What to do if viber doesn't work. Viber slows down, crashes, freezes
Good afternoon Messengers have long become an integral part of our Everyday life and workflow. Therefore, when Viber does not work in background and regularly displays the message “the application is not responding”, this becomes a real disaster. But our site will help you by telling you how to solve the most popular bugs and what causes them in the first place.
If your messenger stops working in sleep mode, you may accidentally miss some important calls or messages. But this problem can be easily solved.
First, check if you have the appropriate settings:
- Go to “Menu”, click on “Settings”.
- Go to the Notifications tab.
- Check that the option “show messages when the screen is locked” is active.
If this doesn't help, see if your messenger is updated. Sometimes the old version of the program may start to work incorrectly.
The problem may be with your phone! On some models, notifications are disabled by default.
Viber application is not responding - what to do
IN Lately Many users complain that their messenger constantly crashes. The program displays an error like “the application is not responding” several times every day. And, unfortunately, not a single user can do anything about it.
Reason unstable work There were constant interruptions on the developer’s side, caused, among other things, by the blocking of telegrams in the Russian Federation, which continues today. We can only wait until the problems are fixed.
To be on the safe side and make sure that the bug is not on your side, reboot your device.
Why Viber does not work via mobile Internet
Despite the fairly simple and minimalistic interface, as well as a not too large set of functions, the messenger is quite voracious. He quite quickly “eats” absolutely all the Internet that he has available.
Therefore, it is not surprising that through Mobile Internet The messenger works very poorly. Usually the network connection is quite slow, so most messages and pictures will not load.
There is only one solution - switch to a more stable type of connection. Turn on wireless Internet or increase your connection speed (switch from G to E or 3G).
Why does viber not work on a laptop, PC, phone?
Viber is often on various platforms, including on windows background, does not work due to its internal errors. Some contradictions may arise in internal files or data used.
To solve the problem, it is often enough to simply close and reopen the program. At the same time, turn off even the process itself so that viber does not work even in the background.
If this does not help, try restarting your phone or computer, thereby clearing the RAM. Finally, last method- This complete reinstallation programs.
Why Viber does not work without Wi-Fi and via Wi-Fi
A couple of subheadings above, we talked about the fact that the messenger does not want to work without Wi-Fi, categorically refusing to download anything using the mobile Internet. But sometimes the opposite problem occurs - the program does not work via wireless communication.
If you are trying to access the messenger via the Internet from a third party, then the problem most likely lies in established prohibitions on traffic. Many companies block access to such software via wireless communications.
If you are sitting across home connection, then the reason may be full cache. Clean it through CCleaner or your phone's "Applications" settings.
Why does the microphone not work in viber?
First of all, check how the device behaves when running in other programs. If the microphone does not work even during a normal call, the problem is in the hardware. Contact a specialist.
Go to the application settings, find the “Audio and Video” item there, look at the position of the microphone slider. If it's on the left, then simply increase its volume by dragging it a little to the right. There, check which microphone is on the list.
If this doesn't help, check system requirements applications. Maybe your device is already outdated, so Viber lags on it.
Video call in viber does not work - what to do
If a video call doesn't work, the problem may be that your smartphone simply doesn't know how to work with it. Not all phones are capable of receiving and making video calls. Old models, on which the messenger is difficult to launch, will not allow you to talk.
In addition, this function is not available when the Internet is slow. To make a video call, the program requires a lot of traffic. And if there is not enough of it, the connection will simply break.
Quite often the reason lies in the operation of the antivirus. Many viruses use a webcam, so antivirus software can automatically block access to it. Try disabling protection and try calling again.
On your phone, you must give the app access to the camera:
- Go to your phone's Settings.
- Go to "Applications".
- Click on the viber icon.
- Click on "Permissions".
- Check the box next to “Camera”.
Why does Viber's speakerphone not work?
Rejection reason speakerphone- absence necessary permits. Therefore, just use the above algorithm designed to fix camera bugs and give the program access to the speakers.
The second reason is the volume slider turned to minimum. Just increase the value to maximum.
conclusions
If Viber does not work and constantly throws errors, most likely the reason is damaged files. And, unfortunately, you will most likely have to reinstall the software, losing all group dialogs.
Video review
Viber connection problem
Viber, like any human-created program, can fail for one reason or another. One of these manifestations is the situation when Viber does not work via the mobile Internet. For comfortable work needed high speed internet, suitable for these purposes wireless points Wi-fi access or 3G mobile internet. Try connecting to one of these networks and testing Viber, in most cases the problem with the Internet disappears.
If you see this message, try to check that other applications transmit and receive data from the Internet without problems. For example, open your browser and open any website or launch the application Vk, Instagram, Odnoklassniki my page. If the listed programs launch without problems and work normally, then the problem is directly with Viber on the phone. At the end of the article, recommendations for troubleshooting are given.
Viber slows down
Another common problem is that Viber slows down and freezes. To solve the problem, we recommend rebooting your smartphone; in 90% of cases this helps restore the application to full functionality. If the program continues to work unstably, delete the program (after saving necessary information), clear the cache in your smartphone settings, restart your phone and install Viber again.
No connection and other Viber problems
The program is constantly being improved and developers make changes to Viber from time to time. And although they try to perform all updates in such a way as not to cause problems, users do not notice it. But sometimes there are still some problems on the server side related to their availability (debug status, reboot, etc.). Of course, this problem is not standard, so you just need to wait a little time.
It’s hard to hear your interlocutor on Viber
Interference, delays or partial swallowing of “letters” when talking with an interlocutor is a bad (slow) Internet connection. For high-quality transmission sound signal(voices) need to provide a communication channel throughput about 1 Megabit. Check Vibera's functionality Wi-Fi channel with stable connection without delays.
Tips for improving Viber performance.
Below is a list of simple actions that will help you restore the functionality of the application.
- reboot your phone (turn it off and on again);
- checking for a stable Internet connection;
- deleting the application from your smartphone (save the necessary data first), clear the cache, and then reinstall the application;
- Before deleting the program, you should wait a little; perhaps the service is not available on the developers’ side.
If the problem has not been resolved, you can ask your question in the comments or contact official service Viber support.
If you are asking yourself the question " Why doesn't Viber work?" - this article will help solve the problems that have arisen. After carefully reading the recommendations, you can independently troubleshoot any problems with the application.
Viber does not work on the phone
In terms of the number of installations, Viber, of course, is the leader on smartphones, having long left behind the 500 million mark. Based on the statistics of user requests, the following most common problems can be identified:- Viber does not send messages.
- There is no connection.
- Unable to make a call.
- Viber is installed, but does not start.
- Stickers are not sent to Viber.
- Reboot your smartphone
- Make sure you have a stable Internet connection, because... Viber does not work without the Internet.
- If you use it for the Internet Wi-Fi network, disconnect from it and connect using 3G. You need to try changing the connection to find out whether the program works with the Internet or not.
- Delete the program cache.
Note: problems with the operation of Viber may be due to the presence of debugging work on the side of the company’s central servers, because the program is constantly evolving and developers are adding new functions and capabilities. You should wait a little; it may not take much time to fix the problems.
You can contact the official support service:
Open the support page http://support.viber.com/customer/ru/portal/emails/new
Form feedback to describe the problem is available in Russian (you need to fill in the required fields).
Before sending the notification, check that all lines are filled out correctly. As a rule, the answer will not be long in coming and will be sent to you by email.
Viber does not work on computer (Windows)
Another common version of the application is on a Windows laptop.What problems may arise most often:
Other possible steps: install operating system updates, check if the ports are open: TCP: 5242 and 4244 UDP: 5243 and 9785.
How to check and open ports on Windows 7 / Windows 8 / Windows 10
- In the search bar, enter the word “firewall”
- Click on the name “Windows Firewall”
- Open Advanced options
- Select “Rules for incoming connections”
- We indicate the path to the program and step by step create the required rule.
If you have any questions, ask in the comments, I will be grateful for the like at the bottom of the article.
is a program with which you can send SMS, make calls and transfer files (photos, videos, audio). It works on almost all known operating systems and is installed both on the phone and on other devices. The application is economical, does not consume traffic while in the background, and also efficiently uses battery power. Does not require any special equipment from the device system settings. If Viber doesn’t work, don’t worry, we’ll tell you what to do in these cases.
Anyone can download and install the utility; it is available for free and no registration is required when downloading. The installation procedure is also extremely simple, you just need to follow the step-by-step instructions. But sometimes there are situations when Viber Messenger does not work and you need to know what to do with the application in such situations.
What to do when Viber doesn't work
What can affect the operation of the utility so that it stops working? This sometimes happens, especially with those programs that work via an Internet connection, and there can be many reasons for the breakdown. One of the most important is the failure of the Internet on your device. To fix the problem, you will need to temporarily disconnect your phone or tablet from the router that distributes WiFi. And then check if the application works on a 3G connection. The utility may freeze, to fix this simply reboot mobile device. Very often this helps to configure the application so that it functions as before.
First of all, try updating Viber to the latest version:
- (Russian version)
In addition, problems may occur on the server side. Since the utility is constantly being developed and updated, this requires turning off the servers and rebooting the system from time to time. This difficulty is not natural, it happens rarely, but it can still cause your conversation to be interrupted. If the network signal is very weak or interrupted during a conversation, your dialogue may be interrupted or the caller's hearing may be impaired. To prevent this from happening, the creators recommend using stable networks. It’s good if it’s WiFi, and at a speed of at least 1 Mbit per second.
If the application still does not resume operation, they suggest doing the following:
- Reboot the device on which Viber is installed;
- Make sure that the network is connected to the gadget;
- Remove the application and devices, and then reinstall it;
- If the problem is not on your part, wait until the problems on the servers are fixed.
This way, you can fix any problems with the program and continue to use it.
Thanks to such wide functionality, the application is actively gaining the attention and recognition of users. More than 400 million people around the world have downloaded and installed it on their devices.
Viber was created in 2010. Since then, almost every year more and more new versions of the program have been released. Thanks to this, it can be installed on any device, because it works on any mobile platform. By updating the utility every year, the developers add more and more new features and capabilities. More recently in
is a program with which you can send SMS, make calls and transfer files (photos, videos, audio). It works on almost all known operating systems and is installed both on the phone and on other devices. The application is economical, does not consume traffic while in the background, and also efficiently uses battery power. Does not require special system settings from the device. If Viber doesn’t work, don’t worry, we’ll tell you what to do in these cases.
Anyone can download and install the utility; it is available for free and no registration is required when downloading. The installation procedure is also extremely simple, you just need to follow step by step instructions. But sometimes there are situations when Viber Messenger does not work and you need to know what to do with the application in such situations.
What to do when Viber doesn't work
What can affect the operation of the utility so that it stops working? This sometimes happens, especially with those programs that work via an Internet connection, and there can be many reasons for the breakdown. One of the most important is the failure of the Internet on your device. To fix the problem, you will need to temporarily disconnect your phone or tablet from the router that distributes WiFi. And then check if the application works on a 3G connection. The utility may freeze; to fix this, simply restart your mobile device. Very often this helps to configure the application so that it functions as before.
First of all, try updating Viber to latest version:
- (a new version);
- (Russian version)
In addition, problems may occur on the server side. Since the utility is constantly being developed and updated, this requires turning off the servers and rebooting the system from time to time. This difficulty is not natural, it happens rarely, but it can still cause your conversation to be interrupted. If the network signal is very weak or interrupted during a conversation, your dialogue may be interrupted or the caller's hearing may be impaired. To prevent this from happening, the creators recommend using stable networks. It’s good if it’s WiFi, and at a speed of at least 1 Mbit per second.
If the application still does not resume operation, they suggest doing the following:
- Reboot the device on which Viber is installed;
- Make sure that the network is connected to the gadget;
- Remove the application and devices, and then reinstall it;
- If the problem is not on your part, wait until the problems on the servers are fixed.
This way, you can fix any problems with the program and continue to use it.
Thanks to such wide functionality, the application is actively gaining the attention and recognition of users. More than 400 million people around the world have downloaded and installed it on their devices.
Viber was created in 2010. Since then, almost every year more and more new versions of the program have been released. Thanks to this, it can be installed on any device, because it works on any mobile platform. By updating the utility every year, the developers add more and more new features and capabilities. More recently, games have become available, and it is also possible to make video calls between computers. A little more and it will not just be the main serious competitor for Skype, but will completely replace it in this service market. After all, Skype is already in comparative characteristics loses in many ways. and it will be very easy to install on your smartphone. If it is not yet on your device, download it and you will see from your own experience how convenient the utility is to use.
Viber (Viber, Viber) is a modern messenger through which you can make regular and video calls, send messages, exchange content for free, but only if you have stable connection to the Internet.
The first version of the application was adapted for smartphones and tablets on Android and iOS, and later appeared full-fledged program for personal computers running Windows OS.
Viber does not start: reasons and solutions
If you are faced with the question “Why doesn’t Viber start?”, then in this article you will find a solution to this problem. By following the instructions, you can independently fix the problem associated with the malfunction of the messenger.
Viber is used on personal computer and smartphone, so first let’s clarify on which device the application does not work correctly.
Viber did not start on the smartphone
“The Viber application is installed, but does not start” - this problem is one of a dozen pressing questions that arise daily among users of the messenger. What to do if Viber does not open and why does this happen?
There are few reasons why Viber does not work on your phone. If we consider the structure of the messenger, then there is nothing complicated in the internal architecture, and the problems in its operation can be listed on one hand:
Reason 1: Problems downloading the updated version of the program
We must make sure that the connection is connected to the network and that the connection is active, and restart the update. If the updates are fully downloaded, and Viber is glitchy or disabled, only reinstalling the application will solve the problem. And to save important data, we will make a backup of the message history: menu - section “Settings” - “E-mail log”. 
Reason 2: Outdated version of the application
Check version last update programs with data on the official website: “ Reference» – « About the application", and download the update if necessary. 
If this does not produce results, then you can resort to the last option - reinstall the application on your phone. To delete old version, press and hold the Viber icon on the desktop - two inscriptions will appear at the top: “ Delete" And " About the application" Drag the icon to the inscription “ delete" and confirm the action.
Reason 3: The failure may be due to debugging work on the servers
The development company constantly updates versions and implements new features. Let's clear the cache: press and hold the Viber icon on the desktop - two inscriptions will appear at the top: “ Delete" And " About the application" Drag the icon to the inscription “ about the application» and confirm the cleaning. 
Good afternoon, readers of our portal! In our world there is not a single good program that works perfectly and without any errors or bugs. Even viber sometimes writes that the application has stopped, without even saying how to fix this annoying misunderstanding and what to do with such an error. Today we will deal with the problem and tell you how to solve it for experienced users and beginners.
Why does it say - Viber application has stopped
There are dozens of reasons for such a bug, and listing them all is not as easy as it seems. Often, each problem is individual, and you need to find your own approach to it.
But we found several standard bugs that can be easily solved:
- Errors in system files.
- Synchronization bugs.
- Unupdated software.
- Antivirus and firewall restrictions.
- Unexpected and random failure.
- Errors in random access memory(most often also random).
Some of these bugs are hidden in the hardware, and only an experienced technician can solve them.
The Viber application has stopped - what to do?
Correcting errors is not very easy. Not everything you can do on your own; for some things you will have to go to a specialist. However, we will give you a few clear instructions to solve the problem with your own hands.
The first thing you can do is clear the cache to get rid of duplicate data and strange replacements. On a computer this is done using CCleaner programs, which you can download from our website.
On the phone the algorithm is as follows:
- Go to "Settings".
- Find the “Applications” item there.
- Click on the desired icon.
- Find the Clear Cache button.
- Wait a little.
If this doesn't help, go to your app store and go to the updates section. Check if there are any new updates for the application. If the Update button is available, click on it.
Open yours antivirus program. See which objects are in quarantine or on the deleted list. There may also be messenger files.
As a last resort, you can reinstall your Viber. But keep in mind that this will remove all group conversations once and for all, as we already said.
conclusions
Usually a bug like this indicates that the problem lies somewhere on your side. Some errors in files, unupdated software or hardware failures. With our instructions you will be able to understand what to do!
Video review