What does error 711 mean? Reasons for the failure


The Remote Access Connection Manager service cannot be loaded.

Error: 711: The operation cannot be completed because the Remote Access service cannot be started at this time. Please try the login operation again.

Description of error 711:

Error 711, occurs in operating systems of the Windows family. This error occurs when you try to start a remote access connection. This error means that Windows was unable to start<Службу Диспетчера подключений удаленного доступа>.

Causes of error 711:

Error 711 occurs when, when trying to start a remote connection, Windows cannot start<Службу Диспетчера подключений удаленного доступа>. This is due to the fact that some of the following services are not running:

  • Plug-and-Play device support service.
  • Automatic Remote Access Connection Manager service.
  • Telephony service.

Possible solutions:

To resolve error 711, you need to do the following:


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  1. Press key combination Win+R and in the window that appears, enter the command: services.msc and click . In the window that appears, find the above services one by one and do the following for each of them: in the right part of the window on the desired service, right-click and select “Properties”. In the window that opens, on the “General” tab, in the “Startup type” drop-down menu, you need to set the value<Вручную>. Then press the button<Применить>and then . This must be done with all of the specified services one by one! Then restart your computer and try connecting again.
  2. If solution 1 did not help get rid of error 711, you need to check the system rights to the system folders. To do this, press the key combination Win+R and in the window that appears, enter C: (the drive letter on which the system is installed) and click . In the window that opens, find the Windows folder (usually C:\Windows\). Right-click on it and select “Properties”. In the properties window that opens, go to the security tab and in the “Groups and Users” window, select “CREATOR-OWNER” and click the button just below<Изменить>. In the newly opened window, check the box to allow full access for this group. Do the same with groups and users: “system”, “TrustedInstaller”. This can also be done with the “Users” and “Administrators” groups.

Attention! All actions specified in paragraph 2 reduce the overall security of the system.

3. Sometimes it happens that the Remote Access Connection Manager service cannot start due to the fact that the event collector cannot, for some reason, record logs in the Logfiles directory (folder). To fix this, you need to boot into “Safe Mode” or use any LiveCD. Go to X:\Windows\system32\ where X is the letter of your system drive, then find the Logfiles folder and rename it using any name convenient for you, for example “_Logfiles” or “Logfiles.000” and reboot the system.

Remember! Incorrect handling of the operating system + your inexperience or negligence = failure of the PC or operating system.

Error 711 does not allow you to create a high-speed Internet connection. The message says that the system operator is not able to interact with the “Connection Manager,” but it is necessary to form the connection itself. This component is required, so you won’t be able to start the network without it.

What is the reason for connection error 711?

The connection manager is a kind of intermediary in the system that allows you to perform routing, auto-connections and access network sharing. The operation of the component is directly related to the operation of the SSTP and Telephony services.

Often, the user encounters an error precisely because of a disconnection or failure in one of the components on which the dispatcher depends. The reasons for failure are quite banal: the user disabled the services on his own, virus activity caused damage to Windows system files, or a malfunction.

Important! Telephony requires activation of another service - “Plug and Play” for its operation, so an error may occur due to this component.

Ultimately, it turns out that you can restore access to the network only by identifying the source of the problem and activating the service. Sometimes you may need to restart a component because the component simply freezes.

Error 711 when connecting to the Internet, how to fix it?

Windows error 711 should initially be considered from the point of view of deactivating an important component. To activate, you will need to go to the appropriate menu and change the type of operation of the element.

Algorithm for starting services:

  1. Click on Start and Control Panel;
  2. Select the “Administration” section;

  1. From the list, click on “Services”;

  1. It is necessary to detect all vital services that can affect the occurrence of the error: Telephony, SSTP, Plug and Play and dispatchers for auto-connection and remote access;
  2. RMB on the services listed, whose status is “Inactive” or “Stopped” and select the “Properties” option;

  1. On the main tab, in the “Startup type” column, you should indicate “Automatic” or “Manual”;
  2. Click on “Apply” so that you don’t have to restart the computer, you should also click on “Run”.

There are other ways to get to the required menu, for example, press Win + R and enter services.msc. In versions of Windows 7 and higher, you can simply enter the word “Services” in the search bar in the Start panel.

Mostly the problem is eliminated by this technique, but this does not always happen; the system logging was probably affected, in which case the connection will be disrupted.

Internet Error 711 – Update Logs

There is an alternative solution to the problem, but the method will require some kind of program with LiveCD/LiveUSB or other options to affect the system files. Such applications can run outside the operating system, making it possible to modify system files.

You will need to change the name of the LogFiles folder, which is located along the path C:\Windows\System32\ and add the word old at the end, it should be LogFiles.old. There are several ways to achieve your goal:

  1. Start the system in safe mode, this will require restarting the computer and pressing F8 during the startup process, usually when the BIOS appears;
  2. Using Unlocker is an application that removes the ban on the use of system and running files/folders. After installing the program, you need to go to the directory, right-click and use Unlocker from the context menu;
  3. Use any LiveCD/LiveUSB application, but you will need to execute commands through the console.

Access right

From time to time there are viruses that change editing and access rights, so the system is not able to use any file. It is worth checking for the appropriate privileges for the system and adding them for the administrator so that the user can influence the section.

  1. Go to the folder C:\Windows\System32\;
  2. Discover LogFiles storage;
  3. RMB on the folder and select “Properties”;
  4. Click on the “Access” tab;

  1. Click on “Advanced sharing settings”;
  2. Set the “Open access” flag;

  1. Then the “Security” tab;
  2. The window should indicate permissions for “System”, “TrustedInstaller” and “Creator-Owner”;
  3. Near the section with users there is a button “Change”;

  1. Then a window will open where you should click on “Add”;

  1. In the largest field you need to enter the user login to add, the system will make prompts;

  1. At the end of the manipulations, the changes are saved;
  2. Now the folder is renamed, and the system will create a new and clean storage.

Read also: How to optimize Windows 10 performance can be found here

System Restore

The rollback to stable point function often helps, but in pirated versions of Windows this service is usually disabled. To perform a restore means to roll back the system to the point in which it was at the time the point was formed.

The recovery method is simple:

  1. Click Start and enter “Recovery” in the line;
  2. Run the found function and click “Next” in the first window;
  3. Then select a suitable point from the list and click “Next”.

The subsequent manipulations are practically independent of the user and there is a built-in assistant, so you won’t get confused.

This manipulation can be performed somewhat easier using the command line. To do this you need to follow the instructions verbatim:

  1. Click on Start and enter cmd into the search;
  2. RMB on the found element and run with admin rights;
  3. The expression secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose is inserted into the console

The error should now be resolved as the problems in the main directories and services have been resolved. If the problem is localized in system files, you can use the Microsoft Fix It utility - this is a tool from OS developers for diagnosing Windows. The built-in system integrity check tool is sfc /scannow - you need to enter it into the console.


If you still have questions on the topic “What to do if an error 711 occurs when connecting to the Internet?”, you can ask them in the comments


Most often, error 711 occurs when trying to connect to the Internet using PPPoE technology or when trying to connect to a VPN.

The reasons for error 711 when trying to establish a connection to the Internet or VPN are one or more non-working services from the list below:

  • Plug and Play
  • Automatic Remote Access Connection Manager
  • Remote Access Connection Manager
  • Telephony
  • SSTP Service (If you have Windows 7, 8)

Fixing error 711 when connecting:

First, you need to check that all the services from the list above are starting and working, to do this you need to follow the path Start - Control Panel - Administrative Tools - Services, or in Windows 7 and newer you can enter “Services” in the search bar and immediately get to where you need to go:

We find services from the list and check their properties, we are interested in the startup type:

The startup type of all specified services should be “Manual” except for the Plag&Play service, it is better to set it to automatic startup, which is usually set by default. In addition to this, in the properties window, I highly recommend checking the functionality of the services, to do this, click the start button, if the “working” message appears opposite the status, then everything is in order with the service, click stop, then ok, and thus we check each service.

After the settings have been checked, try to start the connection; if you still get error 711, then follow these steps, one of them will definitely help fix the situation:

1. Renaming the LogFiles folder, it is located on the system disk, usually in the C:\Windows\System32\ folder, there are several options for how to rename it:

  • Boot into safe mode (after turning on, press F8, a menu should appear where you can select boot in safe mode).
  • Use the Unlocker program.
  • Boot from LiveCD or LiveUSB.

2. Use system restore; if that doesn’t help, try reinstalling on top of an already installed Windows, this will correct errors and save installed programs and settings. If the option of restoring or reinstalling Windows is not suitable for some reason, you can take a chance and enter on the command line:

secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose

This command will restore standard security rights to system folders; use it at your own peril and risk. it can either fix error 711 or cause harm.

Error 711 is not the most common phenomenon, and it only affects those users who use tunnel connections, such as VPN or PPPoE. Unfortunately, this problem can cause a lot of trouble. In this article we will analyze all the reasons for this error and, of course, ways to fix it. Let's get started.

To solve the problem, just start the necessary Windows services

As you probably already read in the warning window, error 711 indicates that the Connection Manager service could not be loaded. From this warning entry we can conclude that the problem is in system services, so you should deal with them.

It is advisable to start by launching certain services. To do this, you need to go to the Services snap-in. To get there, press the Win+R key combination and in the line that appears, write “services.msc”, then click “OK”. In the list of services, find the line “Telephony” and open its properties by right-clicking on it. Now that you are in “Properties”, go to the “General” tab. In the “Startup type” item, set “Manual”. Then click “Apply” and “Run”. This will start the first of several required services. Similarly in the same list you will need to do for:

  • remote access connection manager;
  • automatic remote access connection services;
  • SSTP;
  • Plug and Play device support services.

When starting the first service, a nuisance such as error 1068 may occur. There is nothing catastrophic about this; below we will look in detail at what needs to be done in this case.

The appearance of such an error is due to the fact that you simply do not have the appropriate access rights to the desired folder. To check this, go to your system drive (usually drive C) and find the “Windows” folder in the list. Next, open the folder properties and go to the “Security” tab. In the list, select the “System” line and click “Change”. At the bottom, check the Full Control checkbox in the Allow column for System, Creator-Owner, and Trusted Installer. If any restrictions are established, they should be removed. Just in case, you can grant unlimited access to the Administrators and Users groups. If the above method does not solve the problem, then there is another one that can help.

Rename the Logfiles folder. Still in the same “Windows” folder on the system disk, find the System32 directory. It contains the folder you need - “Logfiles”. It should be named "Logfiles.old". Now all that remains is to restart the computer and try to connect again.

If this time it doesn’t get better, then you can try restoring security settings. Open a command prompt by typing “cmd” into your computer search. Be sure to run with administrator rights. In the window that appears, enter the command:

secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose


Next, click "OK". After the command you entered is executed, an error warning appears. It's okay, that's how it should be.

If this method did not help fix the problem, then most likely the problem is in the OS itself. This means you will have to reinstall the system or reset the settings.

All of the above methods should help you solve your tunnel connection problem. As you can see for yourself, there is nothing complicated here and it does not take much time. Write in the comments whether this article was useful, and let connection problems pass you by.

The widespread distribution and use of the Internet gives advantages to every user in searching for any type of information. Significant connection failure
interferes with the use of network resources.

Error code number 711 is associated with problems with services,
directly providing an Internet connection.
In this article we will try to solve this problem.

Reasons for the error

The following services may be causing the problem:

  • self-configuring Plug and Play devices;
  • automatic remote access connections;
  • telephony, in particular PPPoE;
  • SSTP for Windows operating systems.

There are several ways to eliminate it - standard and special, used only as a last resort.

Solution

You must first check the functionality of all services. On Windows OS
The utilities already included help solve the problem.
All operations are carried out in the “Administration” section, in the “Control Panel”.

Working with the Connection Services section


You can quickly get to the desired menu by pressing the Windows key combination + R,
In the Run window that opens, enter services.msc in the field.
The required utility opens with a list of services responsible for connecting to the Internet.

We make adjustments to the launch type.

  1. For Plug and Play, select automatic;
  2. For other services, start manually.

Fixing problems using extended permissions


If the results of the previous actions are negative, there is a solution that uses extended user rights in Windows 7 and higher.
If the user is not a PC administrator, the system may block access
to the Internet. We eliminate the block using successive steps.

  1. Click My Computer.
  2. Right-click on the local drive C and open the drop-down menu.
  3. Find Properties and Security tab.
  4. Next in the window, find the following buttons: 1)Advanced, and in the Permissions tab 2)Change permissions.
  5. Allow the program to make changes and select all items named
    Trusted Installer, "system", "creator or owner".
  6. For each item, click the mouse twice in turn and check the box next to “Allow”.
  7. Save the changes and restart the computer.

Renaming the Log Files Folder


All changes are made in safe mode (previously, when booting the computer, press F8 once every 2 seconds) or from a flash card (flash drive) in LiveCD mode.

The Log Files folder belongs to the system category. In the Control Panel, find the subtitle.
All control panel items, then System. You can copy the path
Explorer C:\WINDOWS\system32\LogFiles.
You can rename a folder manually by adding any letters yourself, always after the main one
title. For example, LogFiles_fg124gdf, or enter the phrase rename LogFiles.old, click
Enter button, then restart the computer.

Using the command line to solve the problem


In a critical situation, when all the methods described above did not help, you can
make corrections on the PC command line.

  • Press the Win+R keys simultaneously to open the Run window.
  • Type cmd into the empty field, then Enter.
  • In the window that opens, enter the special command manually:

    C:\Windows\System32>secedit/configure/cfg%windir%\inf\defitbase.base.sdb\verbose

The executed command solves the connection problem completely.

Conclusion

The article discusses possible ways to eliminate error 711. If after them
application there is no effect, then you should think about other reasons.

There are 2 more options - there is a virus on the computer
or incorrect actions of a PC user with administrator rights.


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