Apple TV 4 won't turn on. Apple TV: solving Wi-Fi problems


Wonderful apple Apple consoles TV! And today I would like to talk about a small problem that can happen to her. I think some of you have already seen a picture on the screen where Apple TV requires a connection to iTunes. Everything seems simple, but, as always, there are some pitfalls...

So, first we need to disconnect Apple TV from the TV and disconnect all cables. Next, we need a computer with installed iTunes latest version. Among other things, we need micro USB cable<->USB, which is naturally not included, but can be easily purchased at any store consumer electronics. if you have full set From all of the above, then you can get started!

Flashing Apple TV

We connect the Apple TV to a power outlet, and use a micro-USB cable to connect it to the computer. If your console went crazy in recovery mode, it should show up in iTunes. But sometimes, iTunes may not see the connected set-top box. In this case, there is no need to run to the store for another cable; just enter the Apple TV into DFU mode(Device Firmware Update).

To activate this mode, you need to connect the power cable to the set-top box, connect the Apple TV to the computer and click on the following combinations on the Apple Remote:

1) Press and hold the Menu and Down buttons for 6 seconds. After this, you will see that the indicator on the set-top box has gone out.

2) Without releasing the Menu button, release the Down button and press Play, and hold Menu and Play for 6-7 seconds until the console appears in iTunes. After this, you need to wait 10 - 15 seconds. If everything is done correctly, the indicator on the Apple TV will start blinking quickly, and the following image will appear on the computer screen:

After that, click on the “Restore Apple TV...” button and follow further instructions. If everything went well, then at the end, you can reconnect the set-top box to the TV and start using it!

If for some reason you were unable to produce Apple flashing TV, don’t despair - you can write in the comments about your problem or :)

Apple TV looks the same as most set-top boxes, but it works this device not only with Apple technology, but also with other home devices. For example, with using Apple TV allows you to set up and control Hue lights, play games, download apps, and stream videos from your iPhone or Mac to your iPhone or Mac via AirPlay. big screen TV. Of course, Apple TV also has problems. We will talk about the most common of them in this article.

The essence of the fable is that Apple TV problems quite often arise even if the device is connected and configured correctly. These could be wifi connection failures, poor quality playback, or problems with the home theater. As a rule, the user can eliminate this kind of trouble himself. We will talk about what and how to do in each individual case. So:

Apple TV problems with WiFi

This is perhaps the most common category of problems that almost everyone complains about. Apple owners TV, but which in overwhelming cases arise through their own fault, and which can also be eliminated without much effort. Standard list complaints about so-called “wifi problems” in the case of Apple TV look something like this:

  • “does not find” the wifi network;
  • does not connect to home wifi network;
  • connects to wi-fi, but does not connect to the Internet;
  • Wi-Fi connection often disappears and turns on " Buffering«.

If your Apple TV suddenly behaved in a similar way, then the troubleshooting procedure should begin by checking the IP address. To do this, go to “ Settings ", then - in " Basic " and click " Net «.

  • if this same address is not displayed in the “IP address” line, then you must first turn off (from the outlet, and keep it turned off for at least 1 minute) the existing router, after which ( “Settings” -> “System” -> “Restart now” );
  • if the IP is displayed, the set-top box is connected to Wi-Fi, but the connection is constantly interrupted, then most likely there is weak signal. Try moving the Apple TV to another location, closer to the router, or, conversely, move the router closer to the set-top box.
Apple TV problems with AirPlay

Through AirPlay service, as you know, you can stream a picture from an iPad or to a TV screen. This service is very easy to set up and, of course, is very useful in itself. If it works well, which is not always the case. If AirPlay suddenly stops working, the first thing you need to do is check that Apple TV and the right smartphone, tablet or laptop were connected to one. If these devices “catch” different networks, or mobile device connected to the internet via a network mobile operator, then AirPlay will not work. One by one we open " Settings » in each of the devices and make sure that the name of your home wifi network is displayed in the corresponding sections.

It also often happens that AirPlay simply does not work. That is, you open a video application, get ready to turn on the stream, but for some reason the usual AirPlay logo is not detected. IN in this case It can be assumed that the application you selected does not support the AirPlay service. In addition, it may also be that such support is blocked. Some mobile and TV apps actually disable AirPlay support to prevent users from streaming certain video content.

But AirPlay may not work due to a normal glitch. So it would also be a good idea to check your Apple TV settings in this situation. Open " Settings "and make sure that the AirPlay function is enabled. In addition, if AirPlay works, but is not stable and/or constantly lags, then also try moving your iPhone, iPad or Macbook closer to the console. If the problem was resolved in this way, then, obviously, the cause of the lags was the low quality of the streaming signal, and not AirPlay itself.

Apple TV - video problems

Sometimes Apple TV starts showing video without sound, or there is sound, but the picture disappears. In such cases, before taking any radical measures, just try restarting the stream. If restarting does not solve the problem, check. It must be well connected at both ends. If possible, connect your Apple TV using a different HDMI cable.

Plus, you need to check the resolution of the set-top box: “Settings” -> “Audio and video” -> “Resolution” . You will most likely see an option " Auto ", and that's okay. However, sometimes you need to manually set the resolution to what is supported.

Apple TV - Audio Problems

If the sound from the set-top box starts to glitch, then you should also start by checking the volume level. It can be disabled. If everything is fine with the volume, then we restart the stream as standard. Then we check the quality Apple connections TV to the TV (HDMI or optical cable, if used), as well as the quality of the connection to the audio receiver or . Carefully disconnect the cable and then connect it again. In the vast majority of cases, all “repairs” are limited to this.

Apple TV problems with the remote control

Without Apple remote control TV is just a black box, beautiful and almost useless. Almost - this is because if there is something wrong with the standard console remote control, then you can use it instead. But only if you have previously installed and configured mobile app « Remote control » (Remote App). That's one thing.

As for the problems with the remote control, the most common one is the failure of pairing this device with the set-top box. That is, it simply does not connect, and “ “. In such a situation, you must first check the battery charge of the remote control. If it is discharged, then put the remote control on charge for at least half an hour. Then we bring it close to the body of the console (at a distance of no more than 5-7 cm), simultaneously pressing the buttons " Menu " And " Increase volume "and hold them like this for at least 5 seconds (the pairing process will begin). After the set-top box “sees” its remote control, disconnect it from the network. We wait a minute, turn it on and test the quality of the remote control.

Received many improvements, including voice support Siri assistant, a lot of applications and a touch remote control. But no device is flawless, and Apple TV owners periodically encounter various problems. Fortunately, users can handle most of them on their own.

In contact with

Just like in smartphones, applications on Apple TV can slow down, freeze completely, or work incorrectly. In such situation The best way To solve the problem - force close the application. To do this, press the button twice Home", swipe right or left to highlight an app and swipe up on the Siri Remote touchpad.

Apple TV is slow, glitchy and doesn't work properly

Not only applications can hang, but also the set-top box itself. In such cases, simply reboot your device. This can be done in two ways: by opening " Settings» → « System» → « Reboot» or simultaneously holding down the buttons Menu And " Home" until the indicator light on Apple TV starts flashing quickly.

When you release the buttons, Apple TV will begin to restart.

Apple TV won't turn on (the light is blinking)

Remote control for Apple TV does not work

If the Siri Remote stops responding, first try using Lightning port at the bottom of the body. Charge level in the " Settings» → « Remote controls and devices» on Apple TV using your iOS device as a remote control remote control.

If the problem persists, try resetting the Siri Remote by pressing the button at the same time Menu and buttons increase the volume. Hold the buttons for 2 seconds.

In some cases, Apple TV stops playing audio without apparent reason. If you encounter similar problem, try restarting your TV and all speaker devices connected to your Apple TV. Usually this is enough. If the above method does not help solve the problem, also make sure that all audio settings are set correctly. To do this, open " Settings» → « Audio and Video" and make sure that the "Audio Output" option is activated and the correct speakers are specified, and in " Audio mode» option selected « Automatically».



Lack of free space on Apple TV

Users downloading to Apple TV a large number of, may eventually face shortages free space. Delete unnecessary programs may with home screen by following these steps:

1 . Select the application you want to remove and press the touchpad until the icons begin to vibrate;

2 . Click on the button Pause\Play»;

3 . Select " Delete»;

4 . Confirm the deletion by clicking on " Delete».

This method allows you to remove only one application at a time. If you want to remove a large number of programs, but do not want to waste time, there is another way. Go to the section " Settings» → « Basic» → « Storage management" You'll see a list of apps sorted by file size. Next, tap on the trash can icon next to each app and tap " Delete».

The remote control is small and easily lost. By diligently searching for it in the depths of the sofa, the situation can be improved. If the user has lost the remote control and cannot find it, or it simply does not work, there are several ways to turn on Apple TV without a remote control.

If the Apple TV remote does not respond, do not rush to sound the alarm. Let's look at the setup options. Try troubleshooting the following actions. If your Remote is white or aluminum in color, rearrange any furniture or decor that is blocking the signal from your Apple TV, TV, receiver, or soundbar. If the device does not respond, hold down the panel buttons “left” and “Menu” for six seconds. Check functionality. If it doesn’t work, unplug the TV from the outlet for six seconds and turn it on. Replace the console batteries.

If the model of the remote control console is Siri Remote, clear space in front of the equipment for free passage of the signal. Stay within Bluetooth coverage. Charge the console for half an hour. At a distance of seven cm from the TV, press the “Menu” keys on the remote control " and "volume +" for 5 seconds (a pair is created). Unplug the TV from the outlet for 6 seconds and turn it on again. Check the functionality of the device.

Setting up and operating the Apple TV console

If Apple TV still does not respond to the remote control, or there is nothing to configure, try the following. For iOS devices you need to find and install in the AppStore Remote application. It's free. For further use you need to configure the application. Update the software and OS for your devices. Update the application version if necessary. Connect the i-gadget through the same Wi-Fi network, as TV. Launch the application on your mobile gadget and click on the name Apple TV.

Follow the instructions:

  • For 4th generation. When a 4-digit code appears on the TV screen, enter the code on the paired i-device. The code may not be displayed if the pair is configured automatically.
  • For 2nd and 3rd generations. After the code appears on the i-gadget, open the settings section, click “basic”. Go to “Remote Controls” on TV. Enter the name of the i-device and enter a 4-digit code.

To work in the Remote program, click “Set Up Home Sharing” » (inclusion of home collections). Enter the login and password for your ID account. Click “ok” and TV will appear in the list. If it is not displayed, run iTunes program and go to “File”, then “Home Collection”, “Enable Home Collections”. To manipulate the cursor on the monitor, click on the button in top corner on the right (4 arrows) on the mobile i-gadget. Controls will open: menu and play/pause keys.

Reprogramming

Let's look at reprogramming the working console from the TV using Remote programs. You set it up like this: take a new console and go to the Apple TV settings when Remote help. Next, go to the “Remotes” item through the “General” section. Then find “Setting up the remote control”. Click "Start". Long press each button to program a command. Configure the main buttons, how to react, then set the name of the remote control. Next you will be prompted to configure additional keys.

If you are technically savvy, try to disassemble the control unit; there may be a hardware failure. Or take it to a repair service. If you repair or find the remote control and you can’t set up paired controls, buy a new remote control. Apple Company offers to purchase the device for about $19. If you monitor online stores, you can find a lower price.

So, let's immediately define what Apple TV is and why is it needed?

Let's assume a classic set of home appliances - a TV, a computer (preferably a Mac, but a PC is also possible) and an iPhone/iPad. And of course, there is WiFi at home (it is better to use an access point with 802.11n - this way the speed will be higher and the delays will be minimal), through which all home devices are connected to the same network and access the Internet. So, Apple TV can receive a signal from computers, iGadgets and broadcast the image to a connected TV. It sounds great, and in practice, when you see it with your own eyes, you are absolutely delighted!

That is, we can transfer to Apple TV iPhone image or Mac - desktop with icons, game, browser, basically everything! The function is responsible for this, but it has some limitations (more on that later). In addition to broadcasting pictures to a TV, Apple TV can also be used as an independent device - watch online movies and listen to music from iTunes Music Store. After all, everything that you once bought with your account(Apple ID), can also be viewed on Apple TV. Of course, you can buy movies and music directly from the set-top box, but entering a password is not always convenient...

Photos from the photo stream and videos from iMovie Theater can also be streamed to the set-top box, but to be honest, I didn’t bother with it and haven’t used these functions yet. Although no, I’m lying, I looked at the photos from iCloud :)

It seems that now it’s clear why Apple TV is needed, now let’s look at setting it up.

Setting up Apple TV

Setting up Apple TV is quite simple - connect the HDMI cable to the TV, and the power cable to the outlet - that's it, you're done! 🙂 After turning on the set-top box, a welcome window will appear and you can make small settings for the set-top box. I strongly recommend reaching the point WiFi settings, connect to the network, and then turn on the iPhone/iPad with installed program(from Apple itself), and with the help of it, finish setting up the set-top box. Believe me, entering your Apple ID and password can be very difficult from your native remote control, but typing on the iPhone/iPad keyboard is a pleasure!

After the Apple TV is activated and connected to the network, you can already use it and transfer pictures to it from your iPhone or Mac. Here there is a small limitation that I mentioned above () - you need a Mac no older than 2011, Apple TV 2 or 3, as well as an iPhone 4S and higher. If your iOS device meet these requirements, then it will be possible to enable AirPlay mode by swiping your finger across the screen from bottom to top. Try it and you will see the picture from the device on your TV! 🙂

As for Mac, there is a peculiarity here - if your Mac officially supports AirPlay Mirroring, then there will be no problems, and Mac will appear AirPlay icon in the menu bar next to the clock. But if it is older than 2011, then you will need to use third party applications, like AirParrot or Beamer. This is exactly the problem I encountered, because I have MacBook Pro 15 2010…

AirParrot and Beamer

Using these applications, you can transfer a picture from a Mac (or PC) to an Apple TV. AirParrot is essentially an AirPlay clone, only with more settings.

If you are excited about the idea, then first you need to buy it (about $10), download it and run it. When you launch the program, it will appear in the menu bar, where you can click on Apple TV and the picture will immediately appear on the TV screen.

AirParrot on Mac

In addition to transmitting pictures, AirParrot can also transmit sound - to do this, click on Enable Audio. The first time the program complains that it’s not the required driver- no problem - the program will install everything itself, but this will require a restart of the computer. And twice: after the first reboot, the sound still won’t appear and the program will again ask you to install the driver and restart the Mac. And after that, everything will work :) You can transfer either the entire screen or just one window to Apple TV. For example, you watch a movie on TV and work in a browser on your computer.


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