Beeline corporate customer service center. Beeline for legal entities hotline phone number

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Beeline hotline

Today, every serious organization must have a professional technical service support. Only in this way will it be able to provide high-quality and professional services that will delight consumers. This technical support should provide assistance to customers at every stage of cooperation. As a result, this can lead to an increase in the customer base. And in this matter, the Beeline operator, which is known as VimpelCom, is one of the largest operators in the world, which does not lag behind its competitors in this matter.

Mobile company Beeline is rightfully one of oldest groups operators that have integrated telecommunications services in Russia and the CIS countries. This company provides services according to the most different directions, for example, data transmission using wireless communication on the Internet. If you are an active client of this company, then you may have certain questions that require quick solution. What to do in such cases? For this purpose, a Beeline hotline was created. You can call the phone hotline from any landline or mobile phone. So, you can contact the Beeline operator, who will provide you with comprehensive information. So, by calling one of the Beeline hotline numbers, the operator will provide you with the following information:

You will be able to obtain information about the status of your balance. Moreover, you will be able to find out why your balance has decreased, how exactly it can be replenished, and what functions are available to you if your balance is zero.
You can also find out about the current tariff plan. For example, you will learn about prepaid or postpaid payment systems.
Information about the SIM card is also provided. You will learn how to connect your relatives or friends to Beeline, auto-identify or identify the number. Or what to do in a situation if your phone is stolen by intruders. You will be provided with information on how to quickly restore or change your SIM card.
You will also learn about how to receive mms, sms services and how to disable them, respectively.
The hotline operator will answer questions mobile internet, for example, how to connect it, how to register a Beeline modem, and so on.
Information about roaming is equally important. You will be able to get accurate information about roaming tariffs for international and intercity calls.
If you are interested in creating a personal account, then the hotline number will come in handy.
If you want to know secure communication, for example, how scammers operate, how to check short numbers, what to expect when roaming, and the like.

These are just some of the topics and questions that you can discuss with the hotline operator. The most important thing is to behave correctly when making calls, especially if you are faced with injustice. After all, often the problem is not as serious as you can make it out to be. Therefore, politeness and tact in a conversation with a Beeline hotline operator is the right way to a successful resolution of the conflict.

Advantages of the Beeline hotline

In order to communicate closely with its clients, the commercial company Beeline has created a unique structure called a hotline. By calling the hotline number you can get accurate information on a particular issue. Moreover, you can make your suggestions or make a complaint about a particular service. And oddly enough, it was Beeline that was one of the first to offer such an interactive service. You can call the Beeline hotline from absolutely any landline or mobile phone. Moreover, all calls are absolutely free, which makes it possible to contact us at any time and at any time of the day. Over all the years of its existence, the Beeline company has established almost to perfection this service. The following advantages of the Beeline hotline can be highlighted:

Beeline operators work around the clock. If necessary, you can call the hotline at any time of the day. At the same time, it doesn’t matter where you are in Kamchatka or Kaliningrad. Thanks to this, you can resolve issues without leaving the cash register.
Operational solution emerging problems. When using any service, you may encounter unpleasant situations, this also applies to the Beeline operator. An interesting case was recently recorded, which confirms that the work of the hotline is truly effective. One person had roaming service activated. But the fact is that he was on Russian territory, namely near the border with China near Barnaul. As a result, mobile phone the signal attracted a signal from a tower that was located in China and, as a result, with the roaming function enabled, the person’s money was withdrawn. But what amount? Just think about it, the subscriber’s account went into a big minus, namely 9,260,000 rubles. When the subscriber discovered this, he immediately called the hotline and fully explained the problem. K4ompnaia promptly checked the information and, as a result, completely recalculated the amount as for conversations in Russia. Just imagine if the hotline didn't exist!
Politeness and courtesy. Not a single consumer in Russia is accustomed to politeness. And this is due to the Soviet mentality, which is alive even in the new generation. You can often hear a rude and harsh answer addressed to you if you call this or that company. But the same cannot be said about the Beeline service. Each operator knows how and what to say to each calling client. Although, to be objective, politeness is a strict rule and even a requirement of the company than a sincere desire to help you. And the operator feels responsible, because the conversation can be recorded. But this does not affect the result in any way. At Beeline, you will never hear rudeness on the hotline, even if you are clearly calling the wrong person. better mood. Politeness will calm you down and the problem will not seem so serious to you.
Objective consultation. By calling the hotline you can get not only advice and recommendations, but also the necessary advice on best rate for your case. Moreover, they can provide information for you technical plan. For example, you bought chinese smartphone, but you don’t know how to set up the Internet on it. Then the specialist is ready to provide you with assistance of this kind. The most important requirement is to implement right call phone. Moreover, the operator will not tell you that in this case the settings are not automatically supported. The operator will be scrupulous and will provide you with best solution. He will explain to you what needs to be done to configure certain settings. and even if you have absolutely no understanding of Internet settings or any other area, the operator will patiently and accurately set everything up for you.

So, from all of the above, the conclusion is obvious: the Beeline operator sets an excellent example of competent technical support their subscribers using a hotline telephone. Just imagine if all companies were equal to this level.

As soon as you call the hotline, you will receive answers to your questions in the shortest possible period of time. Although you can visit the representative office in person at one of the Beeline branches in Russia, a hotline is an ideal solution for busy people. You can save your precious time. You can be confident in the competence of each operator who has basic knowledge of psychology. This will already contribute to a comfortable and productive conversation. Each client who calls the Beeline hotline is guaranteed to receive an accurate answer to the question that interests you at the moment.

Besides individuals, the provider actively cooperates with corporate clients. Created for them favorable conditions to improve business performance and profitability through effective communication. But legal entities Questions also arise that are difficult to resolve on your own. In such cases, you need to maintain contact with the operator. We'll tell you how to establish a communication channel with your provider and tell you the Beeline technical support phone number for business.

During use mobile communications or fixed telephony Sometimes problems may arise that the subscriber is unable to solve on his own. In this case, it is advisable to request assistance from the operator’s specialists. To do this, you need to contact Beeline technical support. You can do this in the following ways:

A short number has been implemented to communicate with individuals. If you call it based on the decision corporate clients, you will be served anyway. Will automatically redirect to required service. But the disadvantage of this method is the long waiting time. You will need to listen to all the advice from the autoinformer, and then wait until they transfer you to another line.
For mobile communications issues, a technical support service telephone number for legal entities has been created - “88007000628”. IN in this case the waiting time is significantly lower, and the specialist is competent in the field corporate telephony. It is not necessary to memorize a long sequence of numbers; it will be enough to dial “0628” - when calling internal network Beeline.
If there are problems with fixed line, Internet or wired office telephony, then a dedicated contact “88007008061” is implemented for this purpose. Here you can find out and resolve your financial issues, get advice on setting up equipment.

Attention! Communication with service support is not subject to tariffs at any point Russian Federation and from any contact number.

In some cases, talking to technical support is not enough. In such a situation, you can personally visit the provider's service department. On current time Beeline sales centers are not divided into offices for corporate or physical clients. You can visit any of them, but you must take with you all the documents that confirm your legal status and identity. Contact any available manager in the salon and ask your question. Here you can connect additional products from the operator, resolve technical and financial problems, and also order a detailed invoice for the use of communication services for a certain period.

Service email address

To get a consultation with a specialist, you don’t need to leave your home in search of the nearest provider branch or remember long telephone numbers. Write your request to the established email address of Beeline for servicing corporate clients. Implemented technical support address " [email protected]" Therefore, the consumer can contact the mailbox and order an invoice for specific month services, call details, get login and password from account V personal account. You can send your complaints, suggestions, claims to this address. But for this you should use only established sample applications for official resource provider and certify all documents with a seal and signature directly to the head of the organization. Otherwise they won't have legal force.

There are additional mailboxes for solving specific issues:

« [email protected]» - to analyze technical problems and problems. Setting up office equipment and telephony.
« [email protected]» - for working with finances. Definition standing payments, implementation of accounts and detailing.
« [email protected]» — service maintenance issues.

How to start a chat with a Beeline specialist

If you have access to network space, you can resolve your problems directly online. To do this, you need to create a chat with Beeline employees. To implement this, log in to your personal account as a corporate subscriber. IN top corner allocated special button chat. After clicking it, a menu will open in which you need to enter your contact information, namely phone number and name, confirm the captcha. Next, a chat window will appear. In the appropriate field, describe your problem in more detail and detail. After some time, a qualified specialist will contact you by phone or chat and help resolve issues in the field of legal entities.

If you are a corporate client, you may have a question for the operator cellular communication. The article examined all effective channels for establishing communication between the consumer and the provider. Remember, specialists are ready to answer at any time of the day for free.

If you have just recently become a corporate client of Beeline, then the question of service will be natural, because with individuals everything is more or less clear: call 0611 or go to any communication shop. We will tell you below how a legal entity can resolve issues with Beeline communications.

Whenever you have questions regarding communication, your first instinct is to call. The number 0611 is open for individuals. If a corporate client calls him, then, of course, he will not be turned away, he will simply be transferred to the desired department. The disadvantage of this option is that you will have to wait quite a long time on the line. You can avoid this by calling a specially designated number: 8-800-700-06-28 from any phone or its short equivalent 0628 With Beeline cellular. The waiting time on the line here is less than on a regular number and specialists in the field answer corporate communications. If by calling 0611 they will help you connect to services and give you advice on the cost, then you can set up mailing lists, auto attendants and similar services only by calling 0628.

If you are a user wired internet or television, then the number for you 8-800-700-80-61 .

Here you can consult on financial issues, learn about communication problems and get advice on setup.

Sometimes a call isn't enough. These are cases when the operator needs to send an application by mail or a claim.

Email address for corporate clients of the Beeline operator

In this case, use mail [email protected]. At this address you can solve both financial issues, for example, order invoices on emai, order login and password to access personal account, so send complaints, claims and suggestions.

Do not forget that all documents must be prepared on company letterhead with the seal and signature of the manager. Sample applications can be downloaded from the operator’s official website.

For those who use fixed-line services, separate addresses are allocated:

[email protected]– to solve financial problems;
[email protected]– technical issues;
[email protected]- service.

Beeline corporate customer service offices

Legal entities can resolve their issues in person at any service office. Now there is no division into those that solve the problems of individuals and those working only with legal entities. Personal managers are allocated only to representatives of large businesses, so if you need specialist advice, please contact brand salon connection that is closest to you.

How to get a Beeline account

Let's raise this question separately, since it is one of the most common among new clients. Here are the most common options:

Print from the personal account of a corporate client. True, you first need to gain access. We wrote about this separately;
Get it at any Beeline office;
Order delivery by sending a request on letterhead to email address operator [email protected]. The same applies to detailing, delivery by fax, Russian Post, courier (in Moscow).

Typically, invoices are issued no later than the 6th of each month. You will receive it by email immediately. For convenience, you can activate the SMS account service. From the message you will learn information about the invoice amount and the date of its formation. Connect the option by number 067409231 .

Invoices are delivered by Russian Post and courier with a delay of up to 15 days.

Problems with mobile communications, the Internet or equipment cause the user to panic. However, all difficulties can be easily solved with the help of an operator. The support service helps solve the problems of its customers around the clock. Help is provided by phone, mail and SMS.

Beeline technical support phone numbers

Most effective way to get information or solve a problem – call the operator’s support service. Experts will help you switch to a new one tariff plan, manage services, get information about the number, set up the Internet. Beeline support service works around the clock. Anyone can contact the help desk, even if they are not a client of the operator.

Technical assistance numbers:

For questions related to the Internet, landline telephone and television: 88007008000.
To solve problems related to mobile communications: 0611, 88007000611, +74959748888.
For questions about USB modems: 88007000080.
For support Wi-Fi users: 88007002111.

You can contact a consultant at 0611. However, the client will be forced to listen to information about services until he finds a suitable item. Sections are constantly changing places and being supplemented, this makes working with the menu a little more complicated.

Beeline home internet technical support

If you change equipment or are not connected to the World Wide Web, you should seek help. Clients using home internet Beeline technical support number should be found in advance, this will help fix the problem faster. An online specialist will help the subscriber set up a router, modem or other device.

Communication methods:

Call 88007008000. The phone is valid in all regions of the country. All calls to the number are free.
Letter to the mail [email protected].
Virtual office. By using personal office the user can write to a specialist who will help solve the problem.
Home Beeline website.
User support forum.

The client should know that when contacting the operator to change the tariff, activate or deactivate services, it is necessary to provide personal information. The consultant asks for passport information and secret code. If there is no access to documents, it is recommended to use your personal account.

Alternative ways to contact Beeline technical support

In addition to talking to a consultant, you can get help in other ways. When you don’t have time to wait for an operator’s response, you should order call back or email. Beeline technical support is also provided on the official website. By selecting the “Ask a question” item at the top, in the right corner of the page, the client will be asked to decide on the method of communication.

Options:

“Feedback” item. Here the visitor will be able to describe the problem that has arisen and choose the appropriate method of communication. This could be a call back or an email.
“Chat with a specialist” item. The option allows you to communicate with a specialist in online mode. The user will be able to ask the consultant any questions.
If there is no telephone support available, you can send an SMS. A message describing the essence of the problem is sent to number 0622. Don’t forget about the operator’s departments. Qualified office staff can answer any question.
Technical support email. The operator also uses email to help users. You can ask a question at [email protected]. Postal service is also available for certain services. By address [email protected] assistance is provided via cellular communications, the Internet, and a USB modem. Mail [email protected] designed to support landlines, Internet, television. Wi-Fi related questions can be directed to: [email protected].

Roaming assistance

Customers located abroad are provided with support by calling +74959748888. The phone is absolutely free and relevant for any country. Unfortunately, calls to other operator numbers are chargeable. You can also use online consultations on the company website or on social networks.

Any self-respecting company is open to its clients. Beeline is no exception in this. All technical, material or financial questions can be resolved by the Beeline support service, which operates in several modes: technical support by phone or on the website. It is important for the company that clients can always receive assistance from a consultant 24 hours a day, 7 days a week. How to call the support service and other ways to contact company operators - all this can be found in this article.

The most popular way to contact the Beeline operator is by phone

Each subscriber (even the most inveterate user, who seems to be unsurprised by anything) will always have some questions.

Either it is a transfer to another tariff plan, or connecting or disconnecting services, or vice versa, finding out information about the connected options for a specific number. Even sometimes customers are interested in information about the opening hours of the nearest branch.

All this and more can be solved by calling technical support at short number – 0611 . A call to this number is completely free for all users registered with Beeline.

By calling this number, the subscriber will be able to select a topic that interests him from the proposed voice menu, and if his question is not on the list, he can ask it in person with a specialist, who will immediately connect him to it.

For calls from landline phones, as well as users of other operators, there is a hotline 8 800 700 0611. This is a multi-channel phone through which any subscriber can contact the technical support center, and this can also be done for free, even while in another region.

Reference! For completely “lazy” users, Beeline suggests pressing the “1” button in voice menu to order feedback from the operator.

In addition, in order not to overload the line, the company has allocated several separate telephone numbers, by calling which you can solve questions specifically on a given topic.

These are the phone numbers:

+74959748888 – free phone support services for subscribers in international roaming.
88007000080 – technical assistance for those subscribers who have a USB modem from Beeline.
88007002111 – you need to call this number if you need personal assistant via WiFi.
88007008000 – a specially dedicated line for those who are interested home internet, television or telephone.
88007000007 – separate line for clients – legal entities.
0758 – application help desk "Mobile Security".

You can also use paid help desk

Online contacts of telecom operator Beeline

If you do not have the desire or time to call a technical support consultant, there is an alternative solution - customer support via the Internet. To do this, you need to go to the company’s official website and select “Help and Support” in the main menu.

In this section you can find the answer to all questions and instructions for use mobile network Beeline, as well as its other products. All contacts are available on the site to complain about the quality of the services provided or make suggestions for their improvement.

To resolve the issue as quickly as possible, each specific section has its own mailbox Moreover, in each region the mail to which you need to send a letter may differ. In order to find out required address email, you need to select your city in top menu site.

It will be useful to view:

Here are several addresses where you can send service requests:

[email protected] – issues related to mobile communications, the Internet, and modem maintenance are resolved here. Here you can write a complaint online about the quality of the above-mentioned services, apply for their connection or disconnection.
[email protected] – all wishes and suggestions related to home Internet and television should be sent to this mailbox and consultants will contact you as soon as possible. To do this, do not forget to leave contact phone number or another method of contact.
[email protected] - this is another one mail account, where you can send your questions regarding Wi-Fi.

Example letter

Alternative support channels

In addition to the above methods of contacting the operator, you can also resolve your issues by sending a request for SMS support 0622.

Your personal account also has the function of an assistant; you can register for it on the same official website of the company.