What to do with the error "Sorry, we couldn't connect to Skype"? Skype FAQs and Known Issues The Skype login is not an email address. mail

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Despite its enormous popularity, Skype is also not without flaws and shortcomings. This is due to the fact that after the acquisition of the application by Microsoft Corporation, the messenger was maximally integrated with Windows services. Once you launch the application, you will see that the Skype home page is inaccessible. What to do and how to fix it is outlined below.

Causes

At first glance, it may seem that your computer does not have an Internet connection. But actually it is not. It turns out that Skype is closely related to the standard browser. It follows that certain settings in Internet Explorer directly affect the performance of the messenger.

Considering the fact that when unpacking many programs, manufacturers force us to install various status bars and other additions to the Internet browser, you shouldn’t be surprised at unauthorized changes to parameters (especially if you don’t use Internet Explorer by default).

Solution

Fortunately, fixing this error is not difficult. With the help of our instructions, even a child can repair Skype.

So do the following:

Attention! Internet Explorer 11 does not have this feature. In this version, you need to go to “Service” - “Advanced” and click the “Reset” button.

Now launch Skype and check the main window is working. If the problem persists, try a few additional steps:

In 90% of cases, Skype begins to work as usual, without causing any complaints. But if this method does not bring the desired result, reinstall the application and clean the registry after removal. To do this, download CCleaner from

As with any other computer program, when working with Skype, users may encounter various problems associated with both internal Skype problems and external negative factors. One of these problems is the inaccessibility of the main page in the most popular communication application. Let's find out what to do if the home page in Skype is unavailable.

The most common reason for the main page in Skype being unavailable is a lack of Internet connection. Therefore, first of all, you need to check whether your modem or other means of connecting to the World Wide Web is working. Even if the modem is not turned off, try opening any web page in the browser; if it is also unavailable, then this means that, indeed, the problem lies in the lack of an Internet connection.

In this case, you need to identify the specific reason for the lack of communication, and, based on it, plan your actions. There may be no Internet for the following most common reasons:

hardware failure (modem, router, network card, etc.);
incorrect network settings in Windows;
viral infection;
problems on the provider side.

In the first case, unless you are, of course, a professional technician, you should take the faulty unit to a service center. If the Windows network is configured incorrectly, it must be configured according to the provider's recommendations. If you cannot do this yourself, again, contact a specialist. If your system is infected with a virus, you should definitely scan your computer with an antivirus utility.

Also, you may be disconnected from the network by your provider. This situation may cause technical problems. In this case, all that remains is to wait until the operator solves them. Also, disconnection from communication may be caused by non-payment for communication services. You will not be connected to the Internet until you pay the established amount. In any case, to clarify the reasons for the lack of communication, you need to contact the operator providing communication services.

Changing your Skype status

First of all, check what your Skype status is. This can be seen in the upper left corner of the window, next to your name and avatar. The fact is that sometimes problems with the accessibility of the main page occur when the user’s status is set to “Offline”. In this case, click on the green circle status icon and change it to the “Online” status.

Internet Explorer Settings

Not every user knows that Skype works using the Internet Explorer browser engine. Therefore, incorrect settings of this web browser may lead to the inaccessibility of the main page in Skype.

Before we start working with IE settings, completely close the Skype application. Next, launch the IE browser. Then, open the “File” menu section. We check that there is no checkmark next to the “Work offline” item, that is, the offline mode is not enabled. If it is still enabled, then you need to uncheck it.

If everything is in order with the offline mode, then the cause of the problem is different. Click on the gear sign in the upper right corner of the browser and select “Internet Options”.

In the browser properties window that opens, go to the “Advanced” tab, and there click on the “Reset” button.

In the new window, check the box next to “Delete personal settings” and confirm your desire to reset the browser by clicking on the “Reset” button.

After this, the browser settings will be reset to what they were when installed by default, which may help resume displaying the main page in Skype. It should be noted that in this case, you will lose all the settings that you set after installing IE. But, at the same time, we currently have quite a few users using this browser, so, most likely, the reset will not negatively affect anything.

As you can see, the reasons for the unavailability of the main page on Skype can be completely different, and accordingly, they also have different solutions. The main advice: do not rush to delete something right away, but use the simplest solutions, for example, change the status. And already, if these simple solutions do not help, then gradually complicate them: reset Internet Explorer settings, delete the shared.xml file, reinstall Skype, etc. But, in some cases, even a simple restart of Skype helps solve the problem with the main page.

Some Skype for Windows users complain that the Home page is not available when they launch the program. The error looks something like this:

The Skype home page is currently unavailable. Check back soon for news and notifications. Starting a conversation on Skype is very simple: select a contact and start talking. To call a landline or mobile phone or send an SMS. Just enter the number you need.

As I noticed, when faced with this problem, many users think that Skype has stopped working. But I hasten to please you - this is not so. In practice, this error does not affect the performance of Skype in any way, because you can still make calls, use chat and send files. To do this simply click on the name of the person you are talking to in the contact list and instead of the error page you will see the usual correspondence window.

Why is the Skype home page unavailable?

This can happen for various reasons:

Windows XP operating system installed
The Skype home page uses a modern security certificate that is not supported by IE on Windows XP. For this reason, users of these systems cannot eliminate the error and the only thing they can do is simply ignore it.
There is a problem with the Skype server
During critical problems with Skype servers, the home page may also be unavailable. As a rule, I write about all these errors on the blog, so check the latest news and check if there are no similar problems at the moment.
The latest version of Internet Explorer is not installed
If you are running Windows Vista or higher, make sure you have the latest version of Internet Explorer installed:
- Windows Vista: Internet Explorer 9
- Windows 7 and above: Internet Explorer 11
Access to Skype server blocked
To find out if this is the case, use the Skype access check service and make sure that the browser can successfully connect to the domain apps.skype.com(the main page is located on this domain).

If you have any questions, ask them in the comments, I will try to help as best I can. I will also be grateful for any comments and feedback.

Below you will find a list of errors (the list will be updated over time):

Registration data not recognized

The most common error is when a user tries to log into Skype and receives the error:

Sorry, the registration information you entered was not recognized. Check your Skype username and password and try again.

To get rid of this error, first you need. If the error is not related to the authorization data and the authorization was successful on the official website, but not in the program, this is most likely a Skype error and you will have to fix it using the following instructions:

Login and password combination not found

When trying to log in to Skype, the user receives the error:

This username and password combination was not found. Check the data and try again.

This error is exactly the same as the previous error - so follow the instructions above to resolve this issue. As a rule, instead of the above, this error appears when older versions of Skype are used.

Many failed connection attempts

If you enter an incorrect login or password too often, the following error appears:

Too many failed connection attempts, please wait 1 minute and try again.

One way or another, you'll have to wait a little. In the meantime, it is necessary.

The Internet got tired and fell asleep

When Skype can't connect to the server, it returns a funny error:

The Internet, like a person, can get tired and fall asleep. Wait for him to wake up and try again.

In such cases, most likely the computer is not connected to the network, or the firewall is blocking Skype and does not allow it to connect to the server. Therefore, if you are sure that you have access to the Internet, you can temporarily try to disable the firewall or other antivirus programs.

Skype login is not an email address. mail

Users who use a Microsoft account and choose the Skype login method receive the following error:

Error. Your Skype login is not an email address. mail. Try again or choose a different Skype sign-in method.

To resolve this issue, click the "Sign in with a different account" link and select the "Microsoft Account" method. By the way, this error is also received by users who, out of habit, enter an email address instead of their Skype login. In this case, you need to remember that the Skype login is not an email address and can only contain Latin characters, numbers, a period, a hyphen and an underscore.

Data transmission error

Depending on the operating system, users may receive the following errors:

Login is not possible due to a data transmission error. Try restarting Skype. If the problem persists, contact Skype Customer Service.

Try restarting Skype. If the problem persists, please contact our customer support page for assistance.

This error seems to occur when files are corrupted. To solve it:

An error has occurred. Try again.

Sometimes, when trying to log in, an error appears:

Unfortunately, an error occurred. Try again.

As a rule, simple things save you from it. If this does not help, you need to do this after this.

System unavailable

Quite a rare error:

Skype can't start because your system is unavailable. Restart your computer and try again.

If restarting your computer doesn't help, .

Database Error

Another rare, but also harmful error:

Database Error. Close Skype and sign in again.

Harmful because to eliminate it you will have to delete all chat messages and other data. If you are ready to part with all this, then:

Account suspended

If someone hacked the account or Skype rules were violated, the user receives the error:

The login attempt failed. For security reasons, your account has been temporarily suspended. For more information click here.

If you really haven’t violated anything, then in order to resume your account you need to fill out a special form on the page support.skype.com/ru/account-recovery

Already in Skype on this computer

When, due to inattention, the user tries to re-open Skype, he receives the following error:

Can't open Skype. You are already in Skype on this computer. Quit Skype and try again.

To solve this problem you need to run the program again.

Failed to establish connection

Sometimes you may encounter this error:

The connection could not be established.

Detailed information about why this error occurs and how to resolve this error can be found on the next page

You are too young

There are two “interesting” errors in Skype that prevent young users from logging into Skype:

Unfortunately, you cannot sign in to Skype using your Microsoft account information because you are not yet of the legal age to use Skype in your country.

Unfortunately, you cannot sign in to Skype using your Facebook account information because you are not yet of the legal age to use Skype in your country.

In this case, nothing can be done. Well, maybe change your year of birth on the page secure.skype.com/portal/profile and try logging into Skype again.

Your password has been changed

Errors that tell us that the password has been changed:

Your password has been changed. To continue using Skype, you must sign in with a new password. This security measure is taken to protect your Skype Account.

You have signed out of Skype. Perhaps the reason is a connection error, or you changed the password on another computer. Sign in to Skype again.

If you changed your password, it’s okay, you just need to re-enter your login and new password. However, if you did not change it, most likely someone has hacked your account and you need to immediately contact support.

Attention!

Below are answers to various questions that will help you solve various problems with authorization. However, first you need to follow the recommendations above and, depending on the error, perform certain actions. Please note that in some cases you may lose important data. Therefore, you must carefully study and be aware of what you will be doing. If you doubt something or there are unclear points, it is better to ask about it.

How to make sure that the login and password are correct?

Sometimes, users encounter authorization errors due to the fact that they use an incorrect login or password. Most likely, many of these cases occur because the password is not shown to the user, but is hidden behind symbols... which replace our password. To avoid such mistakes, you need to:

Make sure that the upper case of the keyboard (Caps Lock key) is not turned on. The fact is that if uppercase is enabled, the password may be entered incorrectly. For example, if the password "moi_parol_007" is entered with Caps Lock enabled, we will get "MOI_PAROL_007", which is different from the first one and Skype will not accept it. Therefore, before entering your password, make sure that upper case is disabled, and if not, then press the Caps Lock key to switch to lower case.
Check and make sure that the keyboard layout is switched to the desired language. For example, if the password “moi_parol_007” is entered using a Russian keyboard, we will get “ьшшш_зфкшд_007”. That is why, when logging in, you need to make sure that the desired keyboard layout language has been selected. On Windows and Linux, the layout is changed using the combination Alt + Shift, and on Mac OS X - Cmd + Space.
Select the correct account type. The fact is that Skype allows you to log in using your “Skype Login”, “Microsoft Account” and “Facebook”. But each of them has completely different authorization data. Therefore, if you see a different login form, click on the “Log in with a different account” link and select the correct one.
If everything is in order with points 1, 2 and 3, then you need to find out what the problem is: is it an incorrect password, or something else? To do this, go to the page login.skype.com/login and enter your username and password - if you get an error there too "Identification error. Please check your login and enter your password again" This means that the login or password is indeed incorrect and you will have to restore access to your account.

How to sign out of Skype?

Some users mistakenly believe that they have closed Skype by minimizing or closing the main program window. In fact, to close Skype you need to right-click on the system tray icon and select “Quit Skype”.

To make sure that the Skype program has been completely closed, open the “Task Manager” by pressing the key combination Ctrl + Shift + Esc and try to find the “Skype.exe” or “SkypePM.exe” process in the list of processes. If it is not there, then the program was successfully closed. And if such a process has been found, right-click on it and select “End process tree”.

How to install the latest version of Skype?

To avoid errors and use the latest Skype features, it is recommended to install the latest version. On our blog, all the links necessary to install the latest version are collected together and lead only to official sources. Therefore, to install the latest version of Skype:

Go to the Latest version of Skype page
Select your operating system from the list
Download and install Skype

How to change the disk serial number?

Sometimes changing the hard drive serial number (HWID) can help resolve authorization issues, especially when your device has been locked. To change the hard drive serial number:

Download the free program (it does not require installation)
Run the file with administrator rights (right click → run as administrator)
Select your system drive (most likely C:) from the “Disk (Hard/Floppy)” list
In the “Serial Number” field, change a couple of numbers or Latin letters
Click the Change button and restart your computer

How to remove problematic files?

Skype has a couple of files, the deletion of which, in some cases, can bring the program back to life. To remove them:

“Unfortunately, we were unable to connect to Skype” - such a message can confuse an inexperienced user. We will talk about how to solve this problem, where to start and what to pay attention to in this article.

The error "Sorry, we couldn't connect to Skype" usually appears for the following reasons:

No Internet connection;
The application is blocked by an antivirus;
Outdated version of the messenger;
Something is wrong with Internet Explorer.

Failed to connect to Skype: what to do?

If you see such a window, it means that first you need to figure out what happened, and most importantly, stop panicking. We will calmly check everything in order.

1. Diagnostics of network connection.

After thoroughly checking all the wires and contacts, see what's wrong with the connection settings. Go through the Control Panel to the “Network and Sharing Center...”.
If you have any difficulties, just call your provider and check whether there is a signal or not.

We talk about a similar failure in the material “” and help you find a way out.

2. Blocking by antivirus software.

Try turning off this security program, at least for the duration of authorization in the application. It often happens that it comes into conflict with Skype, especially if you use little-known software. Don't forget to also find out what's wrong with the Windows firewall, because it can also disrupt the normal course of business. Take a look at its settings and check if the messenger is blocked there.

3. Why does it still say “Unable to connect to Skype” if there are no problems with the Internet? You should update your messenger version. It's not difficult, and in the end you'll get a more advanced version of the program for pleasant communication on the Internet. If so, read our article with recommendations on this topic.

4. Internet Explorer is buggy.

What does this have to do with it? It so happens that the parameters of these programs are interdependent. In addition to the fact that it is advisable to update your browser to a newer version, you must also disable the option to work offline in its settings. Path: File - Offline mode.

These are the main reasons why anyone might get the Skype error “Unable to connect to the Internet”. We hope that our solutions to it will be useful and effective for you.