The capicom library was loaded but one of its signeddata components could not be accessed. Configuring Internet Explorer to work on ETP
Choose a section Configure for work on electronic trading platforms.
Possible mistakes
If, when working on the ETP, one of the error windows appears:
"Error! The CAPICOM library could not be loaded, possibly due to low permissions on the local machine."
"CAPICOM object is not installed"
“On your computer, the tools for working with digital signatures are missing or incorrectly configured. Contact the supplier of your certificate and CIPF."
"Unable to create object by Object Programming Server."
"Your browser does not have permission to use ActiveX objects."
then you need to follow the steps described below.
How to configure Internet Explorer
1. Make sure you are using Internet Explorer. If your version of Internet Explorer is lower than 10, then you need to run the 32-bit version (to do this, open the folder C:\Program Files (x86)\Internet Explorer and run the iexplore.exe file).
If you're using Windows 10, make sure you're not opening the Microsoft Edge browser, which has an icon very similar to Internet Explorer.
2. It is necessary to add ETP addresses to Trusted nodes.
- In Internet Explorer, “Tools” - “Internet Options” (“Browser Options”); go to the “Security” tab;
- select “Trusted Sites” (“Trusted Sites”); click the “Nodes” button (“Sites”);
- uncheck the box below “For all nodes in this zone, server verification (https:) is required” (not all ETPs work over a secure https:// connection);
- In the line “Add the next node to the zone” enter the ETP address (via http and https);
- insert the website address, after the double slash // put *. and website address. The entered address should take the form “http://*.kontur.ru/”;
- Click the "Add" and "OK" buttons.
3. For the “Trusted Sites” zone, allow the use of Active-X controls.
- in Internet Explorer “Tools” - “Internet Options”; go to the “Security” tab; select “Trusted nodes”; click the “Other...” button;
- In the “Active-X controls and connection modules” section, check “Enable” for all parameters.
4. Download and install CAPICOM-KB931906-v2102.
5. In IE 9 and higher, errors may occur that can be resolved by using the compatibility view (Go to Browser Options - Tools / compatibility view settings / add site address).
Note: these are general settings for all ETPs. On some sites, it is necessary to install additional components (for example, the KriptoPro EP browser Plug-in) necessary for the site to function correctly.
Thank you very much, Mikhail, everything was done promptly and most importantly it was clear to me... Since you and I found a common language. I would like to continue to communicate with you in the future. I hope for fruitful cooperation.
Olesya Mikhailovna - General Director LLC "VKS"
On behalf of the State Unitary Enterprise "Sevastopol Aviation Enterprise" we express our gratitude for the professionalism and efficiency of your company! We wish your company further prosperity!
Guskova Liliya Ivanovna - manager. State Unitary Enterprise "SAP"
Thank you, Mikhail, very much for your help with the design. Very qualified employee +5!
Nadiya Shamilyevna - entrepreneur IP Anoshkina
On behalf of the AKB-Auto company and on my own behalf, I express my gratitude to you and all the employees of your company for the productive and high-quality work, sensitivity to client requirements and efficiency in the execution of ordered work.
Nasibullina Alfira - Senior Manager"AKB-Auto"
I would like to thank consultant Mikhail for his excellent work, timely and complete consultations. He is very attentive to the client’s problems and questions, promptly solving the most difficult situations for me. It's a pleasure to work with Mikhail!!! Now I will recommend your company to my clients and friends. And the technical support consultants are also very polite, attentive, and helped with the difficult installation of the key. Thank you!!!
Olga Sevostyanova.
Purchasing the key turned out to be very easy and even pleasant. Many thanks to manager Mikhail for his assistance. Explains complex and difficult-to-understand things succinctly, but very clearly. In addition, I called the toll-free hotline and left a request online with Mikhail. They made a key for me in 2 business days. In general, I recommend it if you are saving your time, but at the same time want to have an understanding of what you are buying and what you are paying for. Thank you.
Levitsky Alexander Konstantinovich Samara
Personal thanks to consultant Mikhail Vladimirovich for prompt consultation and work on expediting the receipt of an electronic signature certificate. During the preliminary consultation, the optimal set of individual services is selected. The end result is received immediately.
Stoyanova N.L. - Chief Accountant LLC "SITECRIM"
Thank you for your prompt work and competent assistance! I was very pleased with the consultation!
Dmitry Fomin
Expert System LLC thanks consultant Mikhail for his prompt work! We wish your company growth and prosperity!
Sukhanova M.S. - AppraiserExpert System LLC, Volgograd
Thanks to the consultant, who introduced himself as Mikhail, for his efficiency in working with clients.
Ponomarev Stepan Gennadievich
Many thanks to consultant Mikhail for his assistance in obtaining the digital signature. For prompt work and advice on issues arising during the registration process.
Leonid Nekrasov
The company, represented by consultant Mikhail, does the impossible! Acceleration of accreditation in less than 1 hour! Payment upon delivery of the service. I thought this wouldn't happen. With full responsibility, I can advise you to contact the Center for Issuing Electronic Signatures.
If you experience the following errors when logging into trading platforms using digital signature, then you have a browser installed Internet Explorer 11, which does not work correctly with digital signatures and other components necessary for working with electronic platforms. To restore operation on electronic trading platforms, you must perform the following steps: 1. Install “CryptoPro EDS Browserplug-in”. a) Download CryptoPro EDS Browserplug-in and save it on your computer. b) Install the plugin following the instructions in the installation wizard. c) Restart Internet Explorer (if you had it running). 2. Open the menu Tools - Compatibility View Options and enter the address http://etp.roseltorg.ru in the add this website line and click Add:
The address roseltorg.ru will appear in the list of websites for which you have chosen to view in compatibility mode.
3. We go to the personal account of the site using the digital signature. This procedure can be repeated for all sites that have problems with logging in via digital signature. If the above methods do not produce results, then in order to restore work on electronic trading platforms it is necessary roll back Internet Explorer browser version up to 10 or 9 (this solution is not suitable for Windows 8.1). To remove the Internet Explorer 11 update, we recommend that you follow these steps: 1. Click the Start button, type Programs and Features in the search box,
and then click the View installed updates link in the left pane. 
2. In the Uninstall update section, go to Microsoft Windows.
List of documents for a legal entity:
1. Extract from the Unified State Register of Legal Entities (USRLE) no older than 30 days.
2. Passport
3. Company details
4. SNILS (Insurance certificate of state pension insurance)
5. TIN certificate
List of documents for an Individual Entrepreneur (IP):
1. Extract from the Unified State Register of Individual Entrepreneurs (USRIP)
2. Passport
3. SNILS (Insurance Certificate of State Pension Insurance)
4. TIN certificate
List of documents for an individual:
1. Passport
2. TIN certificate
2. SNILS (Insurance certificate of state pension insurance)
2. A window pops up: "Error! The CAPICOM library cannot be loaded, possibly due to low access rights on this local machine."
If, when working on the website roseltorg.ru, a window pops up: “Error! The CAPICOM library cannot be loaded, possibly due to low access rights on this local machine” You need:
1. Click on the yellow bar under the site address with the text “This website is trying to install the following add-on: “CAPICOM User Download v2.1.0.2” from “Microsoft Corporation”. If you trust this website and add-on and want to install it , click here...";
2. Select "Install ActiveX control";
3. Click on the "Install" button; This procedure must be performed until the window with this message stops popping up (this is individual for each computer). This is a one-time setup.
3. How to install a personal certificate?
Installing a personal certificate (your organization's certificate) can be done in the following way:
Via the "View certificates in container" menu
1. Select Start / Control Panel / CryptoPro CSP, go to the Service tab and click on the button View certificates in a container(see Fig. 1).
Rice. 1. “CryptoPro CSP Properties” window
2. In the window that opens, click the Browse button to select a container to view. After selecting the container, click on the OK button (see Fig. 2).
Rice. 2. Window for selecting a container to view
3. In the next window, click on the Next button.
Rice. 3. “Selected private key container” window
4. If the version of CryptoPro CSP 3.6 R2 (product version 3.6.6497) or higher is installed, then in the window that opens, click on the Install button, and then respond affirmatively to the notification about replacing the certificate (if it appears).
Rice. 4. Certificate viewing window
5. In the window that appears about the successful installation of the certificate, click OK
Rice. 5. Window “Message about successful certificate installation”
6. then press the ready button
Rice. 6. Window for viewing the selected certificate
5. Close the CryptoPro CSP window by clicking OK
Detailed information on installing the certificate is available at the following link.
4. How to set up email.
Configuring security settings for Outlook Express is carried out according to the following scheme:
1. Select the menu item Tools -> Accounts and open the Mail tab.
2. In the displayed list of accounts, select the one you want to configure and click the Properties button.
3. In the displayed dialog, select the Security tab, which allows the user to specify his personal certificates, which will be used when selecting the user’s personal keys for generating an electronic digital signature and decrypting incoming messages. The certificate selection dialog only displays certificates that have a matching email address and are allowed for email security
5. In the displayed dialog, select the Security tab:
6. In the displayed dialog, set the following modes:
a. Always encrypt messages when sending encrypted mail . Setting the enable mode allows the sender to decrypt the messages he has sent.
b. Include my digital ID when sending singed messages. Setting this mode to automatically add the sender's certificate to all messages. This mode allows you to exchange certificates using a signed message, and then use the resulting certificates to subsequently encrypt messages between recipients.
c. Send messages with an opaque signature / Encode message before signing. When Message Mode is enabled, all attachments will be combined into a single attachment with a digital signature included. If the mode is disabled, the signature is generated as one separate attachment for all attachments.
d. Automatically add sender certificates to my address book. When enabled, certificates sent as part of a signed message will be automatically added to the address book.
e. Check for revoked Digital Ds:
i. only when online. Installing a verification token means that each operation of generating or verifying an electronic digital signature will be accompanied by a certificate revocation check. To check for revocation, a Certificate Revocation List (CRL) is used, information about the location of which is recorded as an addendum in each user’s certificate. By default, this option is not enabled, and Outlook Express does not track whether user keys have been compromised.
ii. Never/Never.
No revocation check is performed.
5. How to sign a document.
There are 2 types of sending a signed document.
The first way is to sign the document itself and the second is to sign the entire letter.
To create and send a signed message:
1. Click the Create Mail button or select the menu item File -> New -> Mail message.
3. To send a signed message, check the status of the Sign button. It should be pressed and the signed message sign should be visible on the right side of the screen.
4. Once the message is ready to be sent, click on the Send button:
The second method is when the file itself is signed. Microsoft Office allows you to attach digital signatures to a specific document. To do this you need:
1. From the Tools menu, select Options, and then open the Security tab.
2. Click the Digital Signatures button.
3. Click the Add button.
4. Select the certificate you want, and then click OK.
For other data formats, you must use the CryptoArm program.
6. CryptoPro expires.
During installation, the product serial number was not entered according to the license you purchased.
7. Mail does not see the certificate.
When setting up email, at the stage of signing the document, the email does not find the required certificate. This happens when the email address that is specified when producing the digital signature does not match the current email address.
8. When installing CryptoPro at the last step, the system displays a message about the incorrect installation of the program and rolls back. What should I do?
The problem occurs due to incomplete (or incorrect) removal of the previous version of Crypto Pro from the computer. To remove files remaining from the previous version, you must use the CryptoPro clear.bat trace cleaning program. You can download the program from here: ftp://ftp.cryptopro.ru/pub/CSP_3_6/clearing.zip
9. Where can I find the public digital signature signature key?
In all signatures issued by our company, the public key is located inside a container on a secure medium. In order to remove it from the container you need to:
When the media is included in the system unit Through the CryptoPro program Start à Control Panel à CryptoPro à Service à View the certificates in the container. In the dialog box that appears, select the required container through the overview à Next. In the window for viewing digital signature public key data, select properties à “Composition” tab à Copy to file and specify the path to save the certificate.
10. CryptoPro does not see the container on the flash drive. Prompts you to select another media.
Depending on what type of media you use, the solutions are different. If you use smart cards such as Rutoken, MSKey, Etoken, then most likely you do not have the drivers installed to work correctly with the key.
If your key is on a USB 2.0 flash drive, then you need to look at the version of the CryptoPro kernel. If you are using CryptoPro 3.0, then you have lost your way. In order to configure it you need to:
When the media is included in the system unit Through the CryptoPro program Start à Control Panel à CryptoPro à Equipment Configure readers Add. In the Reader Installation Wizard window that appears, select Floppy Drive on the right side of the screen (since in CryptoPro all USB drives are defined as floppy disks). In the next window, select the correct name of the flash drive, that is, the name under which the flash drive is identified in “My Computer”.
If you are using CryptoPro 3.6 and the container is not visible, then the media is damaged. It should be provided to the office to determine the status of the key.
11. We have received an electronic signature, what to do next? How to register on the trading platform?
The entire procedure for accreditation, filing an application for participation in the auction and conducting the auction itself is described in the operating regulations of a specific electronic trading platform, which can be found on the website of this platform. There are also various supporting video materials and instructions for working in the system. Or you can contact us to purchase our accreditation assistance service on any electronic platform.
12. To check what operating system is installed on your computer
- Go to My Computer in Explorer.
— Right-click on the display and select “Properties” from the menu that appears.
— The window that appears contains information about your system.
13. To find out which version of Internet Explorer is installed on your computer
— Launch Internet Explorer.
— Select Help from the horizontal menu at the top of the browser.
— The window that appears contains information about the current version of the browser.
— Possible option
14. To install a newer version of Internet Explorer 8
— Specify the following address on the command line:
— In the window presented, click “Download for free.”
— Click “Run” in the window that appears.
- Then click “Run” again.
— When installation is complete, you must restart your computer.