

Frosted glass helps to cope with the bright light falling on the display - the picture does not fade and retains colors. This is especially true in bright sunlight or in a bright room. But the disadvantage of such glass was a slight distortion of the image.

Oleophobic coating is already a standard for most manufacturers today. Most often, its presence is not even indicated on the packaging. But still, not all models have it. And it is needed to prevent moisture and grease from getting on the glass.

Ultra-transparent glass speaks for itself: it is not visible on a smartphone.

Privacy glass will appeal to those who do not want others to see their smartphone screen. Its feature is the darkening of the screen at an oblique angle. That is, you can see the image only by holding the device directly in front of you. This option is perfect for those who often travel on the subway or view personal data.

Type of glass

To give glass aesthetic appeal, engineers have come up with several types of processing of sharp glass edges: 2D, 2.5D and 3D.

Sharp edges are removed from the edges of 2D glass without careful grinding of the edges, since they are recessed deep into the body or covered by a side edging. Thus, the user does not see the thickness of the glass: only the front surface of the coating is open to him.

The warranty on consumable parts and materials (connectors, speakers, microphones, buttons) is 14 days. The warranty on screens, display modules, and touchscreens is 14 days from the date of installation, provided there is no visible damage. The battery warranty is 14 days from the date of installation.

Warranty for spare parts and components.

The warranty on consumable parts and materials (connectors, speakers, microphones, buttons) is 14 days from the date of purchase if there are warranty seals, stickers, decals, and no traces of installation/use. Screen warranty display modules, touchscreens are 14 days from the date of purchase if there are warranty seals, stickers, decals, and no traces of installation/use. Warranty for rechargeable batteries is 14 days.
To avoid misunderstandings and controversial situations, check the purchased components before installation; if possible, connect components for phones and tablets to the device for testing without removing protective films, stickers and seals. If films or warranty seals are removed, the product cannot be exchanged or returned.

Warranty for accessories for digital equipment.

Warranty for cases, USB date cables, charging blocks, etc. is 14 days from the date of purchase. Protective glass cannot be exchanged or returned if the protective film of the adhesive layer is removed; before purchasing protective glass, check it for chips, cracks, scratches, and the presence of foreign particles. Warranty for portable charging device is 14 days, then the warranty is provided by the device manufacturer, the manufacturer's warranty period differs, check the warranty period for the specific device you have chosen from the consultants of our store. You can exchange or return all accessories purchased in our store if they do not lose their presentation and the integrity of the packaging without explanation. If accessories purchased from our store are faulty, you can exchange them within 14 days from the date of purchase.

Warranty Limitations

If these conditions are violated, as well as in the event that the data specified in the warranty card is changed, erased or rewritten, the warranty card is invalid.

In this case, we recommend that you contact the seller to obtain a new warranty card that meets the above conditions. If the date of sale cannot be determined, in accordance with consumer protection legislation, guarantee period is calculated from the date of manufacture of the product.

To confirm that the purchase was made in our store, you must present a cash receipt, sales receipt or order form as confirmation.

note

To avoid misunderstandings, we kindly ask you to carefully study the User Manual, terms and conditions warranty obligations, check that the warranty card is filled out correctly. The warranty card is valid only if it is correctly and clearly indicated: model, serial number of the product, date of sale, clear seals of the seller, signature of the buyer. Model and serial number Products must correspond to those specified in the warranty card.

Procedure for consideration of complaints

If there is a reason for exchanging or returning goods, you must come to the address: Sushchevsky Val 5, building 6, building "Mobile", line "T", pavilion "T111" from 12.00 to 20.30 daily. Please have your identification document, receipt and/or cash receipt with you.

Warranty conditions for different phones are also different.

If protective film was installed on the phone by the manufacturer, you do not need to remove it. A situation may arise that when contacting service center For a guaranteed repair, you may be refused because you made changes to the phone, that is, you removed (replaced) the film. Unlikely, but such a scenario is possible. You need to read the terms of the warranty - on the warranty card or on the manufacturer's website. The best thing is to ask the manufacturer a question at technical support on his website.
Regarding screen safety modern phones I prefer both the protective glass and the case. However, you need to ensure that the cost of protective devices is less than the cost of the phone. On AliExpress, the cost of the same glass, depending on the model, ranges from 100 to 250 rubles. Whereas in the store - from 500 rubles.

You shouldn't skimp on protecting your phone screen, but you shouldn't overpay either.

★★★★★★★★★★

Just today I called Philips service, however, regarding the issue of reinstallation software. But at the same time I asked about installing glass in the service.

What they told me is that the software is updated under warranty if there are glitches, otherwise this is a paid service. I'm not talking about Android, but about internal Philips software.
Installation of glass and film is definitely paid for, even under warranty, since this is not done in case of breakdown, but at your request.

From my own experience, I will say that I personally bought glass and a rear silicone flip, specifically made for my model. There are also universal ones, even the kit included a film, but it is also universal, and in this case some of the holes (for the camera and connectors) may not match both on the film/glass and on the cases.

I was convinced of this myself.

And I think that the glass is quite enough to protect the screen from falling and scratches, and I bought a rear flip if I carry it in my pocket with my keys next to it, for example, just so that it doesn’t get too scratched back cover phone.

If we compare film and glass, I would prefer glass, it is stronger and will more likely save the screen if it falls. And the film will only protect from scratches. And this is not only my opinion, but also that of consultants in stores like Svyaznoy or Euroset.

But it’s not at all necessary to buy there, you can also buy it in online stores for special offers, or where the previous consultant advised, although I myself haven’t bought anything on Aliexpress yet, and it’s easier in the salon.

Now as for book covers. It's who likes what. Probably, such a case is another guarantee that if the phone falls, nothing will happen to it.
Personally, all these book covers seem inconvenient to me when you often use your phone, especially without a headset. But it’s worth buying, probably for some too expensive models. Otherwise, it will turn out that it is not things that serve us, but we are shaking over them))). That's why I don't buy fancy models, I just try to buy inexpensive phone with the functions I need, then I will need a minimum of accessories.

If necessary, conduct quality checks (examination) of the smartphone. If a dispute arises about the cause of the defect, I ask you to inform me in advance in writing about the place and time of its holding so that I can exercise my right to participate in the inspection or examination of the smartphone;4. Replace the smartphone with a product of a similar brand (model, article);5. Replace the protective film with a product of a similar brand (model, article) and implement the Film Sticker service. I remind you that for each day of delay in fulfilling the specified requirement beyond the period established by Article 21 of the Law, you will be obliged, in accordance with Article 23 of the Law, to pay me in voluntary penalty in the amount of 1% of the price of the goods on the day the demand is fulfilled. If my claim is rejected, I will be forced to go to court to protect my rights.

Warranty for protective glass for your phone

On November 17, 2013, I purchased a smartphone and a protective film from an online store (via pick-up from a pick-up point) and provided the Film Sticker service. During operation, a defect was discovered: the smartphone cannot be charged using the supplied power adapter.
15 days from the date of sale have not yet expired. Do I have the right to exchange my smartphone for the same new one? And what will be the fate of the protective film? With the help of your site, I filed a claim (it has not yet been submitted). Please comment on its correctness. I also attached copies of receipts and a warranty card, in which the seller did not indicate the brand and IMEI of the smartphone.

Will this entail any consequences? Another question arose: do I have the right to demand that a similar product be provided to me for temporary use if it takes more than 7 days to replace the product? The text of the complaint is below: To the head of CJSC Svyaznoy Logistics 115280,

Is there a warranty for the phone screen protector?

Attention

Moscow, st. Leninskaya Sloboda, no. 19 from Last Name First Name Patronymic, residing at: addresstel. cell telephone numberNote on acceptance of the claim:Date of acceptance of the claim Surname I.O. "" 20 Signature CLAIM On November 17, 2013, I entered into a Retail Purchase and Sale Agreement with your organization: Samsung smartphone I9192 Galaxy S IV Mini duos black mist, IMEI: 357967/05/183570/9, 357968/05/183570/7 (hereinafter referred to as smartphone) and Red Line protective film for SAMSUNG Galaxy S4 Mini (matte) (hereinafter referred to as protective film) at a price of 14,540 (Fourteen thousand five hundred and forty) rubles, which is confirmed by a cash receipt and a warranty card (copies are attached). Also, on November 17, 2013, your organization provided me with the service of Film Sticker, which is confirmed by a cash receipt (a copy is attached).

The warranty period for the smartphone established by the manufacturer is twelve months.

What is the legal warranty period for cell phones?

Answer The warranty conditions for different phones are also different. If the protective film on the phone was installed by the manufacturer, then there is no need to remove it.
A situation may arise that when you contact a service center for a guaranteed repair, you may be refused because you have made changes to the phone, that is, you have removed (replaced) the film. Unlikely, but such a scenario is possible. You need to read the terms of the warranty - on the warranty card or on the manufacturer’s website.

The best thing is to ask the manufacturer a question in technical support on their website. Regarding the safety of the screen of modern phones, I prefer both protective glass and a case. However, you need to ensure that the cost of protective devices is less than the cost of the phone.

On AliExpress, the cost of the same glass, depending on the model, ranges from 100 to 250 rubles. Whereas in a store it costs from 500 rubles.

Topic: exchanging a smartphone with a protective film attached

Info

What is the minimum time frame for repairs and how can this be done?3. What replacement phone can I get? I would, of course, like the same one, or at least similar.4.

Important

A few months ago we encountered a similar problem in this store. My husband spontaneously bought a smartphone (Microsoft Lumia 535).

I didn't look closely at the phone in the store. I didn’t use my mobile phone for the first two days, then when I turned it on I noticed burnt-out pixels on the screen in several places. On the third day they came to the store asking for a refund.

They said that the answer to our claim (or whatever it’s called, the sellers drew up all the documents themselves) would come within 20 days. After reading the document that was handed to us, in the column “Phone errors” it was indicated “scuffs, scratches”.

Although the phone was the same as just from the store and even still in the factory film.

How long does the protective glass on a smartphone last?

Please help me resolve several questions regarding mobile device, which is under warranty. Two months ago, a smartphone was purchased from Svyaznoy, brands Nokia Lumia 630.

Today in the right top corner a spot of a whitish hue (similar to frost) was noticed, as if exposed to light. This light is visible only on dark screen(but since the OP is installed on the smartphone Windows Background The menu itself is always black, and the light is visible almost constantly).

Of course, this spot is not so critical, but... The smartphone was purchased recently, I would like it to not have such defects. Moreover, with my careful use, it is incredibly annoying.1. Can I return the phone for repair under warranty if this defect does not harm its functionality in any way?2. I really like the phone and would not like to be without it for 45 days.

The whole truth about screen protectors

In addition to the above, I will demand compensation for losses and moral damage caused to me on the basis of Art. 13-15 of the Law. The court also, by its decision, upon satisfying the claim, collects a fine from the seller in accordance with paragraph 6 of Art. 13 of the Law on Protection of Consumer Rights for failure to voluntarily meet consumer requirements. You will also have to pay a state fee. Annex 1. A copy of the sales receipt for your smartphone and protective film.2. Copy of the cash receipt for the service Film sticker.3. A copy of the warranty card.
November 23, 2013 I.O. Last name P.S.: I read on some sites that supposedly a smartphone is not included in the “List of technically complex goods”, since the product smartphone has a different OKP code, unlike “Navigation and equipment” wireless communication For household use, including satellite communications, having touch screen and having two or more functions.”

Consumer rights Protection

I was thinking of going and asking for a new one at the store since it was clearly defective. But a couple of days ago, the child accidentally dropped the phone and more defects appeared on the glass, but it can be said that it was my fault. Can I exchange the glass for a new one or will they say that it’s my fault because I didn’t use it carefully. By the way, there is a receipt for the protective glass, which states that the glass is guaranteed for 3 months.

What is the warranty period for phone screen protectors?

During the warranty period, the following defect was discovered in the smartphone: the smartphone cannot be charged using the included power adapter, MODEL: ETA0U81EWE, S/N: KT1D805BS/A-E. For goods covered by a warranty period, the seller is responsible for defects goods, unless he proves that they arose after the goods were transferred to the consumer as a result of the consumer’s violation of the rules for use, storage or transportation of goods, actions of third parties or force majeure (Clause 6 of Article 18 of the Law). A consumer to whom a product with defects was sold, if it was not specified by the seller, has the right, at his own discretion, to present to the seller one of the requirements provided for in paragraph 1 of Article 18 of the Law. In accordance with paragraph 5 of Article 18 of the Law, the seller is obliged to accept goods of inadequate quality and, if necessary, check the quality of the goods.

Edgaras, your additional question has been received and carefully considered. Answer: If a person’s hands actually grow from the place you stated, then he can and has the right to try to contact surgeons so that they can rearrange them.

If the person you indicated in your message has all four limbs of an arm, then the pair growing from that very place can actually be used instead of legs and never take off your shoes in public. At the same time, do not visit the beach, massage parlour, or public bath. If you wittily imply that everything that this person does it, it turns out badly, then it’s probably best not to do anything with your hands or even try to do it, but simply continue to find a use for the body parts growing from another place.