iPhone 5 stuck on iTunes. The iPhone won’t turn on and asks to urgently connect it to iTunes, what should I do? How to restart an iPhone if the buttons don't work


The cord and the iTunes icon on the iPhone screen may suddenly appear during an iOS firmware update. This error means that during the installation process the connection to the Internet was interrupted or there is not enough memory on the phone to install additional components.

If after updating your iPhone asks to connect to iTunes, you will not be able to use the phone as usual. The device stops responding to attempts to turn on and launch the desktop. Let's take a closer look at how you can easily fix the update problem and restore your phone's functionality.

The reasons for the error include the following:

  • Incorrect installation of new firmware;
  • Sudden disconnection of the cord while updating the phone via iTunes;
  • Error when trying to install jailbreak;
  • Damage or displacement of the Wi-Fi module chip.

Standard recovery methods

If you encounter a similar software problem, first try rebooting Recovery Mode. The fact is that the image of the cord and the iTunes icon means that recovery mode is running on the iPhone, however, due to a software error, it cannot be completed. Press the Home and Power buttons simultaneously for 15 seconds. Then the phone will turn on again, and the error will disappear.

Rollback to backup. For this method, you need to connect your iPhone to the iTunes desktop application. Next, open the main program window and in the “Restore” field, roll back the phone to a previously made backup copy. This will take 15-20 minutes.

In most cases, all the recovery methods presented above will be able to resolve the error and the iPhone will automatically reboot. However, there are several other reasons why the iPhone asks to connect iTunes.

Exiting Recovery Loop

The cable and the iTunes sign can mean not only active recovery mode, but also an “eternal cycle” of attempts to do the same recovery, that is, Recovery Loop. In the second case, it is not so easy to get the phone out of this state, because instead of the operating system, the smartphone re-loads the error screen.


You can exit Recovery Loop using the Tiny Umbrella utility. After installing the application on your PC, you need to connect your iPhone to your computer. The utility automatically recognizes the connected device. Then follow the instructions that appear in the main program window to complete the setup. Another application that eliminates the endless Recovery Loop is RedSn0w. Connect your iPhone to your PC. In the main window of RedSn0w, click on “Extras” - “Recovery fix”.

Damage to the Wi-Fi chip. What to do in this case?

If all the methods described above did not help you solve the problem, we can say that the Wi-Fi connection module on the iPhone is damaged. When trying to activate the device, the system cannot find Wi-Fi. Next, the recovery mode and the iTunes connection window are activated.

To fix the problem, you can reroll the existing chip. Remember that poor quality work can lead to damage to more important components of the phone, for example, the central processor.

You cannot replace the chip separately, since immediately after the first attempt to turn on the iPhone, the phone will not be able to identify the authenticity of the part. As a result, you will receive a non-working “brick” that can no longer be restored. The only effective repair method is to replace the motherboard on the iPhone.

The army of smartphone fans is growing day by day; the more devices are used every day, the more problems arise with them. In today’s article, we will analyze the situation when an iPhone (any model) asks to connect to iTunes and does not turn on.

The problem is common and well known to servicemen; fixing it takes about half an hour of work and 1500-2000 rubles of money. In order not to waste the family budget, we will try to turn on the iPhone on our own, at home.

Causes

There are many reasons, it is difficult to systematize them, but several popular ones can be identified:

  • The firmware crashes - this is precisely why the iPhone 5, 6, 7 models do not turn on, iTunes and the cord are on fire. We'll look at how to reflash the device in the next section.
  • A hardware error, as a result of which some system files were deleted or corrupted, again, flashing will help. Experts call it “iPhone stuck on a cord.”
  • The error may occur after falling onto a hard surface.
  • Water gets inside the device.

What should you do if your iPhone seems to be loading, but won’t turn on, displays a “string” and asks you to connect to iTunes? Let's look at the options for solving the problem below.

Solution

To turn on a broken iPhone, follow the steps strictly according to the instructions. If you don’t understand something, at the end of the article there will be video instructions on how to turn on an iPhone of any model through the official iTunes software if it does not turn on. The instructions apply to all models of Apple smartphones, 4, 5, 5S, 6, 6 plus, 7, 7 plus.

  1. Download a program called iTunes from the official Apple website (link).
  2. Install iTunes and download the firmware for your iPhone model.
  3. Turn off the iPhone and connect it to the computer using the standard cable included (can be replaced with a good copy).
  4. Press the “HOME” and “POWER” buttons together for 5 seconds and wait about 10 seconds.
  5. After 10 seconds, release “POWER” (aka lock), but leave “HOME” pressed!
  6. After some time, iTunes will display a message about DFU mode, now we can proceed to restoring the firmware.
  7. In iTunes, find the “Restore” button and hold down “Shift” and press it.
  8. In the window that appears, select the previously downloaded file with the extension .ipsw and confirm the choice.
  9. The firmware recovery process has begun, now we are waiting for completion.

You need to remember that when flashing, all data will be erased. If you don't have a backup or you stored all your photos on a dead device without using iCloud, it won't be possible to restore them. In this case, you need to immediately contact authorized service centers, they will help you, but they will ask for good money for the work.

Possible difficulties

If errors occur during the flashing process, for example a warning appears with error No. 9, then the situation is much worse. Most likely, an important microcircuit inside the phone is damaged; it is unlikely that you can fix it yourself. In this case, you will have to contact a repairman, since without special equipment it is not possible to re-solder the microcircuit. Although our craftsmen have learned to do this too, I’ll leave a video about re-soldering a microcircuit with your own hands, in case it comes in handy for someone.

It happens that other types of problems arise when the iPhone does not turn on, a daisy appears on the screen and nothing happens. Most likely you will have to reflash the device, but first we’ll try to do a hard reboot, maybe it will help. Don’t be alarmed, there’s nothing complicated or scary; you won’t even lose data, as if you decide to reflash your iPhone.

Instructions on how to do a hard reboot, if the iPhone does not turn on, the iTunes icon and cable appear on the screen

  • Press and hold the lock button and the home button
  • We wait about 5-10 seconds
  • There is a chance that phone glitches will disappear
  • If it doesn’t help, look at the previous section and repeat everything according to the instructions.

conclusions

After several attempts, your smartphone still doesn’t come to life? In this case, the optimal solution would be to turn to experienced specialists, although this will not be free, you will protect yourself from the risk of completely “bricking” an expensive device. What to do when the iPhone 5 s does not turn on and in an ultimatum form demands to connect to iTunes, you now know, read carefully and watch the video, in 90% of cases this will solve the problem.

Video instruction

What to do when you find that your iPhone 5S is hanging? Why iPhone 5S hanging on a cord? DIY instructions and repairs Will it help in such a situation or will I still have to contact the service center?

Instructions: In such a difficult problem, when the iPhone is frozen and there is a string on the screen, there may be several options for breakdowns and, accordingly, you will also have to eliminate them in different ways:

  1. The software of the communicator in question has crashed. New licensed firmware is needed;
  2. The Baseband processor has broken down due to voltage surges or strong shocks to the device;
  3. The power management chip is damaged. It will have to be replaced with an original analogue;
  4. Due to corrosion or other consequences of wetness, mechanical influences, the components of the printed circuit board do not function correctly - it is necessary to carry out preliminary computer diagnostics.

Result: The first option can be done independently at home without any special difficulties, but if you have the 2nd, 3rd or 4th option, then they can be safely eliminated exclusively at a service center.

We have offered you 2 troubleshooting options - choose the one that is more comfortable for you.

Repair at the Apple Telemama service center

DIY repair

Our advantages

  1. We constantly select only original, high quality spare parts.
  2. Price. We purchase factory components in wholesale quantities, which we then sell to you at a reduced cost.
  3. Repair time. On average, a standard replacement of displays, speakers, connectors, etc. lasts 20 minutes. Another 20 minutes are needed to diagnose complex defects in a mobile phone.
  4. 1 year warranty.

If your mobile phone is broken or not functioning correctly, we will certainly help you repair it. It will be quite difficult for you to cope with such a task on your own. Bring your communicators to our Telemama service in person or use the services of a courier service to save your time.

At the Telemama SC, computer diagnostics are provided free of charge. After the examination, we discuss the exact cost of further manipulations and begin to repair the device. Engineers with extensive experience install only factory components for replacement, which is confirmed by a long warranty.

When we finish repairing your iPhone 5S, come to the service center to pick it up yourself, or call a courier for delivery. A 1 year warranty will be provided in any case. In the future, you and your friends will receive a discount on equipment maintenance from us, but to do this you need to provide your order number.

We have been performing high-quality repairs of iPhone 5S communicators for many years; in addition, we teach clients how to repair the devices in question themselves, and we sell original components for them. Read about the price of services and spare parts provided in the price list. You can only carry out preliminary diagnostics at the service center, and then connect the component parts at home.

Regular customers do not need discounts, because we always serve them at minimum prices. New promotions are held quite often, making it possible to repair an iPhone 5S at cost and with a long warranty.



How the repair works:

  • 1 We diagnose the imported goods for free
    device received by you or our courier.
  • 2 We carry out repairs and also provide a guarantee on new installed parts. On average, repairs last 20-30 minutes.
  • 3 You receive a working device yourself or call our courier.

The most common causes of malfunction are:

  • OS errors
  • Presence of marriage
  • Falling or hitting a gadget

The first case, in which the iPhone 4s freezes on the iTunes cord, suggests that the operating system is not working correctly, or the OS has not been fully installed using a computer. Most often this happens after an iOS update. But, also, this problem can arise if the phone has not undergone growth testing. Then they jailbreak it, which allows you to use a Russian SIM card and helps make other changes to the operation of the iPhone 4s.

iPhone 5s stuck on cord - defective?

If we talk about manufacturing defects, then most often the speaker or antenna suffers on the iPhone 5c. And the user either cannot hear the interlocutor or cannot access the Internet. But people also contact our service with a complaint that an iPhone was just purchased, but after a week it starts to fail. Then it hangs on the cord.

What to do if your iPhone is stuck on its cord?


First of all, we recommend returning your phone under warranty. But if this is not possible, then we do flashing and other manipulations in our service. After this, the gadget most often comes to its senses. We also solve other problems along the way. For example, we can change the speaker on the iPhone 5s, which in no way interferes with the process of flashing the device.

If the iPhone hangs on a cord after being dropped, it means there was damage to the motherboard or processor. In this situation, the defect will not be obvious, but when updating to a new firmware version, the iPhone 5s shows a cord on the screen, or a requirement to connect it to iTunes.

To solve the problem you need to come to our workshop. Where they know what to do with your situation. After diagnostics in our workshop, they will tell you exactly why the iPhone 5c is hanging on the cord, and, if necessary, they will restore the software. In this case, after flashing the firmware, the phone should work again. If you notice that before the iPhone froze, your Internet stopped working, then you may need to replace the antenna on the iPhone.

We serve employees of these companies

Sometimes it happens that the iPhone freezes and the iTunes logo is visible on it, which indicates that the firmware recovery process has started. After a certain time, the phone will update the software and return to normal operation. But in some situations, a USB cable icon appears on the screen, the gadget refuses to work, and many do not know how to fix it or what to do in such a case. Let's look at the main reasons for this unpleasant error and how it can be eliminated.

Why does this happen?

The well-known rule says “the best defense is an attack” and accordingly, in the beginning you should find out the cause of this problem. Why iPhone stuck on iTunes cord in this mode? In addition to updating the software, this can also be:

  • Software failure (installing new software solves the problem);
  • Processor failure;
  • Mechanical damage or after an impact (some part may have broken that prevents the iPhone from working);
  • The power chip has failed (after impact or contact with moisture).

Each problem requires an individual solution.

Method 1 – force reboot the device

One of the most common reasons is a software update. If you updated the phone's firmware shortly before the problem appeared, then you should wait for the recovery and automatic reboot to complete or force it to be resolved. A hard reboot is used for this.

This method of “fixing” recovery mode differs depending on the model of the Apple device, but it will help in a situation where the iPhone is stuck on the cord.

For iPhone 8 and newer models, press and immediately release the Volume Up and Down rockers, then press the Home button. Hold it until you see the Apple logo.

For iPhone 7 Plus, press the Power button and the volume down rocker simultaneously until the company logo appears. If your iPhone 6 is stuck on the cord or an iPhone of a different model, you should simultaneously hold down the Home and Power buttons. The drawing should disappear and then the iPhone comes to its senses.


Method 2 – Fix iPhone stuck on iTunes lanyard using iTunes

If method number 1 did not help you, your iPhone is stuck in recovery mode and you see a notification that the phone needs to be restored via iTunes, then follow these instructions. This is an easy process, and first you need to connect your device to your computer and run the program. The phone should then start healing itself. If this does not happen, press and hold Home and Power until the iTunes icon appears on the device screen.

Then click "Update" and wait until the operation is completed. By choosing this function, you can save data on the iPhone, but if you select “Recovery,” then all information and settings of the phone will be lost forever.


Method 3 – DFU

DFU stands for Device Firmware Update and is the deepest recovery mode available for iPhones or any iOS device. It will completely destroy the information on your iPhone, but after that it will work as if it came out of the box. The device will stop freezing, will work faster and crashes or errors in applications will disappear.

The first step is to launch iTunes and connect your phone. For iPhone 6S, hold down the Sleep/Wake and Home buttons simultaneously for about 8 seconds. For 7ki and newer versions, also hold these buttons together with “Volume Down” for 8 seconds. After 8 seconds, release the Sleep button but continue to hold the Home or Volume Down buttons, depending on your model. Your iPhone screen will be dark for a while and then the device will enter DFU mode. Release all buttons and select "Restore iPhone". This solution is used by professionals and it helps when iPhone stuck on iTunes as well as in other situations.

Method 4 – Tenorshare Reiboot

In some cases, the so-called Recovery Loop occurs, i.e. "recovery loop" This means that after any of the above recovery methods, the phone will continue to show a black screen and that same hated iTunes and cable icon to no avail. The reason lies in failures to update the operating system or errors in restoring the iOS firmware.

Fortunately, there are a large selection of effective programs to treat this problem. To fix this using the utility, you need to perform a few easy manipulations in a couple of clicks. Now the question is “iPhone is stuck on iTunes, what should I do?” won't seem so intimidating.

Connect your iPhone and go to the utility. Then select the free "Exit Recovery Mode" feature.


If it still doesn't solve your problem, then select the "Fix Operating System (Solve All iOS Freezes)" option and click "Get Started".


A recovery window will appear in front of you, where you should select “Fix now”. Reiboot will start downloading the firmware package and after the download is complete, click “Start OS recovery”.


This process may take a little time, but it will help revive your device if your iPhone is stuck in recovery mode and get rid of this problem.


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