Tell me what prospects there may be for a purchase whose index is incorrectly indicated.
Now she has been tracked for import in Moscow, and is probably going to Dzerzhinsk (a city in our region), but she needs to go to Nizhny Novgorod. Have you encountered this?

===================
Added by moderator:

When sending the parcel, I indicated the wrong postcode. What to do?

The index is an important component of the recipient's postal address to which the parcel is delivered. It is a post office code, the use of which greatly facilitates and speeds up the sorting of postal correspondence by territorial basis. It is for this reason that shipments are sorted by index, and not by the specific address of the recipient.

Cases when an incorrect index is indicated when sending a parcel occur quite often. It is for this reason that Russian Post has provided the possibility of making changes to the postal details (postcode, address, full name of the recipient) after sending the parcel. All you need to do is write a corresponding application (on a special Russian Post form or in free form) and pay for the service. Along with the application and receipt for payment for the service for changing data, it is necessary to provide a receipt for sending the item whose details need to be changed, as well as information about its recipient specified when sending the parcel. After receiving this data, changes to the postal details of the shipment will be made within 5-7 days.

Incorrect index on international parcel. Will I receive such a parcel?

As was written above, an index is a code designation for a post office serving a specific area or an entire settlement. After sorting, items are sent to post offices exactly in accordance with the index, and then distributed by postal workers to specific addresses. If the index is indicated incorrectly, then the parcel will be sent to the wrong place. However, there is nothing wrong with this; such a shipment can also be received.

If the parcel was sent with a track and is tracked along the entire route, you must wait for a record to appear indicating that the item has arrived at the post office and is ready for delivery. There you can get it by presenting your passport. Unfortunately, it is not always possible to use this solution to the problem. It is relevant only in cases where the post office where the parcel arrived is located near your place of stay.

If the parcel arrived, for example, in another city, you can try to call the post office and explain the current situation to the employees over the phone. It is possible that such a call will significantly speed up the sending of the parcel to the desired department in accordance with the address indicated on it.

All this is relevant in cases where the shipment is tracked. But even if the parcel cannot be tracked (there is no track), after the item arrives at the post office, employees will notice a discrepancy between the postcode and the recipient's address. In such cases, they must redirect the parcel to the correct address by changing the postal code. The only question is how long it will take and how quickly this procedure will be carried out.

Today you will learn what to do in this situation: I made a mistake when filling out the delivery address in a foreign online store. Will my parcel arrive?

Let me say right away that this is a fairly broad question. Here the main role is played by the postal employees themselves and where exactly the error was made in the address.

While the parcel is in transit, it passes through a huge number of sorting points. Postal employees, based on the data indicated on the parcel, determine exactly where your order will be sent.

If the address is written with an error, some postal employees, not understanding the problem, simply mark it as “Address mismatch” and the parcel is sent back to the sender (seller). Other postal workers approach their work with more humanity - they will try to figure out the current problem and send the parcel to the right address.

Below I have discussed several cases of writing an erroneous address and how postal workers may react to this:

Incorrect index (error in index)

Often, parcels with an erroneous and non-existent index receive the status “Without index” and are sent to the address that was indicated on the parcel (i.e., it will be sent to you). Sometimes it happens differently - the parcel is returned to the sender (seller).

If an incorrect but existing postal code is indicated, the parcel may be sent to the specified (incorrect) postal code. Having arrived at the wrong RUSSIAN POST office, the parcel is sent to your address.

It happens that delivery is not made and the parcel receives the status “Arrived at the place of delivery.” Then you should be wary and use your own resources (for example, by phone) to ensure that the parcel is redirected to your post office.

How can you determine where the parcel is currently located and what status it has (“Arrived at the place of delivery” or “Without index”)?! - It's simple. You need to track the parcel using the tracking number. If there is no tracking number, then it’s a disaster and you are not destined to interfere with the fate of the parcel. Everything will depend on the employees of the RUSSIAN POST.

Error in the name of the street/avenue/drive/alley

If there is a trivial typo, there is nothing to worry about. Postal workers will sort out the current problem and send a notice of the parcel to your mailbox.

If it is impossible to read the street name, then the parcel will remain within the walls of the post office - here it will be stored for 30 days. While the parcel is in the status “Arrived at the place of delivery” (this is tracked by the track number), you can safely take your passport and run to the post office without notification and demand that the parcel be released. Remember, if the package with the goods lies in the post office for more than 30 days, it will go back to the seller.

If you don’t know the track, then you will have to periodically look at the post office with a box of chocolates or chocolates so that the postman will look for the parcels that arrived under your full name. And they don’t like to do this without a track number!

The wrong apartment/house number is written (or not indicated at all)

In this case, most likely, the parcel will be waiting for you within 30 days at the post office. Although, if you have a small town/village/village where everyone knows each other, then the postman will find the right mailbox and drop a notice there. He can also simply knock on the door during the next round to make sure that the package is intended for you.

If you haven’t received a notification, but the tracking number of the parcel has already had the status “Arrived at the place of delivery” for a long time, feel free to run to the post office - they are waiting for you there!

Error in first or last name

If your first or last name is not indicated, or there is a typo (the letters are mixed up or not written in), but the address on the parcel still matches the address of registration (the one in the passport), then the parcel will be returned to you without any disturbance. But if your name is Igor, and the parcel arrived at Maxim, the parcel will not be returned. The situation is similar with the surname - the parcel that came to Sidorov will not be given to Ivanov.

Middle name not written

It is not necessary to indicate your middle name in the delivery address. The absence of a middle name is not a reason for refusal to issue a parcel. Remember this once and for all!

It is worth noting that on the most popular online trading platform in China, AliExpress, when filling out the delivery address, they warn that the RUSSIAN POST necessarily requires a patronymic - THIS IS ALL NON-SANE! NEVER MIND! There is an official refutation of the RUSSIAN MAIL, so send everyone away.

Error in the name of the region, district, city, village, etc.

Errors in the names of regions, districts, cities, republics, etc. not critical. The main thing is that the postal code is specified correctly. Using its code, the relevant government authorities can easily determine which post office the parcel should arrive at.

Still have questions? If yes, then ask them in the comments below!

To begin with, let’s explain what Russian Post means by letter. From her point of view, this is a postal item with a written message. Letters can be simple, registered or with declared value.

The speed of delivery of postal items depends on the correct spelling of address details. Following the rules for writing addresses and postal codes is especially important today, when Russian Post is introducing new automated mail sorting technologies. In this case, letters, passing at high speed through the photocells of the sorter, are automatically distributed according to the specified indexes, then the letters are grouped according to the index and sent to the recipients' post offices.

Picture 1

Index search window for an address on the Russian Post website

Collapse Show

Figure 2

Result of index search on the Russian Post website

Collapse Show

If there is no index in the address, the letters go to manual sorting, where they are manually sorted by address. Manual sorting is much slower than automatic sorting, which means that the letter will reach the recipient with some delay (what it will be depends solely on the human factor).

But the letter will reach the addressee in any case. And this is the same for all letters that fall into category "simple letters". These are postal items accepted without issuing receipts to the senders and handed over (delivered) to recipients without a receipt.

The postal code is an integral part of address data. If you do not know or are not sure about the accuracy of the destination index, you can check it at the post office or on the Russian Post website at http://www.russianpost.ru/rp/servise/ru/home/postuslug/searchops (you will be taken to the search page shown in Figure 1; and Figure 2 shows the search result).

Please note: on letters and postcards with a code stamp, the addressee's index is filled in with stylized numbers in ink of any color, with the exception of red, yellow and green. This will make the index "readable" to automatic sorting machines:

Figure 3

Example of correct writing of index numbers

Collapse Show

Figure 4

Filling in the index in the designated area

Collapse Show

Figure 5

Filling out an index on envelopes without special lines (such envelopes are not subject to automatic sorting)

Collapse Show

"Registered letters" And "letters of insured value"- This is a slightly different category of letters; they are called “registered”. When a postal employee accepts them from the sender, he issues receipts in return, and such items are handed over to the addressees (or their legal representatives) against receipt of receipt.

Such letters can be “tracked” on the Russian Post website or at post offices by postal identifier (domestic 14-character or international).

Registered letters without an index from the sender will not be accepted, since the address will be considered incomplete. The receipt for receipt of registered and valuable correspondence cannot be printed, this is an automatic operation, and the persuasion of the postal worker will be in vain.

However, any post office should have a catalog of indexes of all central post offices of regional centers and large cities. You can always ask a postal worker to help you find the index. In this case, the letter will be sent to the nearest large city to the addressee and there it will be redirected to the desired address.

In addition, the index for the address can be determined using the Internet. Firstly, you can go to the page of the Russian Post website, shown in Figure 1, and the search result will be as shown in Figure 2. Or you can type in the search engine the keywords “find out postal code”, and you will be given many others sites that are willing to provide this information.

Now let's answer the last question regarding delivery times. The control dates for sending written correspondence between federal cities and administrative centers of constituent entities of the Russian Federation are approved by Decree of the Government of the Russian Federation dated March 24, 2006 No. 160:

• on the intracity territory of cities of federal significance, on the territory of administrative centers of constituent entities of the Russian Federation - 2 days;
• between the administrative center of a constituent entity of the Russian Federation and the administrative centers of municipal districts on the territory of a constituent entity of the Russian Federation - also 2 days;
• between the administrative center of a municipal district and settlements located on the territory of the municipal district - 3 days;
• between cities of federal significance and administrative centers of constituent entities of the Russian Federation, a single period cannot be established, because distances can be fundamentally different (it’s one thing to deliver a letter from Moscow to St. Petersburg, and quite another to Khabarovsk), so a whole table of deadlines has been developed, which can be downloaded at http://www.russianpost.ru/rp/servise/ru/ home/postuslug/termsdelivery (in doc format it takes up 982 KB). We will present data from it only selectively (see table below).

Thus, a simple letter sent within one city (not counting the day of departure) should take 2, maximum 3 days. Of course, in practice it happens differently, especially if the index on the envelope is missing or is not written in special stylized numbers suitable for automatic reading (i.e., not as in Figures 3 and 4).

Index- this is the number of the post office to which your postal address is assigned. In Russia it looks like a sequence of 6 numbers. Where the first three numbers are the city code, and the rest are the post office number. The index is added to the postal address and is used to automatically sort mail.
The speed of delivery of your parcel depends on how correctly the index is written. Almost the entire way, namely to your post office, the parcel travels solely based on these numbers. And only when the parcel falls into the hands of a local postal worker, attention is paid to the address indicated on your postal item.

What happens if the index is written incorrectly?

If the postal code is entered incorrectly, the parcel will first go to a completely different post office. And only when they get there, postal workers realize that the specified address does not correspond to the post office number and that the index was written incorrectly. They will, of course, fix it, and then send the parcel in the right direction. This will take quite a long time. Therefore, it is better to immediately indicate the index correctly.

What to do if the index is incorrectly specified?

If you entered the postal code incorrectly and the package has already been sent, please contact the seller immediately. Explain the situation to him and indicate the correct index for him. While the parcel is in China, the seller can contact the postal service and change your address details. In some cases, he will be able to do this even in the recipient’s country. It should be noted that sellers are not required to do this. Especially when it comes to budget unregistered mail, since this procedure may be paid or simply impossible.

How to find out your postal code?

The postal code can be found on the official website of your state post office.

And you should understand that the parcel will be delivered from a neighboring post office much faster than from a branch in another city. True, sometimes the parcel may remain waiting for its recipient at the post office according to the zip code, that is, it is not sent back! If the index was not specified at all, and this can happen, for example, with a simple letter, then the processing of such mail is carried out manually. Correspondence is sent to this address. It is worth understanding that in reality everything does not always happen as described above. At any time at some stage of processing, your mail item may be returned back to the sender. Therefore, knowing for sure that the index on the parcel is written with an error, try to track the shipment using the track number and act according to the situation. The address indicated is incorrect or there is an error in the address (street, house, apartment).

What to do if the postal code is incorrect?

They just won’t be able to immediately sort correctly in the warehouse and re-sorting will take time!

• I had such a case, instead of my zip code, I indicated the zip code of another district of our city, but the parcel still arrived, albeit a week later, although it is not a fact that it was late because of the zip code. Except for the index, everything was indicated correctly.
• I think there is nothing wrong with this, but only if the address is indicated correctly.
  This happened to me once; one number was entered incorrectly. The letter has arrived. I really don’t know if it would have gone faster or not if the number had been correct.
• Nothing to do.
  The letter or parcel will reach the recipient only a little later. Postal workers look not only at the index, but also at the address itself, and if they do not match, then they focus on the latter.

The index, as I mentioned above, is the conventional digital address of the post office where the parcel should be sent. If an error in the index was not detected at the initial stages of processing and sorting the postal item, then the parcel (letter) will be sent exactly to the post office whose index was incorrectly indicated by the sender.

And at the final post office where the shipment will arrive, if it is determined that the recipient’s address does not fall within the service area of ​​this department, the parcel will be resent. The delivery is made to the department that serves the address (house) of the recipient.

The main thing that the recipient loses if the index was incorrectly specified is time. That is, the parcel will reach the addressee much later than it would have been under favorable conditions.

What is a postal code and why is it needed?

Then they will find their addressee in the shortest possible time. It's okay if you entered the wrong index by mistake.

The parcel will definitely arrive, but with some delay. There's nothing you can do about it! But don't worry! The package will still reach the recipient, it will just take much longer.

They just won’t be able to immediately sort it correctly in the warehouse and re-sorting will take time! If you indicated the address in the letter, it is possible that the parcel will reach the recipient, the postal code is a very important part, you need to be more careful when writing, if it doesn’t arrive, then you can call the post office and clarify the situation right there! Do you know the answer? 0 need help? See also: What is the norm in days for sending a small parcel by EMS? Post office code 140983 - where is it located, what is it called? Postal code has changed.

Will a letter arrive with an incorrectly specified index?

Now let's answer the last question regarding delivery times. The control dates for sending written correspondence between federal cities and administrative centers of constituent entities of the Russian Federation are approved by Decree of the Government of the Russian Federation dated March 24, 2006 No. 160:

• on the intracity territory of cities of federal significance, on the territory of administrative centers of constituent entities of the Russian Federation - 2 days;
• between the administrative center of a constituent entity of the Russian Federation and the administrative centers of municipal districts on the territory of a constituent entity of the Russian Federation - also 2 days;
• between the administrative center of a municipal district and settlements located on the territory of the municipal district - 3 days;
• between cities of federal significance and administrative centers of constituent entities of the Russian Federation, a single period cannot be established, because

The parcel was sent to the wrong postcode...what should I do???

In this case, there are three possible errors:

1. In the address, that is, in the name of the city, district, street / avenue / lane, only a typo or spelling error was made.
2. If some part of the address is illegible or not indicated at all
3. The address is indicated with an error (the wrong street, house or apartment is indicated).

In the first case, most likely there should be no problems at all. The post office employs people who are well acquainted with the territory they serve.

Therefore, if there is some typo in the address, it will not be difficult for them to guess where the letter or parcel should ultimately be delivered. In the second case, if the postal employee cannot make out the house or apartment number, and in some cases the street name, the parcel will most likely remain waiting for the recipient at the post office.

I indicated the wrong postcode - my email postcode changed a couple of years ago

First, let’s explain what Russian Post means by letter. From her point of view, this is a postal item with a written message.

Letters can be simple, registered or with declared value. The speed of delivery of postal items depends on the correct spelling of address details.

Attention

Following the rules for writing addresses and postal codes is especially important today, when Russian Post is introducing new automated mail sorting technologies. In this case, letters, passing at high speed through the photocells of the sorter, are automatically distributed according to the specified indexes, then the letters are grouped according to the index and sent to the recipients' post offices.

Incorrect index specified

Moscow to St. Petersburg, and something completely different - to Khabarovsk), so a whole table of terms has been developed, which can be downloaded at http://www.russianpost.ru/rp/servise/ru/home/postuslug/termsdelivery (in doc format it takes 982 KB). We will present data from it only selectively (see the table below). Thus, a simple letter sent within one city (not counting the day of departure) should take 2, maximum 3 days.

Of course, in practice it happens differently, especially if the index on the envelope is missing or is not written in special stylized numbers suitable for automatic reading (i.e., not as in Figures 3 and 4). Table Control deadlines for sending written correspondence (selected information) CollapseShow on Electronic subscription for 8,400 rubles.

Already at the post office, the postal worker will understand that there is no such street in the territory under his jurisdiction and will send the parcel or parcel back to the sorting center indicating that the address is incorrect. In this center, a person will now manually determine the exact zip code of the address and the parcels or letter will go where they need to go. So, the parcel will still be delivered, but the journey from there to the addressee will take extra time.

• The index and address on postal envelopes, parcels and parcels must be indicated correctly and legibly. Then they will find their addressee in the shortest possible time. It's okay if you entered the wrong index by mistake. The parcel will definitely arrive, but with some delay.
• There's nothing you can do about it! But don't worry! The parcel will still reach the recipient, it will just take much longer.

Therefore, in this case, it is worth “arming yourself” with the postal identifier number of the parcel and constantly tracking it. After she arrives at the post office, you need to immediately go to the post office and explain the whole situation to the employee.

Important

Ordinary, normal people work at the post office, so most likely you will receive your parcel. Otherwise, the sender will need to go to his post office with a check and passport and write an application to change the addressee’s data.

The last name is indicated incorrectly (the last name or first name is written with a mistake) Cases when a mistake is made in the last name or first name of the recipient are not uncommon. There may be options, as with the address, when there is only some insignificant typo (a letter is missing or another letter is written instead of one) or the last name (first name) is completely different.

In the first option, the parcel will most likely be issued.