iPhone 6 does not connect to iTunes. An error occurred while reading from your iTunes device


A window with the message “iTunes could not connect to this iPhone. An unknown error has occurred" appears when the Lockdown directory or its contents are corrupted. Solution - .

The error can also be caused by problems with communication, Jailbreak, incorrectly installed/updated iTunes and Windows antivirus protection.

As a result, a window appears with the following messages:

  1. iTunes was unable to connect to this iPhone. An unknown error 0xe8000015 occurred.
  2. The error code can be 0xe8000015 or 0xe8000003, less often - 0xe800002d and 0xe8000065.
  3. There is no value.
  4. Failed to send message to device.
  5. An invalid response was received from the device.
  6. iTunes was unable to connect to this iPhone because there was a reading error.

Since the cause of connection errors 0xe8000015, 0xe8000003 and others is the Lockdown directory, you should first fix the problems in it.

Fixing iTunes connection errors:

Main causes of error

There are many reasons for errors; you will have to try and find yours among several possible ones. Often the cause of the error lies in trivial things like a poor connection or Windows security settings. There are also more serious problems that require changes to the internal directories of the iPhone

Main reasons for the error:

  1. Errors caused by connection problems in the iPhone or Wi-Fi network.
  2. Conflicts between iTunes and iPhone with antivirus and security software, as well as the Windows firewall.
  3. Problems caused by incorrect connection of the phone via USB to the computer.
  4. The presence of Jailbreak (hacked iPhone) and downloaded pirated software on it.
  5. iTunes is not installed or updated correctly.

Depending on the error, its code, as well as the user’s last actions, you can find out why the connection between the phone and iTunes is not established.

Network and Wi-Fi errors

The error may appear if Windows is unable to establish a connection with iTunes, iPhone, Apple Stope, mail server, or update server. In this case, a note “An unknown error has occurred” or “An error occurred while loading the software” is written in the system window.

Connection, network, Wi-Fi error codes: 17, 1403, 1004, 1013, 1014, 1015, 3200, 3004.

Sometimes the user has nothing to do with it at all - problems occur on the Apple side, and then you just have to wait for the operation of the update servers to normalize. At the same time, most errors can be corrected using the following actions:

  1. Error code 17 . An error with this code appears when a user with unofficial firmware from third-party developers (custom firmware) tries to change it to another. Similar actions with changing and modifying the firmware can only be performed when the phone is in DFU mode. After entering DFU mode, the problem will disappear.
  2. Error code 1403 . The problem occurs when trying to restore an iPhone using damaged firmware. To solve, you should use another download method to download the firmware, or download the firmware from another location. With non-damaged files, the update will install normally, without notifications about conflicts with the system.
  3. Codes 3004 And 3200 . It is not the user's fault that these errors appear: they occur when trying to download updates in the first few hours or days after their release. These days there is a huge load on Apple's servers, so problems with communication and connection establishment occur frequently.
  4. Codes 1013 , 1014 And 1015 . They appear when you try to update the iOS version on an iPhone to an older one, or roll back the firmware to previous versions. According to Apple's policy, a return to the old version of the system is possible only within the first 2 weeks after the update. After this, you will not be able to roll back the system using permitted methods.

If all of the above situations cannot be the cause of the problem, you should move on to the next step - fixing problems with the Lockdown directory.

Solving errors 0xe8000015 (0xe8000003) via Lockdown

The Lockdown directory is created after installing iTunes, the first time you connect your iPhone to your computer. The contents of directory files give Windows the right to modify, write, sync, and otherwise interact with files on the device. Third-party firmware, jailbreak and hacked software greatly increase the chance of problems with Lockdown.

The directory may have different locations and other differences depending on the version of the Windows operating system. Therefore, instructions for fixing errors are slightly different for popular versions of this OS.

If the contents of the directory are damaged and error 0xe8000015 appears, you need to reset (delete) the directory:

  1. Close iTunes completely.
  2. Disconnect your iPhone or other iOS device from your computer.
  3. Open Windows Task Manager (shortcut Ctrl+Alt+Del).
  4. Go to the "Processes" tab.
  5. Terminate all running processes from the list: AppleMobileDeviceService.exe, APSDaemon.exe, distnoted.exe, iPodService.exe, iTunesHelper.exe, mDNSResponder.exe.

If iTunes is closed, all 6 processes should exit without issue. You need to right-click on each process and select “End Process”. The further sequence of actions depends on which version of Windows OS is used on the computer.

Instructions for Windows 10, 8, 7 and Vista:

  1. Click "Start".
  2. Enter %ProgramData% in the search bar.
  3. Press "Enter".
  4. In the search results, find and open the Apple folder.
  5. Find the Lockdown folder.
  6. Right-click on it and select “Delete” from the context menu.

IN Windows XP this directory is located at a different address and the process for deleting it is different:

  1. Click the “Start” button.
  2. Select "Run".
  3. In the window that appears, enter %AllUsersProfile% and click "OK".
  4. In the search results, find and open the Application Data folder (it may be hidden and read-only, in which case you need to select the “Show hidden files and folders” setting in Explorer).
  5. Find and open the Apple folder.
  6. Find the Lockdown folder and right-click on it.
  7. Select the “Delete” item in the context menu that appears.

If everything is done correctly, the directory will be deleted from the computer. After this you need to do the following:

  1. Relaunch iTunes.
  2. Connect your iPhone (or other iOS device) to your PC.
  3. A window will appear with the text “Do you want to allow this computer to access information on?” — you need to click the “Continue” button.
  4. After this, a window will appear on the iOS device, where you also need to allow access.

If the problem was caused by the LockDown directory, then it is guaranteed to be resolved using the instructions above. Otherwise, you are left to check why else iTunes is unable to connect to this iPhone.

Problems with USB connection

Problems with the USB connection also have unique error codes. From them you can understand which component of the connection failed. An error connecting to the iPhone appears on the Windows screen, along with a message about an unknown error and its code.

USB connection failure codes: 13, 14, 1601-1609, 2001-2011, 4005, 4013

The problem is almost guaranteed to be connection related if the system issues the following warnings:

  • iPhone timed out waiting for a response.
  • The device cannot run faster.
  • An unknown error occurred during synchronization.

In case of errors 13 And 14 The cable may need to be replaced. This often solves the problem if, when trying to connect an iPhone to a computer, a cheap Chinese cable is used instead of the original one.

There are a few exceptions:

  • Code 13 often appears when trying to install a beta version of iOS from Windows.
  • Code 14 may appear when iTunes conflicts with antivirus software.

In this case, you should make sure that the Apple software is not blocked by antivirus programs and the Windows firewall.

Exceptions and non-standard solutions

If reinstalling iTunes and the directory does not help, you should remove all programs that work with iTunes:

  1. Apple Application Support
  2. Apple Mobile Device Support
  3. Apple Software Update
  4. Bonjour
  5. QuickTime

After this, it makes sense to use CCleaner to clean the registry. This can be done manually:

  1. Click “Start”, “Run”.
  2. Enter regedit in the field that appears.
  3. In the registry editor that opens, enter the names of programs and delete the results found.

It is advisable to carry out such actions with sufficient experience in working with Windows and more than superficial knowledge of the operating system. Removing unnecessary registry entries can lead to numerous new errors.

You can also go into your iPhone or other iOS device and check the remaining free space: sometimes errors occur if there is less than 1 GB of memory left on the device. To do this, go to “Settings”, “General”, “Available”. It may take some time for the system to show the used and remaining space.

iTunes failed to connect to iPhone or iPad, 6/7 because an incorrect response was received from the device? If you have the same problem, read our post on how to fix it easily in iTunes.

Situation 1: Updated iPhone 6 to iOS 10 and now iTunes says: “iTunes was unable to connect to the iPhone because an incorrect response was received from the device.” The connection works on the MacBook, but not on the iPhone! Help!

Situation 2: I encountered this problem on my home computer after purchasing my new iPhone 7. I previously synced the phone with my laptop, but when I connected it to my PC, I received an error message: “iTunes could not connect to the iPhone because the a response has been received from the device.”

We have seen many people having synchronization issue in iTunes after upgrading to the new iOS 10 version or purchasing a new iPhone 7/7 Plus. Error: “iTunes was unable to connect to iPhone because an incorrect response was received from the device.” No matter who gets iTunes wrong answer iPhone or iPad, in this guide, we will show you some possible solutions to fix this problem – iTunes failed to connect to iPhone/iPad because the answer is wrong.

How to fix the error: iTunes was unable to connect to iPhone, iPad because the answer was incorrect?

1. Update your iTunes to the latest version (iTunes 12.5.3). Sometimes updating iTunes helps, you can on this page.

2. Uninstall and reinstall iTunes. This method works for most users.

Note: You can take an iTunes backup. You can also back up your iTunes library by copying files to a folder. My Music\iTunes (iTunes music library.xml, iTunes Library.itl, etc.) before installing again.

The above solutions should fix this issue in iTunes, if the error persists you can try the following solutions:

  1. Try a different USB/Lightning cable or plug into a different USB port.
  2. Restart your iPhone and computer.
  3. Make sure your iPhone is not blocked when connected. Unlock it with a password or fingerprint.
  4. Try resetting your iPhone. Press and hold both buttons and the Home button at the same time until the Apple logo appears. More details in the article:
  5. Try resetting your network settings. Settings > General > Reset > Reset Network Settings.
  6. Try rebooting the lockdown folder.

An alternative way to sync data between iPhone and iTunes

If iTunes is still unable to connect to your iPhone because it gives an invalid response error, here is an iTunes alternative that helps. Transferring backup data and synchronizing iPhone - AnyTrans.

1. Manage iTunes Library in a Smart Way

With AnyTrans, you can sync files from iTunes to iPhone music, movies, ringtones and more without deleting existing content, and you can also export your entire iTunes library to an external drive for backup.

2. 1 Click to transfer data from iPhone/iPad to iTunes, PC/Mac or other CD.

With AnyTrans, you can transfer data from iPhone to iTunes to PC/Mac, to another CD, or import data to iPhone with one click.

3. Manage (add, delete or move) specific firmware files as you like

AnyTrans supports over 20 iOS data types and files, including photos, videos, contacts, messages, notes, calendar, Safari history and bookmarks, voice notes, voicemail, etc.

We have listed some possible solutions to fix iTunes failed to connect to iPhone, iPad because an incorrect response was received from that device and hope they are helpful. If you have solved this problem with other methods, kindly share it in the comment section as they may help other people who are still not finding a solution to this problem in iTunes.

I absolutely welcome everyone! I have one computer, to which an iPhone or iPad is very rarely connected. Okay, stop. Just don’t think that the author is a wildly wealthy person. He owns a lot of hardware and is generally fattening with might and main... No. It’s just that this is my very first computer, it’s very old and it’s a shame to throw it away :)

So, a connection to this PC is required literally several times a year. And yesterday such a need arose - I needed to upload a couple of photos. With a practiced movement, I take the cable, insert one end into the USB port, the other into the iPhone, iTunes starts on the computer and... an error appears: “iTunes was unable to connect to the iPhone because an invalid response was received from the device.”

What nonsense? Just in case:

  1. I reboot the PC.
  2. I change the USB port.

Nothing changes - “iTunes could not connect” and even if you crack.

I went online to look for the reasons for the error and was horrified - some huge texts with a bunch of actions, you need to delete something, clean the registry, download additional programs... Damn, it’s easier to reinstall Windows! (Of course, I won’t do this © Sergey Glushko)

What to do then? Believe me, the error “iTunes could not connect to iPhone because an invalid response was received from the device” has a much simpler and faster solution. Here's what to do:

  • Update iTunes().

All. Nothing else is needed - the fact is that the cause of the error “an invalid response was received from the device” is a mismatch between the versions of iTunes, iOS, Mac OS (if you are using an Apple computer).

Actually, that’s what happened to me - I had an old version of iTunes installed and it simply didn’t know how to work with the new version of iOS on my iPhone, so it received an invalid response from the device. But! In some, especially advanced cases, a simple automatic update cannot be done (simply because it may not proceed correctly and some components will not be updated), which means everything will have to be done manually. Required:


Important note. Just in case, before connecting, you need to turn off antiviruses - some of their components can also interfere with the connection of the iOS device to the computer.

Now that's absolutely everything. As you can see, there is nothing complicated or supernatural – a couple of minutes and you’re done! After these manipulations, iTunes will finally be able to detect the iPhone, the response from the device will become valid, everyone is happy. Hooray! Victory!

Sometimes when you try to connect an iOS device to iTunes on your PC, you may receive a message saying: there was an error reading from the iTunes device. What to do in such a situation?

How to get rid of the error

If you have this error, you can get rid of it in several ways. First of all, you need to move the cord from one USB connector to another.

If this does not help, you can try rebooting the devices. Restart both your PC and iOS device. Most often, the problem is resolved after a reboot, but sometimes it may persist.

In such cases, you need to uninstall and reinstall iTunes. Sometimes this can help, because when you reinstall the program, it gets its original settings and all errors disappear.

If this doesn't help

If these methods do not help you, then the problem is not with the PC, but with the mobile device itself. In this case, you need to turn to third-party programs that allow you to optimize the device.

For example, such a program is Tenorshare ReiBoot. With its help, the resulting problem can be solved.

To do this, go to the application, where there are different modes. We need to select the first option (enter recovery mode). After that, simply press the key below (exit recovery mode). It may take some time to exit this mode. After the procedure, the iOS device can be rebooted and connected to iTunes.

Conclusion

It also happens that error reading iTunes device remained even after using the program. In such situations, the easiest way is to write to technical support, since the problem may be with the device certificate. It is also worth checking the originality of the wire with which you connect the device. If it is not original, then the problem may be there.

Watch the video on what to do if iTunes doesn’t see your iPhone or other device:

If you have set a passcode to protect your iPhone, iPad, or iPod touch from unauthorized use, a red “disabled” message may appear if you enter the wrong passcode. This article describes how to resolve this issue.

Attention. If you cannot solve the problem yourself, contact your nearest service center.

Products Affected by This Problem

iPad, iPhone, iPod touch.

If you enter an incorrect passcode six or more times, one of the following messages appears:

  • Disabled: iPhone
  • Disabled: iPad
  • Disabled: iPod touch

The message suggests trying again later:

After many attempts, the device may display a message: “Disconnected: [device]. Connect to iTunes."

SOLUTION:

If your device has previously been synced with iTunes

You will be able to reset your passcode by restoring your device.

  1. Connect your device to the computer you usually sync with and open iTunes.
    Note. If iTunes prompts you to enter a passcode, try the procedure on another computer that you synced with. Or, go to the "If your device has never synced with iTunes" section below.
  2. Right-click the device in the left column and select Create a backup.
  3. When the backup is complete, select the command Restore.
  4. Once complete, restore from the most recent backup.

If your device has never synced with iTunes

Attention. After restoring using this method, all information from the device is deleted.

When you connect your device, you may receive the following error message: “iTunes could not connect to [device] because the device is protected by a passcode. You must enter a passcode on [device] before the device can be used with iTunes."

  1. Disconnect the USB cable from the device, but leave the other end of the cable connected to the computer's USB port.
  2. Turn off your device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then move it. Wait until the device turns off.
  3. While holding down the Home button, reconnect the USB cable to your device. The device should turn on.
  4. Hold down the Home key until the "Connect to iTunes" message appears. When the following screen appears, release the Home button.
  5. iTunes should display a warning that a device in recovery mode has been detected. Click "OK" and then click "Restore" to restore your device.

Additional Information

Note. You can set your device to wipe the device after you enter the wrong password 10 times in a row. By default, this option is disabled. You can enable this option in the menu Settings > General > Password protection.


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