This article describes steps to take if you are unable to download or save files using Firefox.

Note: The Refresh Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Consider using it before going through a lengthy troubleshooting process.

Table of Contents

Check the Downloads panel for blocked downloads

Firefox includes a download protection feature to protect you from malicious or potentially harmful file downloads. If Firefox has blocked an unsafe download, you will see a warning message about the file in the Downloads panel, along with options for handling the pending download. You can open the Downloads panel to view completed and pending downloads by clicking on the Downloads button (the down arrow on your toolbar). See the articles and How does built-in Phishing and Malware Protection work? for more information.

Clear the download history

Clearing the download history can fix some problems with downloading files:

Choose a different download folder

Firefox may not be able to download files if there is a problem with the folder in which downloaded files are saved:

Reset the download folder

If you have tried the above suggestions, you can restore the default Firefox download folder settings:

1. In the address bar, type about:config and press EnterReturn.

   • The about:config "This might void your warranty!" warning page may appear. Click I accept the risk! to continue to the about:config page.
2. In the Search field, enter browser.download.
3. If any of the following settings have a status of user set modified, reset their values. To reset a value, right-click hold down the Ctrl key while you click the setting and select Reset from the context menu:
   • browser.download.dir
   • browser.download.downloadDir
   • browser.download.folderList
   • browser.download.lastDir
   • browser.download.useDownloadDir
4. If desired, you can revert back to your preferred download folder settings by changing your Firefox settings .

Choose a valid download folder in Safari Preferences

If you receive the error could not be saved, because an unknown error occurred., your problem might be caused by an interaction with the Safari browser and your operating system.

To fix the problem, open Safari"s Preferences and change the Save downloaded files to: setting to a valid folder (such as your Desktop). Then restart Firefox.

Delete corrupt plist file

If you receive the error could not be saved, because you cannot change the contents of that folder. Change the folder properties and try again, or try saving in a different location., your problem might be caused by corrupt plist files.

To fix this problem, go to your home directory and delete this preference file:

• ~/Library/Preferences/ com.apple.internetconfig.plist

Change file type settings

If downloading certain file types does not work, check to make sure Firefox is not set to handle those file types differently from others. See Change what Firefox does when you click on or download a file for instructions on how to view and change how different file types are handled.

Reset download actions for all file types

To reset how all file types are handled by Firefox back to default:

Remove Download Manager plugins

On Windows, third-party download manager plugins can interfere with Firefox downloads. Download Manager plugin files that get added to the Firefox plugins folder include the following, listed by the download manager program and the associated plugin filename:

• GetRight: NPGetRt.dll
• WinGet: NPWinGet.dll
• Download Accelerator Plus: npdap.dll
• FreshDownload: npfd.dll
• Net Transport: NPNXCatcher.dll , NPNXCatcher(Audio).dll , and NPNXCatcher(Video).dll

See Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems for instructions on how to disable or remove plugins.

Configure Internet security software

Internet security software, including firewalls, antivirus programs, anti-spyware programs, and others can block certain file downloads. Check the settings in your security software to see if there is an setting that may be blocking downloads.

To diagnose whether Internet security software is causing problems, you can try temporarily disabling it, seeing if downloads work, and then re-enabling the software.

Sometimes there are situations in which the user is faced with the inability to download files from the Internet. It seems automatic settings The Internet allows you to do this. Only for some reason the process does not start. What could have caused such a situation to arise? How to eliminate such problems? This will be discussed in this review.

A file cannot be downloaded from the Internet: causes of the problem

It’s worth starting by identifying the causes of this phenomenon, and there can be quite a few of them. One of the most common reasons is to protect files from being downloaded. We will not consider such problems in this review. Let us dwell only on everyday situations and the main ways in which they can be corrected. Among all that can be attributed to the reasons for the failure, the following circumstances can be identified:

— traffic limit;

— lack of disk space;

— exposure to viruses;

— interruptions in communication;

— blocking loading by the operating system security system or antivirus software software;

— incorrect settings connection and browser settings.

So, let's assume you can't download a file from the Internet. How to enter in this case? What can you do? No matter how trivial it may sound, such problems could have been caused by a simple lack of free disk space. Therefore, you must first make sure that there is free space on your disk. To do this you can use the properties menu disk partition or information in the status bar of Explorer. When using torrent clients, the problem may be that the user specified an incorrect download location due to a change in settings. Very often, a similar situation arises when the last time the download was carried out on a flash drive. Naturally, after removing it, the program will report that the volume is missing. In this case, you will simply need to specify a different folder into which the download will be carried out automatically. Almost all users today know how to download files from the Internet using torrent applications. It's quite simple: the torrent file is launched on the computer and the downloading starts automatically. If the process does not start automatically due to the fact that this moment If there are no available distributing computers, then setting a forced download will help.

If you are using a metered connection, you must first check in “ Personal account» availability of traffic. Perhaps you have enough traffic to open Internet pages. But the size of the downloaded files may well exceed the remaining limit. Viruses can also cause such problems. Most often this is associated with browser hijackers, when the malicious object redirects to other resources. In this case, you must perform full check systems through in-depth scanning. Best suited for this purpose special utilities, eliminating threats like Malware and Adware. From the "Control Panel" you can check whether there is an active connection in the settings network connections. However, it is easier to use the right mouse click on the connection icon for this purpose and call up the parameters. You can also go to the network adapter settings and view the device status there. Here you need to make sure that packets are currently being exchanged. If your connection settings have been lost, you can try to enter the required parameters again, using the properties of the IPv4 protocol for this purpose. However, first you need to set up automatic receipt of addresses. If this turns out to be ineffective, you can try disabling the proxy or experimenting with DNS addresses.

There are many different options. You need to go to the “Settings” section in your Internet browser and make sure that the checkbox next to allowing file downloads in the security settings is checked. If your computer terminal is a corporate network, then perhaps the blocking occurs on the part of the system administrator, who uses the appropriate setting group policies. In some cases, you can use another Internet browser for this purpose. It is quite possible that the download in this case will take place without any problems. Another unpleasant situation may be related to the fact that the operating room security system Windows systems recognizes the file you are trying to download from the Internet as potentially dangerous. In this case, you will need to turn off the Windows Defender and firewall and try downloading again. If the file downloads without problems, you can add the downloading program or resource to the exclusion lists.

Problems with antivirus software

Antivirus programs can also be overly concerned with system security. The Kaspersky Internet Security software package is a clear confirmation of this. The program can block even the most harmless files. To fix the problem, the user will need to configure an exception list and use additional tools. The same torrent client or downloader program may need to be added to the exclusion list. In some cases, removing Norton Online Backup, Norton Online Backup ARA and Ad-Aware Browsing Protection modules helps. Of course, it is not recommended to do this manually. Better to use for this purpose special programs, like CCleaner. As a last resort, you can delete the old version antivirus package or just install over the old version Last update, which will remove the outdated modification.

Connection problems

If software connection failures occur, there is no need to manually correct the situation. You just need to download the official FixIt utility from Microsoft. This utility will allow you to automatically correct errors and failures, including those related to the Internet.

is not only a tool for displaying sites, but also a tool for downloading files from the network to a computer. Today we will look at the main reasons why Yandex Browser does not download files.

The inability to download information from Yandex can be influenced by a variety of factors.

Reason 1: Lack of hard drive space

Perhaps the most common reason why a file cannot be saved to a computer.

Open Windows Explorer In chapter "This computer", and then check the status of the disks: if they are highlighted in red, then you are very low on free space.

In this case, you have two options to get out of the situation: either save the files to a free local disk, or free up space on the current disk so that there is enough space to download the file.

Reason 2: Low network speed

Please also note that if your Internet connection is intermittent, the download will be interrupted, but the browser will not be able to resume it. In addition, loading problems will occur not only in Yandex, but also in any other web browser on the computer.

If you suspect that the inability to download a file to your computer is due to “bad” Internet, if possible, connect to another network to confirm or refute this guess. If the file was downloaded successfully when connecting to another network, then you need to worry about improving or changing your Internet connection.

Reason 3: lack of a specified folder for downloading files

By default, Yandex Browser is set to a standard folder for downloading files "Downloads", but as a result of a malfunction in the web browser or user actions, the folder can be replaced, for example, with a non-existent one, which is why downloading files cannot be completed.

Reason 4: Profile folder corruption

All information about the browser is saved on the computer in special folder profile. This folder stores information about user settings, history, cache, cookies and other information. If for any reason the profile folder has been damaged, this may result in you being unable to download files from the web browser.

In this case, the solution may be to delete the current profile.

Please note that deleting a profile will entail erasing all user information stored in the browser. If you do not have data synchronization activated, we recommend setting it up so that all information is not irretrievably lost.

Reason 5: viral activity

It's no secret that the vast majority of viruses are aimed specifically at damaging the browser. If files on your computer from the Yandex web browser do not want to be downloaded, and in general the browser itself is unstable, we strongly recommend that you run a system scan on your computer for virus activity.

Reason 6: the browser is not working correctly

Actually, just as the previous reason can become the main factor in the incorrect operation of the browser, so can a conflict with other programs, system failures, and more. If the browser does not work correctly, you need to reinstall it.

Reason 7: download blocked by antivirus

Today, many antivirus programs act quite aggressively towards browsers, mistaking their activity as a potential threat.

1. To check if your antivirus is causing the problem we're looking at, simply pause it and then try downloading files to your computer again.
2. If the download was successful, you will need to go to the antivirus settings, where, depending on the manufacturer, you may need to allow downloading files in Yandex.Browser or even add this program to the list of exceptions in order antivirus program did not block the activity of the web browser.

Reason 8: System failure

In rare cases, the inability to download files to your computer may be negatively affected by the operating system, which according to various reasons may not work correctly.

As you can see, there are enough ways to solve the problem with downloading files from Yandex Browser. We hope these recommendations were useful to you and you were able to return your popular web browser to normal functioning.

But alas, not everything goes so smoothly. Sometimes when downloading files, users still have to deal with various problems, among which the most common is a strong drop in download speed, as well as long-term connections to peers when downloading content never starts. There can be many reasons for this behavior of a torrent client. Among the most common are the following:

• The banal lack of a sufficient number of distributors
• Using an outdated version of a torrent client
• Common problems with internet connection
• Using VPNs that do not support torrenting
• Connect to public Wi-Fi, local networks, whose policy prohibits working with the BitTorrent protocol
• Incorrect settings torrent client: encryption disabled, IP filter enabled, channel width limited
• The port used by the torrent client is closed on the computer.
• The connection is blocked by an antivirus or firewall.
• P2P traffic is limited by your ISP.

The first thing to do is check the quality of your Internet connection. Make sure that there are no connection problems on your PC, measure the Internet speed using another service. If this is all right, check the availability of peers.

If there are no distributors or there are very few of them, and the download speed is very low, the best thing is to download the torrent from another resource or wait until other participants join the distribution.

Try restarting the client, there may be some temporary local problems. If problems started after making changes to the settings, try resetting them to default values. For, for example, this can be done by going to the location C:/Users/Username/AppData/Roaming/uTorrent and deleting the settings.dat file.

Use the latest version of the client whenever possible. It was noticed that when working in outdated versions Sometimes there are connection problems. Make sure that the application is not blocked by an antivirus or firewall, and if restrictions are detected, add the program to the white list.

If you are using a VPN or proxy server, try changing the service. Make sure the port used by the torrent client is not blocked. To do this, go to the settings, switch to the “Connection” tab, copy the port for incoming connections and connect it through portscan.ru or another similar service. You can also generate new port by clicking the corresponding button.

It happens that torrent traffic is limited by the provider. To know for sure, contact your provider's support service. If you receive an affirmative answer, force protocol encryption to be enabled in the BitTorrent settings section.

This does not guarantee a 100% positive result, but the method is definitely worth a try. To bypass ISP restrictions, you can use proxies and VPN services.

What else can you do if the torrent downloads slowly?

Disable the IP filter in the client settings, this will increase the number of connected peers. Go to the "Advanced" section, find the ipfilter.enable parameter and set its value to false (NO).

At the same time, we recommend checking whether the download channel width is limited in the settings. The maximum reception speed value in the “Speed” section should be 0 (unlimited). And one last thing. Some router models have a traffic shaping/QOS option. If it's enabled, disable it.

If you have previously used another program to view Internet pages and decided to install a browser from Yandex, you will need to download it from the official website https://browser.yandex.com/?lang=ru. This article discusses cases when this program for some reason is not downloaded from the specified website, and also describes what to do if the Yandex browser does not install.

There are several reasons why the Yandex browser may refuse to install in the usual way. These include:

• Problem with internet connection.
• Insufficient hard disk space.
• System crash while downloading the installation file.
• Virus attack on a personal computer.
• Incorrect deletion previous version browser.

When you go to the official browser download website, the system prompts you to download a small installer file. Its purpose is to start the process of downloading and subsequent unpacking and installation of the program. Since all service files are downloaded and installed simultaneously, any communication failure at this moment can interrupt the process.

If you have poor internet (only currently or always), you are unlikely to be able to install the Yandex browser in this way, since the installation process can be interrupted every time and urgently completed as a result of a break.

In this case, users need to download another installer - the so-called offline version. It has a significantly larger size, but allows you to install a browser from the Yandex developer even on those personal computers on which this moment There is no working internet connection at all.

To download the offline version of the installer, you need to follow this hyperlink http://browser.yandex.ru/download/?os=win&full=1 - and the download process will start automatically.

Lack of free space

Other probable cause failure during the download of the exe file or the installation process itself - insufficient free space on system disk. There are several simple ways Quickly free the disk from unnecessary information:

• A disk cleaning utility preinstalled in Windows.
• Emptying the Trash.
• Deleting files manually.
• Uninstalling programs.

To launch the utility for HDD cleaning, users are required to do the following:

Deleting data

When users delete a file, it is not completely erased, but placed in a special menu called the trash. Thanks to this function, you can change your mind and return the information you need back. However, as long as data is stored in the Recycle Bin, it continues to take up disk space. To delete them, you need to right-click on the “Trash” shortcut on the desktop and select the “Empty” action.

The next way to free up space on your PC is to delete unnecessary files and programs. Try opening the "Downloads" directory and see what's saved there. Most users don't even know how much disk space a given folder can take up.

Incorrect deletion

If you have previously used the Yandex browser, you may have forgotten to remove it from your computer, resulting in old version interferes with the installation of a new one. Try running the application to uninstall the software, as described in the previous section of the guide, and find the Yandex browser there. If you can find it, uninstall the program before downloading and installing the new version.